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  1. Today
  2. Elite Pro Service is a peer group made up of 90 of the most successful shop owners in North America, and is always full, but as of 11/14 we have a couple of rare openings! "Rare" isn't an exaggeration, as well over half of the 90 shop owners in this peer group have been members since Pro Service was started over 10 years ago. In a world where information is everywhere, it is the quality of the information you have access to that will separate you from the competition, and at Elite we feel there's no equal to the quality of real-time data and best practices that come directly from 90 of the industry's top shop owners. Pro Service is more than a “20 Group” process; it is a community. Not only do our Colleagues believe that 90 minds are better than the standard 10-20 that are most groups, but just about every colleague will tell you that Pro Service has connected them with lifelong friends. There have been several occasions where a Colleague was in trouble with their business, and other Colleagues would “jump on a plane” to help them in any way they could. Pro Service is a caring culture. It’s not only about increasing profits, but about becoming better leaders who create better lives for their employees, take better care of their customers, and make more meaningful impacts on their communities. It’s about achieving personal and business success, but also about elevating our great industry and every life it touches. It is worth your time to visit the Pro Service web page to learn more. Pro Service Benefits 90 successful, business savvy shop owners working with you to improve your shop’s performance One-on-one coaching from a nationally recognized business coach with over 20 years of coaching experience and over 40 years spent in the Automotive industry Comprehensive host shop meetings performed twice a year, including onsite shop visits, collaboration and training to provide immediate solutions to current issues Yearly Pro Service Conference with training from outside the industry addressing leadership, marketing, recruiting, employee retention, succession planning and more! Monthly online meetings to keep you tuned up Information-rich financial Dashboard with charting, trending and analytics to benchmark performance Extensive library of information resources developed for owners, service advisors, managers and technical staff Support 24/7 To learn more or to find out if you qualify, visit the Elite Pro Service web page: https://www.eliteworldwide.com/20-group.html
  3. Yesterday
  4. CAR_AutoReports

    Customer's buying their own parts

    Here's a new way to look this trend. Imagine you're the customer and you walk into a computer store to get your computer fixed. The store clerk tells you that you need a new motherboard and the cost of the motherboard is $500 and the labor is $200. Now you go home and find the EXACT same motherboard available for sale @ $200 retail and shipped to your house within 2 days. You're a little upset aren't you? You feel like you've been taken advantage of. Because that's the feeling we get when we're the consumer. Is this fair? Not in the least. Everyone but the manufacturer and the guy selling it to you for $200, is having a really hard time dealing with this. But the manufacturer doesn't care, because he sells his product and the guy at online terminal doesn't care, you helped him keep the lights on. But the poor soul at the retail outlet is going to get his ear chewed off because he "ripped you off". Meanwhile he probably paid $325 for the same part because got it locally. Here's the way to eliminate that angst and customer anxiety. You walk into a computer store to get your computer fixed. The store clerk tells you that you need a new motherboard and the cost of the motherboard is $250, the labor is $400. Now you think the labor is a little high, so you call around and get similar labor quotes. Maybe you can find someone to do it for $350, maybe you get quotes for $450. But ultimately, the price of labor will reflect the facility, employees, and level of service you want to pay for. The internet (Especially Amazon) has completely ruined the price matrix on parts but what it will never do, is ruin local labor and skills prices. Why do you think Costco is so successful? Their entire model presents significant value to the end consumer, our model does not. We would better serve ourselves by standardizing pricing on parts like @bstewart mentions the HD industry does. Because then we don't rely on parts prices to make up the gaps, there are no gaps. Each facility prices according to overhead and service and the consumer experience becomes very streamline. Happy customers mean returning customers and referring customers.
  5. Last week
  6. That's just about what we pay here in Tampa FL. 4 bays, 2-3 employees don't know if my wife took the third employee off. seem I cant keep a tech for more than 6 months. Don't know the coverage as my wife does commercial insurance so I don't even open up the policy. We have Nationwide.
  7. ADP

    Broken Parts

    Thanks guys, that's kind of what I was thinking. More or less that's what we've done in the past.
  8. JimO

    Broken Parts

    I agree with bstewart, unfortunate cost of doing business. Everyone makes a mistake occasionally hence erasers on pencils. Most people learn from their mistakes but some do not. If a tech is constantly making mistakes that is a sign of being careless. I would then be worried about the mistakes that go under the radar and are not noticed, sooner or later they will surface. I don’t know if requiring payment for something like this is legal so I would investigate that further if you choose to go that route. Documenting the mistakes, private meetings with the employee with eventual termination for chronic offenders would be my route.
  9. JustTheBest

    Creating coupons/ Pictures

    Hi sparkerauto! If you're using Microsoft Office, you may already have MS Publisher. You'll have access to a bunch of templates and things in the program - plus access to other online resources. Can I ask... what type of coupon are you creating?? By that, I mean... is it going to be a stand alone coupon (full page) or "postcard size"? The big problem is that there's 100's of ways to create them. With respect to pictures/logo, etc., that can get a little more complicated. Again, depending on what you're trying to do. The real good programs like Photoshop, Corel etc. have a rather long learning curve. We use them all - but we do a lot of that type of stuff. Hope this helps! Matthew Lee "The Car Count Fixer" Grow your car count, income and profit at Car Count Hackers on YouTube!
  10. JustTheBest

    Anyone tried Groupon?

    I agree that it's not for every shop. But what does a shop owner do when they're not doing ANYTHING to attract new customers. They can't just close their eyes and hope. Above that, there's ways to squeeze the lemon a little better. I've had clients who have done these... but the win comes from 1) Not creating a ONE TIME offer; 2) Creating a good offer - not just dropping your pants on price; 3) Follow up I've got a video with some ideas. Hope this helps! Matthew Lee "The Car Count Fixer" Join the conversation at Car Count Hackers!
  11. Joe Marconi

    Honor Veterans Day

    Veterans Day, formerly known as Armistice Day, was originally set as a U.S. legal holiday to honor the end of World War I, which officially took place on November 11, 1918. In legislation that was passed in 1938, November 11 was "dedicated to the cause of world peace and to be hereafter celebrated and known as 'Armistice Day.'" As such, this new legal holiday honored World War I veterans. In 1954, after having been through both World War II and the Korean War, the 83rd U.S. Congress -- at the urging of the veterans service organizations -- amended the Act of 1938 by striking out the word "Armistice" and inserting the word "Veterans." With the approval of this legislation on June 1, 1954, Nov. 11 became a day to honor American veterans of all wars.
  12. BOBBYK

    Customer's buying their own parts

    I’m sure it been said before but I look as it that we are in the Auto Repair industry not the hang your parts business. The only person that we makes out is the customer when they bring in there own parts is the customer. Why would anyone give up there profit and open themselves up to a problem if the customer has a problem with the work. In Maryland you must honor the warranty even if the customer supplied the parts. We do not install customer parts at all. Also you will never get this person as a customer that will just go to the lowest priced shop they can find. Is that really a good business model for our industry.
  13. Old and Tired

    Anyone tried Groupon?

    I've never seen a coupon shop with a good reputation. I'd rather bend over backwards for a nice normal family than get beat to death all day long for a one timer thatll never be loyal.
  14. Old and Tired


    Not Bbb anymore. I quit a long time ago. They kept trying to upsell me more and who needs then now? People look to yelp or google.
  15. By Jim Murphy of Elite We continue to hear that it is important to be more efficient in our shops; more efficient at the front counter, more efficient techs, more efficient with our time in general. What are we truly doing about it? Expenses and costs keep increasing. The collision industry has already learned that they cannot charge more because the insurance industry has capped their ability to do so. 6 to 7 hours per technician is not going to cut it any longer; the collision shops now need to get 10 to 12 hours per day per tech. How is mechanical repair going to survive? Customers are beginning to reach the upper barrier of what we can charge. We need to improve proficiency by 50% without increasing the charges to the customer. How do we do that? We need to re-evaluate processes, people, equipment and technology. We then need to reassess and improve some more. The collision industry efficiencies were increased, now it is our turn! We need to reconfigure workspaces for the shop and customer service areas. Analyze paper and people flows to minimize steps and remove the barriers that make your staff slow down or stop. We need to constantly review equipment, tools, technology and IT to speed up processes. We need to look for improvements in products to minimize comebacks, and most importantly, we need to continue to upgrade training. The best performing businesses have the highest quality people, the right people for the right positions. Training plus experience equals a highly trained staff. Make sure that you have a training plan in place for each employee. You want to source the right training at the right time for the right price. Don’t just accept whatever becomes available to you at the time and expect that this will be right for your staff. Do your homework and procure what each team member will need this year to become more efficient. Your business is going to depend upon it! This article was brought to you by Jim Murphy. Jim the leader of Elite’s prestigious Pro Service, a peer group made up of 90 of the most successful shop owners in North America. To learn more about the industry's top peer group, visit Elite's Pro Service page: https://www.eliteworldwide.com/20-group.html View full article
  16. bstewart

    Broken Parts

    That would destroy morale at your shop IMO. Hold the techs responsible with reprimand in private, give them first a verbal write-up and let them know that if it happens a few more times they would be formally written up then possibly terminated. There are consequences to your actions, even if it is a mistake, but hitting your techs with deductions to their pay should not be one of them. Damages like this are a cost of doing business unfortunately. Things will sometimes get damaged. Check with your accountant, there might be a tax loss provision you could claim on something like this as well.
  17. Earlier
  18. RollingsAutomotive

    Shop Warranty policy

    It's perfect....Great Job! Thank you for sharing.
  19. Are you guys charging your techs for parts they break? In the past we have never made our techs pay for something they broke, the shop did and talked to the tech about what they need to do to prevent this in the future. It's getting old though. 2 weeks ago one young tech back a mirror into a pole so we bought a new mirror. This week, a different tech while removing a fuel tank, didn't discount the fuel lines on top first and ended up dropping the tank too fast and broke the fuel sending unit. On this truck that is a $300+ part that we are now eating on a $500 ticket. I want to tell the tech he is responsible, and will have to pay the shop back for the part. What say you?
  20. I have a 2 bay facility that I rent and one employee plus myself. I was quoted about $2346 per year for both general liability and garage keepers from Liberty Mutual(using CoverWallet as the broker). - General liability was $1,032 per year if paid in full for $1,000,000 limit and $2,000,000 aggregate - Garage keepers was $1320 per year if paid in full for $75,000 coverage Does this sound right? I am in the process of getting other quotes but wanted to see if I am in the right ballpark. This is my first time getting insurance for the business and it seems like some places don't want to insure you unless you have history. Shop size: Employees: Location: Own or rent: Coverage: Insurer: Thank you
  21. JustTheBest

    The $19.95 Oil Change Offer

    Just finished a this new 3 part video series that details how my Car Count Hackers were able to virtually double the price of their oil change service without raising their shop rate, changing parts pricing or adding any other costs. I detail everything in this simple video series Hope this helps and I hope you enjoy it as much as I enjoyed making it! Oh... just in case you're wondering, you can hold on to your wallet because there's nothing to buy! Really! Matthew Lee "The Car Count Fixer" P.S.: Join me on You Tube at Car Count Hackers - Grow Your Car Count, Income and Profits... starting today!
  22. @xrac Your find is actually #16 on this list... https://www.hotcars.com/strange-things-found-in-tires/
  23. Do you want the The HARDCORE TRUTH to Finding, Attracting, Hiring, And Keeping Top Techs? Sign up (for free) here for access to my brand new mini series: http://bit.ly/find-techs. Video One Coming Monday, 11/5... MORE DETAILS AND REGISTRATION: http://bit.ly/find-techs
  24. Retail stores have known for a long time that adding or increasing the size of shopping carts also increases sales. Consumers may go to the store with a list, but as they pass through the aisles, having a cart makes it easy to add to that list. While your repair shop does not use shopping cart, the same strategy can used. Every customer that books an appointment as done so with some sort of list; an oil change service, a brake issue, tire rotation, etc. Through an effective multipoint inspection and looking at service schedules, you can make suggestions to your customers that can add to their cart; essentially increasing sales per vehicle. One last thing: Always make service and repair suggestions to the customer that is in their best interest and have value, and you can’t go wrong. It’s actually great customer service.
  25. Elite is proud to announce that we are partnering with BOLT ON TECHNOLOGY to help auto repair shop owners become more successful. When choosing to partner with a company we always take a careful look at their principles, at their ability to help shop owners, and at the impact they're having on the industry. BOLT ON has been able to exceed our most optimistic expectations in all of these categories, so it's truly an honor to be able to partner with them. BOLT ON and Elite will elevate the auto repair industry by making it more sophisticated, attractive to a new generation of shop owners, perpetuating ethics-based business practices, and overall creating better opportunities for success. The valuable technology and education provided by the companies will give shop owners the critical tools needed to improve car counts, AROs and customer trust. BOLT ON provides an award-winning suite of shop management products that makes shops more attractive to prospective employees and customers. Each tool helps shops operate efficiently by streamlining scheduling and updating customer information, producing more accurate reporting, strengthening customer communication through digital inspection capabilities and allowing managers to stay on top of business performance. Elite provides shop owners premium training in business practices such as recruiting courses, marketing courses, phone skills and sales training, peer group meetings and comprehensive coaching programs where every Elite coach is the past or present owner of a very successful auto repair business. “We’re proud of our partnership with BOLT ON TECHNOLOGY because of all the synergy between the two companies both in our cultures and overall goals,” says Bob Cooper, founder and President of Elite. “Our belief is that every shop owner needs both the right people and the right systems to reach their potential, and this partnership helps them achieve both objectives.” “The key to fulfilling our mission is making every resource available to our customers that will improve their business,” says Mike Risich, founder and CEO of BOLT ON TECHNOLOGY. “We’re extremely excited about our partnership with Elite because the best solution for a shop that wants to grow is not just to train management or implement new technology, but to utilize both.” About BOLT ON TECHNOLOGY BOLT ON TECHNOLOGY equips the automotive repair and maintenance aftermarket with award-winning technology tools to improve customer communication. The company's technology instantly transmits photos, videos and text messages to communicate automotive repair details, thereby increasing customer trust, boosting sales and empowering shops to build long-term customer relationships. Along with ongoing training and support, BOLT ON's mobile and digital tools also reduce problems inherent in the service process, while increasing shop productivity, revenue, and customer satisfaction. For more information, visit www.boltontechnology.com or call 610-400-1019. About Elite Elite was founded in 1990 with two primary goals in mind: To help shop owners build more profitable, successful businesses, and to give back to an industry we love. Elite’s services help shops identify business challenges, and improve in the areas of sales, marketing, employee management, recruiting and all facets of shop management so that they may reach their full potential. Elite hires only coaches and trainers with extraordinary track records of success, who share these goals and have the same passion for making this industry a better place by improving the lives of shop owners, their employees, their customers and their communities. For more information, visit www.eliteworldwide.com or call 1-800-204-3548.
  26. A few online resources to create coupons and are relatively easy to use: https://spark.adobe.com/make/coupon-maker/ https://www.canva.com/create/coupons/ https://www.couponler.com/ * Moved to Marketing, Advertising, & Promoting Forum
  27. What are you guys using to create coupons and deals for your shop ? Is there a software that can be bought to create automotive specific coupons ? Also looking to see how to make professional looking pictures with shop logo and what not on them. Thank you!
  28. Old and Tired

    Employee Uniforms

    Buy your own! You get nicer, higher quality, more professional and no contracts! I'm saving over 5k a year. The same goes for rags. We used to use Cintas and the rags had holes, smelled like sewage and after you wash your hands they were still oily. You can buy new rags for half of what they charge for the disgusting things theyll rent you. And what can you do about it? You'll have a 5 year contract. Auto repair isnt nearly as dirty as it used to be. Dont be treated like it is and pay for it. Our Cintas guy gets 1 week vacation every 6 or 8 weeks for picking up laundry!. You can help pay for that or you can use the 5k you earned for yourself. Signing a uniform contract is one of the worst business decisions you can make.
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