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Unilube

By Unilube
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Unilube Newbie

Unilube

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Hello! I would like some other auto repair shop owners opinion regarding how to make estimates for services & repairs. We have in the past itemized our estimates for customers (how much the part is and how much the labor is). But we have soon noticed that once the customer sees the price of the part, they get frustrated. For example, front brake pads parts: $79.99, Labor : $85. They claim "I can get the same part from an auto parts store for $30 bucks." What are you thoughts and how do you handle the estimate making process? An opinions for customers who tend to negotiate with prices?

 

Thanks in advance for your thoughts and opinions!

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FROGFINDER Rising Star

FROGFINDER

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That's wholesale price i tell them. With the higher price of the part's that we supply comes A Waranty, No Dust on your wheels, No Noise, no Brake Pulse and Shorter stopping distances. You may not be able to service them this time but encourage them for free brake system check to make sure the cheaper choice place put the vehicle back together right. I've had many take me up on that and it created good will or work for us.

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5 Star Auto Spa Community Regular

5 Star Auto Spa

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I think shop owners around the country have this issue to varying degrees. We always try and do what others have mentioned here: Provide benefits, warranty, etc. and end with price. We also state that the cheapest brake pads are usually cheap for a reason and that we do not use those types of parts at our shop.

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