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CAautogroup last won the day on March 15 2017

CAautogroup had the most liked content!

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About CAautogroup

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    Posting Member

Business Information

  • Business Address
    Glendale Blvd , Glendale, California, 90501
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
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  1. Hi all, I was wondering where do you typically display your shop warranty policies? Sign posted in office, at the bottom of the invoice, bottom of signed work order, on your website? What do you recommend? Thanks, Nick
  2. CAautogroup


    Hello all, How many are BBB accredited? Is it worth the cost? Any experiences or feedback? - Nick
  3. CAautogroup

    Tricky situation

    Hello all, Thanks for the response. Yes, ironically it was a Ford vehicle. Yes, prior to servicing the pedal was soft. Customer did not give us the opprotunity to fully complete repair or work things out. We were served with papers only. No complaints filed (ie bbb) or negative reviews left online. -Nick
  4. CAautogroup

    Tricky situation

    Hello all, We were recently servicing a vehicle for brake work due to low pedal depression. Vehicle presented with brake pads metal to metal, scored rotors, and 2 seized calipers as well as water in the brake fluid lines. After replacing the pads, rotors, calipers, and purging the lines, there was still depression noted. We recommended replacing the brake master cylinder. Customer agreed and part was ordered from the dealer. After installation and purging the lines several times, it appeared slightly better though depression in the pedal was still present. We advised the customer that more time was needed with the vehicle and insisted on taking the vehicle as is cause "we did not know what we were doing". Vehicle was at the shop for about 2-3 days. Payment was made so we could no longer hold the vehicle. Come to find out, the customer is now suing for the amount of repairs though they are justified as the parts were in need of replacement (we still have the old parts). Any suggestions as to how to proceed? Thanks for your thoughts and input in advance. - Nick
  5. Hello all, Has this ever happened to any of you? We recently went out of our way to accommodate a customers' vehicle repair request. Though the customer was argumentative about pricing, hours charged, parts used etc, they ultimately agreed to the repairs. About an hour or so later, we receive notifications of several 0 or 1 star reviews on many social websites including Yelp, Google, Yahoo, Facebook....... you name it they had an account or made a new account to put their side of the story out there. How would you handle this? Do you feel obligated to complete the said repair? Thanks in advance for your thoughts and opinions. Nick
  6. Hello all, We currently pay our techs by the hour until business starts to pick up on mechanic jobs. Techs normally get a 1 hr lunch break (no paid). However, we have noticed that techs are leaving early and showing up late. As an off site owner, I find it difficult to keep track of hours, and would not like to pay for hours techs are not there. We have tried to use the honor system; however, may times techs are "forgetting" to note time in an out on the calendar. Any suggestions? Do you use an electronic clocking in an out system? Have the manager in charge do it? Thanks in advance for your thoughts and opinions. Regards, Nick
  7. Do you ask for reviews? If so, how? Via email, have a link on the customers reciept, sign in waiting area? We are really lacking in the online/social media department and would like to boost our overall ratings on yelp, google, etc. Thanks in advance for your thoughts and opinions. Nick
  8. Hello all, Well it has been yet another hectic week at our shop, but still keeping our heads above water! Unfortunately, two of our air hose reels gave way after many years of abuse and no longer retract. I hate for the hoses to be laying around as it is also a safety hazard. Any recommendations for good quality air hose reels that can with stand the daily use of a busy shop? I've also seen a few lighter weight air hoses, any thoughts? Regards, Nick.
  9. We had something similar happen not too long ago. We too asked the other shop to describe their findings, recommendations, and cost of the repairs on their own Letterhead. They declined our request. Needless to say they made us look bad in front of the customer, though hesitated to put things in black and white.... as it can be held against them. Seems somewhat of an industry standard sadly......
  10. Hello all, I was looking for some feedback from shop owners who have used Groupon before. What are your thoughts? Lately it has been pretty slow and we are looking for ways to advertise online and through social media. Please share any insights on what you have done in the past and if the Groupon investment has worked for you and your business. Thanks, Nick
  11. Hello all, First off, love the new look of the website! Well done, I might have to hire the company that did it for our new website. Just had a quick question if anyone here has any feedback for offering discounts for military, teacher, police, student, etc and if so, do you mind sharing? We have a university and hospital not too far from us and would like to recruit more customers and figured this might be a possibility. Thanks in advance for your thoughts and opinions. Nick
  12. Hello all, I am looking for some feedback for what most shops use to advertise and get the word out about their business. We are currently looking into running promotions online (facebook, twitter, etc) and possibly Yelp ( but have not heard many good things about using their services and that it is somewhat costly). Perhaps craigslist? We have introduced new signage in our waiting area, put a marquise sign outside, and have started calling past customers for return work. Any thoughts? We have had a lot of downtime lately... more than usual to be honest. Thanks in advance for your thoughts and opinions. Nick.
  13. Any feedback on the autel ts601 unit? It's about $750 so just want to make sure I am getting my moneys worth. Thanks
  14. We were actually looking into the Autel TS401. Seems decently priced. Any thoughts?
  15. Hello all, After two years, Our shop would like to start servicing TPMS services lights preset on most vehicles we encounter at our facility. I can't even imagine how much income we lost from not thinking about this earlier. What scanners do you use to scan\flash TPMS sensors and how much do you charge? Thanks in advance for your thoughts and opinions. Nick