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Invoices & Estimates

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Writing up estimates and converting estimates to invoices. General customer invoicing discussions. 

25 topics in this forum

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    • 138 replies
  1. Shop supply fees

    • 5 replies
  2. Billing extra time for seized parts + Rust

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  3. ARO

    • 1 reply
    • 8 replies
    • 42 replies
  4. Dealer sourced parts

    • 10 replies
    • 11 replies
    • 12 replies
    • 31 replies
  5. Organizing Estimates

    • 9 replies
  6. Over phone qoute process

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    • 24 replies
    • 17 replies
  7. Any one using.......

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  8. Times are a changing?

    • 19 replies
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  9. How to charge?

    • 10 replies
    • 3 replies
    • 3 replies
  10. Estimates

    • 5 replies
    • 12 replies

    • 17 replies
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    • From as far back as I can remember, labor has always been an issue. As and industry, we have struggled to get paid properly for the work we do.  And those shops that understand how critical labor is, are the shops that have done quite well.   In today's auto repair shop world; Getting the right labor dollars is no longer a buzz topic or debate- Labor dollars will be the salvation of your business. Labor translates into profit, and will also allow you to build for the future and to attract the quality people we need in our industry.  If you don't know what your labor should be, you need to find out.  Don't call ABC Auto, down the street to ask him. The odds are he did not do the math. Plus his expenses are not the same as yours. Depending on what you pay your techs, your overhead, and knowing your numbers will determine your labor rate.  I can tell you that there are shops that are paying techs a very good wage and those shops are getting $135 to $150 per hour, and more.  That is not a typo.  And there are shops that have multi-tier rates. So, for Diag and labor jobs that have no parts associated with the repair, their labor is much higher than their standard labor.  It's fair, it's honest and it's time we all raise the bar.  Please, do the math, get help and make sure your labor is right for your shop. 
    • 11 years ago I moved from rock and chisel to Tabs Autofluent.  It's awesome and easy. About 5 years into it I purchased the software and now just pay $73 a month for all the updates and any assistance I ever need.  The staff is great and can talk me through an issue or remotely hands on fix or show me what I need help with. I highly recommend
    • I use this kit on every system.  The one I had that proved to have sealant I asked the customer about it and he was sure he had never put stop leak in the system. They had added canned refrigerant themselves several times, but the leak had gotten bad enough it only lasted a day or two.  He wasn't aware that about half those walmart cans have stop leak in them.  I don't trust the customer with my equipment investment, and even if they meant no harm, there is no way to know if my customers kid or husband or even another shop had ever added the stuff.  I highly recommend this kit.  https://rotunda.service-solutions.com/en-US/Pages/ItemDetail.aspx?itemID=122683#:~:text=Neutronics QuickDetect™ A%2FC,before attempting recovery or repair.&text=Sealants can void warranty.  
    • We always ask if they have added any refrigerant themselves, if so we ask to see the can to check for sealer. If it does have sealer we do no service them due to the possible damage that can occur to our a/c machine. 
    • "Maximizing Morale, Productivity & Profits", a live online course for shop owners, starts on 9/21! Learn the best-kept secrets used by the industry's top shop owners when it comes to how to keep your employees supercharged, deal with challenging employee issues, and create a work environment that ensures you reach your shop's potential. To reserve one of our last spots in the course, just visit  https://www.eliteworldwide.com/event/925/maximizing-employee-morale-productivity-profits.html?fbclid=IwAR3olGqPNilawfAR2AR_vtV0HbElR3v5THSNdsKQRddkIO9qf8MnI0jsfT0#
    • Keep Your Shop's Summer Momentum Going!  Elite's Supercharge Your Shop, a series of 4 live online courses for shop owners, starts Sept 14th!  Learn to master your shop's numbers, recruit the top techs & advisors, maximize employee productivity, fill up your bays with your ideal customers and more! These live online courses will be taught by industry superstars Joe Marconi and Kevin Vaught, who have both experienced extraordinary success as shop owners, so everything you'll learn has been proven to generate extraordinary real world results!  You have the option to either enroll in the whole Supercharge Your Shop course series, or pick and choose the individual courses that will help your shop the most. Here's the course schedule: Sept 14-15 - Mastering Your Shop's Numbers and Cost Control Sept 16-17 - Hiring America's Top Techs & Advisors Sept 21-22 - Maximizing Employee Morale, Productivity and Profits Sept 23-24 - Filling Up Your Service Bays with the Ideal Customers To enroll in the complete series of these 4 live online courses, just visit our Supercharge Your Shop Page to reserve one of our last openings!    
    • The ongoing "special session" of the Virginia legislature can best be described as "the inmates are in charge of the asylum."  A couple of weeks ago HB5130  was introduced as follows: following the declaration by the Governor of a state of emergency pursuant to § 44-146.17 that includes or is followed by any additional executive order in furtherance of such declaration that includes a stay at home or shelter in place order, employers shall (i) compensate its essential workers at a rate not less than one and one-half times the employee's regular rate of pay for any hours worked during the closure order. We were originally overjoyed that our trade was considered essential, but this bill, if passed could be the death knell for business as we know it. I responded to our legislators with this:   I strongly urge you to vote AGAINST HB5130. My family and I own and operate a business defined as essential during the pandemic.  For six months we have struggled to keep our trained, experienced staff employed and paid in an uncertain market.  Labor is the largest expense we incur and every labor dollar paid to the employee costs $1.25 when you account for additional expenses for taxes, insurance, etc.  Employers can not absorb increases in labor costs and survive, rather, they pass them on to the consumer, but the consumer has no one to pass these costs to.  Instead, at some point they stop purchasing goods and services that have been priced out of their reach. The essential employees that this bill hopes to help could soon find themselves unemployed in a market that can no longer afford their services. Researching the background of the eight sponsors for this bill (all D), I found that it doesn't appear that any of them has ever held a real job, much less owned and operated a business with employees.  Almost all of them began their political ascent by first being elected to local school boards, then city council and on to state legislature.  I am guilty of never having paid much attention to school board races because my kids have long since been grown up and gainfully employed.  Believe me, I will research future races and eye each candidate as a potential legislator and beyond. If any of you live in Virginia, I urge you to contact our legislators and tell them how you feel about this  Here are key email addresses: [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Thanks, Mark Anderton First Landing Autocare Virginia Beach
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