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  2. Agreed. I did look at Resolv and also noted that there was not much value provided by spending $720/yr. At least Firestone is not risking much. I see about $120-$300 in hard costs vs $720, so it's a great deal for Firestone. If you need a battery, especially an AGM battery, then this might come close to break even for the consumer. Some others were touting a monthly plans, but this one is an annual plan, paid monthly. Maybe the fine print in all are annual plans. I would imagine that Resolv would be a tough sale. The other thing that they did was to convert their road-hazard programs to a subscription model.... adding in an alignment. This may be a good value to the consumer as the alignment eats up most of the $120. It reminded me of the NTB 5 year alignment plan, which has a better face value. Thanks for sharing the list. To Danil Hopefully, you have the necessary fine print to remain whole. For instance, can I bring my 2021 10 quart Land Rover in for a synthetic oil change and pay the $20 plan, then cancel on month 2? Did you contemplate such expensive oils in your unlimited synthetic plan? I charge more than your total yearly maintenance cost for this one oil change. Firestone/Resolv prequalifies each car for the plan and does not accept all vehicles. They list no criteria. Are your prices and plans providing significant value to your shop? And have you floated this concept by any of your customers?
  3. I think it is the resolvauto.com link that shows me these are not all extended warranty type scam companies, although some are for sure. Resolve is a Bridgestone Firestone USA program and it shows up on their service websites, such as Firestone Complete Auto Care websites, Terms here: https://resolvauto.com/legal/RESOLV_terms-and-conditions_2020-12-14.pdf. Plan offerings here: https://resolvauto.com/sign-up/add-plan Not sure what demographic this might work for, as it does not eliminate repair costs, and does not appear it is a good value for most consumers, but it does show that big players are testing the waters. It does appear to be a viable business model that could generate profit dollars, based on a cursory review of the monthly charges and benefits provided.
  4. Last week
  5. Exit Strategy-Step 4- Hire & Retain Great People Your personal talents and skills will only get you so far in business. If you rely just on what you can achieve alone, you will eventually plateau and never achieve your potential in business. The fact is that in order to achieve your personal success, you need great people around you. Having a strong team promotes greatness, This is because of the exchange of great ideas and also due to the different strengths people bring to the organization. Look for superstar employees. You may have to pay them more, but they are worth it because of what they bring to your company, and great people create great companies. Now, your job does not end once you hire the superstars; this is when you job begins. You must do all you can to retain them: Coach them, mentor them, let them spread their wings, and empower them to take ownership of their positions. You success is dependent on the success of others around you. A business, built and run with superstar employees, will be more attractive to a potential buyer and add much needed profit to the bottom line, while you're in business.
  6. Every business as seasonal shifts, but that doesn't mean you can't help to smooth out the highs and lows. The only thing that has helped for me during slow periods is to increase our service reminders during the slows months, based on historical data. For every shop it's different. For my shop, I bump up service reminders for Jan and Feb. That is my slowest time of the year. So, I make sure that my service advisors talk to each customer in the fall and early winter about future work needed, at car delivery, and pre-book appointments for Jan and Feb. By increasing our service reminders, and pre-booking appointments, it increases our potential for more sales. Every shop needs to have a plan. Do nothing, expect nothing. Hope this helps. What are other shops doing to help pump up business during their slow times?
  7. Wow. First I've seen of these. Briefly looked at about half of these. Some look like Car Warranties in different skins. These guys are the master of fine print. Some appear to be shops trying to lock in a recurring revenue stream, but seem risky, as I'm guessing they are missing that ever important fine print and inherit evil-nature needed to pull it off successfully. I would expect membership to be abruptly cancelled once the fine print does kick in denying a service. All of the ones I looked at came off like a Warranty Company and most people already know to hate and shun Warranty Companies. Some of these are akin to Marketing companies trying to skim revenue with referrals to a provider. Good luck finding a local locksmith or a local towing company or a local handyman without running into one of these marketing powerhouse who show up on page 1 of google searches. You call the marketing company and they skim revenue from the local providers. I always try to duck these guys and find the providers directly where possible. Also, I feel icky after looking at these websites.
  8. Something we are trying in our rural market. 25,000 postcards to every household within 15-40 miles distance from our service facility ($7000 cost). Not everyone agreed on the message, especially where the $1000 should go. The individual we are looking for, is not out looking for a job. We have tried a similar path to yours, including no less then the avenues you are trying, with zero responses in the last 3 weeks. I am hopeful we will stir up some responses. I am confident that not every technician working in this 600 square mile block we are dropping postcards to, is satisfied with their employment situation Example attached. 74136_TRAVER_1123_McKay_102521_8.5x5.5_version2.pdf
  9. This is a partial list of companies trying various approach's to subscription based automotive repair and maintenance. Some claim to have advanced software to administrator and monitor the programs. I expect this is definitely part of the future automotive service landscape, especially if it gets picked up by a major player. I suspect it will take a substantial subscriber base for a successful business model to evolve. https://emp.autologiq.ca/ https://www.carholdings.ca/ https://www.90autorepairclub.com/ http://www.autotekpro.com/automotive-blog/vehicle-maintenance-service.html https://resolvauto.com/ https://myautorepaircenter.com/membership/ https://www.thecarrepairclub.com/ https://www.havenautorepair.com/Coupons/Monthly-Membership-Packages https://www.membershipauto.com/ https://www.syncron.com/news/transforming-auto-dealer-services-for-the-subscription-economy/ https://www.forevercar.com/
  10. Looking for additional help and have placed ads on Indeed, Craigslist, tech company sites & even reached out to tech schools in the area. And with all of that only 5 applicants called to set up interviews. And none actually showed up. Although one did call to say he couldn't make the interview because he accepted a job at another shop. Curious to know how other owners are dealing with the tech shortage?
  11. I've been told that this time of year is just slow and there's nothing to be done about it. Is low car count always to be blamed on the season?
  12. Jennifer and Mike Baggett, Pro Automotive Services, Woodriver, IL Have a strong relationship with your supply partner. Do you know the store owner or store manager? Is your supplier helping you in your business? Connect with the show: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio
  13. Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket The latest show from the Aftermarket Radio Network Carm and Matt talk about their collaboration to launch this inaugural episode Click to go to the Podcast on Remarkable Results Radio
  14. Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Listen to Carl’s previous episodes HERE Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth. Listen to Justin’s previous episodes HERE AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE. Jeff Walter, Zimmerman’s Automotive Tire Pro, Auto Sales and Service, Mechanicsburg, PA Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Barry Barrett Contact info HERE Key Talking Points EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and have time for other passions. “Get stuff done system with a cohesive leadership team that executes.” Being involved in every aspect of the business to getting systems in place and building a team- what are your strengths to move your business forward? Having an Integrator to help free the Visionary to cast the vision and grow the business- unload some of the duties and questions that filter to you as an owner, the Integrator holds the other employees accountable Your leadership team trumps your ideas as an owner- they often have a bigger vision than you Expanding seats- growing to a second location The leadership team solves its own issues without input from owners Building a cohesive leadership team changes the game for scalability Self-implementing at first- start with traction first instead of vision, have buy-in with your leadership team at the beginning. Then bring in a certified implementer Do your employees know where they stand in the business and how their actions affect the big picture. Being more efficient, not adding more cars- a small investment for a huge internal return 20 Groups is an industry-specific software, EOS runs that software. You should have 20 groups/coaches for a long time and be able to graduate from the EOS process within 2 years. Favorite EOS tools- structured format of L10 Meeting, right people right seat, VTO (vision, traction, organizer), to-do lists Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Aftermarket Radio Network Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm Click to go to the Podcast on Remarkable Results Radio
  15. Mark Guerrero has 27 years in the automotive industry, is President and part-owner of Affinity Automotive Services, established the business in 2007. He is currently on the USD 259 advisory board for automotive technology, and WSU Tech advisory board member, serves on MWACA mechanical committee. Mark is also the MWACA Wichita Chapter President, focused on keeping up with technology in the automotive industry and building future technicians. Summer Guerrero, Vice President and part-owner of Affinity Automotive Services over 25 years in Public Service and Customer service, Background in Fire Fighting and EMS Currently Vice President Executive Board Member of Midwest Auto Care Alliance, serves on the MWACA communication, and MWACA magazine advisory board, is passionate about educating and helping others personally and professionally. Candice Beuttenmuller co-owns TJ’s Alignment and Repair in WaKeeney, KS with her husband, Jesse. Together they not only own but operate the full-service repair shop, with Candice on the front counter service writing, and Jesse in the bays turning wrenches. To make it truly a family affair, their 2 boys, Odin, 10, and Ezra, 5, help in the shop daily with keeping washer fluid jugs full, greeting customers, and starring on the business Facebook page in their Friday Funny videos. Candice’s family is originally from rural western Kansas where TJ’s Alignment and Repair is located. The Beuttenmuller’s purchased the existing shop in April 2017. While Jesse had the mechanical background for working on vehicles, Candice admits the most experience she had with vehicles before they purchased the shop, was checking her the oil in her own vehicle and changing a flat tire. Candice had experience in the service industry as a waitress but never dreamed that experience would transform into owning a repair shop. Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops. Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly. Rick White’s Previous Episodes HERE. Key Talking Points What is anxiety? It is a whole spectrum. Anxiousness can be positive, happy, and excited. Anxiety can have a negative outlook and be a chemical imbalance. Anxiety can be isolation which can lead to depression. Brain function- to keep you alive, conserve energy. Hardwired to look for threats. What causes it? A lot of it is self-induced. It’s a focus issue and something we create. Don’t fear stack, live in the present. Don’t let your needs affect your team. Everyone deals with anxiety every day, most don't call it anxiety- “being in the weeds.” Future tripping and catastrophizing- helps cope and squash the anxiety. Be aware of the mental and physical pains of your team- noticing and addressing immediately to help change their mindset instead of waiting and losing production. Open communication with the entire team. Be empathetic and intuitive. Everyone is an iceberg. Be a resource for your team. Every time you say yes you are saying no to someone else- help and serve your customers in a healthy way. CIA- what can you do during an anxiety event. Control, influence, acceptance Reach out for support- coach, network peers, and other people that are in similar situations to change your mindset. The Coffee Bean book- don’t let life change you, be the change. What are some things that can be done to dial it down- anxiety is an indicator to pay attention to. What’s real? What is fear stacked? Take emotion aside and align your expectations with reality. “Joy shared is magnified, a burden shared is halved.” Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Aftermarket Radio Network Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop. Visit www.getbroadly.com/chat to learn more. Click to go to the Podcast on Remarkable Results Radio
  16. Hello everyone, I have an idea of a software that can be used to charge a customer a monthly fee. For example, you could have different tiers: Maintenance Lite - 15$ a month: low monthly payment for all of the conventional oil changes required by the average driver each year. Maintenance Basic - 20$ a month: Maintenance Basic includes everything you'll find in Lite, but adds... Unlimited Synthetic Oil Changes (as needed), On Rim (Seasonal) Tire Rotations (as needed), Complimentary Re-Torquing after changeover. Maintenance Plus - 40$ a month: includes all services from Ultimate Maintenance Basic, plus the following... - Off Rim Seasonal Tire Rotations (as needed) - Seasonal Tire Storage - Flat-Tire Repair (excluding roadside assistance) - Up to four General Service Calls (diagnoses, bulb replacements, filters, etc...) - Battery Boost/Replacement (excluding roadside assistance) - Priority Scheduling Service (For seasonal tire changeover) What do you think about it? Thank you!
  17. Gary Smith started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics. Gary teaches technical and management classes and his www.automastertraining.com hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs. Listen to Gary's previous episodes HERE Key Talking Points “Diagnosing difficult deposit related drivability concerns” Carbon build-up affecting engine Cars are what they eat- drivability problems/check engine lights Diag Nation- remote support line, single call or membership base. Remote in and take control, guide technician through the repair. “Technology is exceeding the human’s brain ability to absorb it.” Basic electricity laws is a critical foundation for correct interpretation The definition of a new, desperately needed class of technician; The Automotive SIGINT (signal intelligence) Specialist. COMMINT (communication intelligence) understanding the network, MASSINT (measurement and signature) measure circuit and signatures of signals, IMINT (image intelligence) circuit description and operation, wiring diagrams, HUMINT (human intelligence) service advisor, technician, owner. MECCINT (mechanical intelligence). Process for productive and accurate diagnosis. [email protected] Connect with the show: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com. Click to go to the Podcast on Remarkable Results Radio
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  19. When you purchase tires from Champtires, you can expect to receive high-quality used tires. We’re able to do this because we use a three-step inspection process to ensure that we are only selling the best used tires that do not have any holes or other defects. 1. All tires are visually inspected for obvious defects such as nails, screws, broken beads and dry rot. 2. Tires are air-tested on our state-of-the-art Matteuzzi specialty testing equipment. 3. Once a tire is purchased, it is given a final inspection and test before it ships. Since 2009, we have sold premium used tires to dealers across the country. Learn more and shop now: https://www.champtires.com
  20. I zoomed in....I found the part I ordered two weeks ago! Amazing what is happening these days. Let's hope and pray that this issue get resolved, or at least better, soon.
  21. Exit Strategy-Step 3: Establish Your Goals It's no secret that having clearly defined, written goals, sets you apart from other business people. You will achieve greater success, have less stress and build greater wealth for you, and for your family. Start today; create your 5 year, 10 year, 20 year plan. Be specific about what you want to accomplish. And commit to these goals each and every day. Don't worry about life's obstacles and challenges that may throw you a curve ball. Having goals is far better than not having goals, and those goals can be adjusted along the way. With regard to your retirement, give a lot of thought to your future, and what that looks like. And create a goal for that too. It may seem far in the future for many of you reading this, but trust me, time goes by fast and preparing now for the sale of your business or succession will pay off. Remember, build your business as if you are selling it tomorrow, and you be more successful while you own it, have more options in the future, and your business will be worth more when the right time arrives. Stay tuned for Step 4!
  22. In another forum someone noted the backlog of containers at the Savannah, GA port. Where's Waldo. Zoom in to find your back-ordered parts. Waldo is much easier to locate for you tire guys: Brace yourselves, this isn't on a path to correction. However, Savannah has a better chance of catching up than any of ports in California. Word is that the CA ports are going to start 24/7 operation, but this doesn't address the real problem: Truckers and Trucks. Here's a Savannah article on Trucker Shortage. Also, who knows how many truckers will be displaced due to the vaccine mandates? I'm sure that they would just switch to a new role somewhere else with such demand, if it's not a statewide mandate that prevents that. It's even worse in CA. CA has banned any trucks older than 2011 from operating on their roads. Wonder what the average age of the fleet is? Further, CA's AB5 law bans Owner/Operators from operating in CA (but order stayed, in Supreme Court now). Lastly, even if they had truckers to haul containers at night, from the port, the distribution warehouses aren't running night shifts to accommodate. It is a supply chain with many links. Here's a good article that many factors causing the disruption . Sal Mercogliano has a surprisingly interesting YouTube series about container shipping. And when there's a shortage of truckers, a hike in gas prices and other inflation (tires, etc), then there will be stranded containers because they are offering bargain rates for expensive hauls. Who's going to haul at a loss? There was a recent video that I saw detailing a stuck cargo container, for many months... that may still be there... in Galveston that the owners could not move to Pennsylvania because they didn't allocate/have enough funds to/for the transportation costs. I wonder if the ports hold Auction Wars? All of these increased shipping costs will be hitting us soon. Offshore manufacturing may get bested by shipping costs... bringing some manufacturing jobs back to the US. Last point to ponder.... How many very necessary repair parts for these trucking rigs are stuck in these shipping containers?
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