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  1. Yesterday
  2. Yes, offering customer financing can help you make larger sales, make sales more often, and increase customer loyalty.
  3. Last week
  4. Amazing, and great work Auto mechanic training gives you applied and practical learning in this growth industry.
  5. Do it right with quality parts but mainly if something is going to go wrong it will happen a lot sooner than 2 or 3 years after the repair but it's good peace of mind for the customer
  6. never need it as in never have customers return with warranty issues? is there a secret to this or is it a simple do it right the first time approach?
  7. Any update as to how its going? im currently in the works on opening my own shop and trying to learn as much as possible. any words of wisdom after about 2 years?
  8. I’m loving the diagnostic dice! Now I know how some of the cars I receive were approached by other repair shops!
  9. Stumbled on this again, some people could use a set of these...
  10. Alldata has a little write up on price matrix I found online. wp-ad-repair_parts-pricing-matrix_0.pdf
  11. That's actually a really high rate, flat rates are never the way to go because cards with that high of a percent are super rare.
  12. Earlier
  13. We have some more updates coming this week, but for now... we have made a 2 and 1/2 minute video showcasing just how much information you can get access to from our Service Request page. This page helps you get complete access to all necessary customer and vehicle information without having to leave. It also showcases the importance of capturing accurate information once, so it saves you time with each repeat service.
  14. Thinking is where the process of launching your next business begins and your mind is where work through different scenarios before you invest time and money.
  15. Banner programs are good. And the strategy behind having a few main suppliers is not a bad idea. And don't forget, being part of a program does not limit you to buy from whom you choose to, just as long as you adhere to the program guidelines.
  16. Hey Joe thanks for the response. I should have clarified I am looking into the various Tech Net like services each offer to find the most shop friendly one since they all require you be in either or and use them as your first call with a specific volume requirement per month to wave additional service fees.
  17. After nearly 40 years in business, I can tell you that there is no real solution to this problem. I gave up on labor claims years ago. I would wait months to hear back from an engineer's report, only for the report to say that somehow my tech installed the caliper wrong and that's why if failed. I don't want to sound negative, but that is a reality. Joining a program group, like TECH NET, that pays labor is perhaps the best option. Also, document all comebacks: The brand, the store you bought it from. Look for trends. Then, sit down with your parts supplier and work out a deal. No one wants to get rich over a comeback, but the truth is comebacks kill. Lastly, make sure your gross profit on parts and labor is in line and factor in a percentage for warranty issues. No company is perfect and no tech is perfect. Hope this helps.
  18. Hey Everyone! I have recently (about two years ago) gone into business for myself (no longer a dealer tech) and have actually not had to file any labor claims until this past month and it was quite a bit of a hassle. I was wondering what your experience has been with what auto parts store has been the most user friendly and reasonable reimbursement process? The places I have access to are: Advance Auto AutoZone O'Reilly Auto Napa Action Auto Parts Federated WorldPac I don't want to say which of those I am frustrated with after this go round, because I am more interested in hearing your experiences rather than any defenses of a preferred brand. I am told that Advance and Napa supposedly offer full labor rate reimbursement, but I am not sure I believe this, there must be a catch. I don't expect a full labor rate reimbursement, I understand they are paying us for the costs of replacing the part and not to profit a second time, but I also believe it needs to be a fair valuation. Thanks for any feedback!
  19. One of the best ways to advance your technician career is by earning a specialized certification . Many school or institutions offers short term courses like 6 months training class with certified certification .
  20. Every shop should have a first aid cabinet that meets OSHA standards. Do you have a procedure in place to check on the contents of that cabinet and replace items? Here's an inexpensive solution available on Amazon, available in 2,3, or 4 shelf cabinet versions: Here's another option available on Amazon: OSHA minimally acceptable number and type of first-aid supplies for first-aid kits required: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.266AppA
  21. I am the only employee and own my own embroidered uniforms. The only drawback I can think of with a small operation owning their own uniforms is the size/name issues if you don't have loyal long term employees. But if you have a washer and dryer on site, the time required is pretty minimal since once you load the washer it's pretty much on its own until it's done. If you don't pull the uniforms out and throw them in the dryer until the next morning, who cares? The biggest time suck I find is pretreating the stains. I am NOT recommending nor not recommending, but I have the Red Kap Downshifter shirts, both long and short sleeve. But now they call them "Motorsports" shirts. Mine are red and black. I find that the red portion of the sleeves will get stains and if not pretreated they will look dirty and grungy in a short period of time. But a high quality detergent, a stain fighter in the wash and a pretreatment stain fighter and they come out nice and bright. The seller's website gave care instructions to HANG DRY, do NOT tumble dry or any stain will be set and can't be rewashed with more attention to the stain. So that's a pain the butt. However, even as a small shop it's possible and economical to have your own uniforms and wash them yourself. I happen to do mine at home but again, I'm the only employee. I have heard of shops making their employees wash their own uniforms at home but giving them a stipend. The only problem I see with that is if they don't use a high quality detergent or pretreat them, you will be replacing them more frequently than necessary simply to keep your image clean and professional.
  22. With A/C season fast approaching, just curious about what everyone is offering in terms of pricing, how you buy your refrigerant, do you offer free checks, and do you market A/C service in your area? What equipment like robinair lets say, do you use?
  23. Thanks for all the replies and feedback. I think the more techs and personnel you have the easier it is to manage with a service, otherwise like @Old and Tired said, you can probably buy the uniforms and wash them on site. Like with everything else, have to pay for service. It's like having your lawn cut, someone will do it if you pay them, otherwise you can save money by buying a nice lawn mower and doing it yourself. However, there's a price to pay the time spent cutting your lawn or managing employee uniforms I suppose.
  24. Whether or not we realize it, each shop has a similar workflow process. Like many areas of life, we think that we are all unique in our business strategy. However, reality is we are all very similar, our differences lie in management styles. Our attitude and approach, from employees and customers, defines how we achieve success. Check In Inspection Estimate Building Customer Authorization Work In Progress Completion Follow Up The process, is often hijacked by two elements. The first element is service center employee(s) and their attitude(s) and the second element is the software your business uses. Your employees are your team, and that’s exactly the best way to approach your business. When you look at employees as team members and not as just “the new guy/girl” or “Jack the mechanic who never combs his hair”... everyone’s attitude begins to change. Being a part of a team is a mindset that everyone ‘shares in the responsibility’, everyone is accountable for their role and if one person fails… everyone has failed. This mindset is used to build all types of companies, some of which end up being valued into the billions of dollars. Teams help each other pick up the slack and work with one another to get through personal and professional barriers. The most important thing to remember about the team, is that everyone can have a bad day, week, month or even months. We are all human and too often we forget everyone is going through something. The team element opens the door to communication among the facility and if people are comfortable enough to communicate, they are open to moving past whatever ails them. We are all too quick to give up on someone we have invested an immense amount of time and energy training to our standards. With the right team, dedication is matched on all ends, resulting in happy customers that not only return... they refer. Which lowers acquisition costs and keeps business growth healthy. You can read more about team building here and we also encourage you to search for ideas on team building and how to achieve the optimal team at your auto repair facility. This article originally published in CAR's News Section View full article
  25. Hi everyone, have a bunch of updates to share with everyone today. So this month we have: Price Matrix: Fully enabled and functioning. On The Lot shortcut in the left menu: Quickly filter search results by vehicles marked "On The Lot". Smart Batch: Now have the ability to see what items meet smart batch criteria. See if you have any in stock, and replace a current part on the service request with a smart batch part. Search Filters: Can now filter search results through all service requests. Search Filters are: Business Name, Customer Email, Customer Name, License Plate, Part (by part number) Request ID, Title, Vehicle, VIN Photos & Videos Are Now Live Updated: As you fill out recommendations and the service request, any photos or videos taken are now automatically updated to the customer as they are uploaded on your end. That way, if a customer logs in, they can see what you're doing as you're doing it... without waiting for you to send it to them. It allows you to mitigate phone calls like, "Well can you tell me what's going on?". Sure, if you login to CAR, you can see exactly what we're doing and as soon as we determine the root cause, we will provide you with the estimate to review. Print Tech Work Sheet: By demand, many customers have asked to be able to print out work sheets they can leave on the vehicles so technicians can grab and go, we have now enabled that. Exclude Labor Tax Only: Some states only have tax on labor only, while others have parts and labor. We have allowed a function to eliminate any tax calculations based on labor. Quick Start Guide: Want to tinker on your own time? We have now made an 8 step guide on how you can get started on your own., with CAR. We are also incorporating this into the system dashboard along with other tutorials to help you get started doing things and training employees with minimal downtime. Repair Link Access is available through our console for members who ask for it. We can NOT pull information back, but you can build estimates in Repairlinkshop.com right from the service request and submit orders. For the time being, you need to then manually enter the parts if they are already not in the database. Future Development: We have some items coming up in the next few weeks that will further enhance the system and it's use. Among them, prevention of duplicate tickets being created and the ability to copy a job. As we button those feature sets down, we will be sure to let the community know. Copy jobs will really shine with parts searching capabilities. We are also working out plans for Quick Quoting features and many other minor features that will really simplify the process and continually shave seconds of time that will add up to hours and days at the end of each month. Want to try with no commitment? We are offering free upgrades for any plan we have for up to 3 months to any shop that is willing to learn how seeking customer authorization in a structured fashion, which will lead to a serious increase in approvals. We have grown our business by 50% in revenue with this software, in just under 3 years. All because we let the process dictate how the business runs. This isn't a gimmick, this is how to conduct business in the 21st century. Limit your liability and wow your customer with professionalism. Only with CAR.
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