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  1. Yesterday
  2. Courtesy Inspection Technician Pay

  3. Anyone Use ShopController?

    I did a demo of Shop Controller- seemed pretty good. Only downside I saw is they do not have a report tracking manual inventory adjustments.
  4. Those shops doing courtesy inspections how much time are you paying your tech's to do the inspection? I've read on some forums anywhere from .30-.50. I am attaching a link to one of our courtesy inspections to give you an idea of what we check during our inspection process. Also, what do you pay the technicians for oil change & rotations each? http://2un.me/1ibws
  5. Those shops doing courtesy inspections how much time are you paying your tech's to do the inspection? I've read on some forums anywhere from .30-.50. I am attaching a link to one of our courtesy inspections to give you an idea of what we check during our inspection process. Also, what do you pay the technicians for oil change & rotations each? http://2un.me/1ibws
  6. Last week
  7. Does anyone here have a Corghi Master 26? I had to take mine apart to repair it and I should have taken a photo of the air hose routing for the dismount arm. Somehow I can't figure out how the hoses wrap around when it spins without kinking. If you have one think you could snap me a few photos?? Thanks!
  8. hmmmm maybe time to find a new job 🤔😂... very good article ! Definitely applies to the new students as well as a lot of seasoned guys and gals .
  9. @Martin I like that you've added Whatsapp as a contact method. On a quick look and not a huge deal, you've got some styling issues in your footer with your links and a little red box coming up on chrome: Looking at your footer area code, that red box is where your contact form response would be placed. You are using the latest version of wordpress which is good and this is just a template/css fix your designer can make. I would think about moving to https:// you are currently on http://. I would also make your youtube and facebook links larger, they get lost a bit. @risingsunmotors, nice website. Maybe think about contacting Net driven and moving over to https. @Mosher Looks good, clean design. 👍 Did you use a third party site like WIX or something like that?
  10. You can't turn away jobs or pass them on if you want to make the money. You have to learn and update your skills to really be successful!
  11. STUDENT SPOTLIGHT … Contributed by Scott “Gonzo” Weaver Flash or Pass? Students … Here’s what you need to know A few decades ago cars were just . . . well, cars. They had an engine, transmission, a starter, a heater, maybe an air conditioner, and all the usual accouterments that made them a car. Mechanics toiled away at replacing engines, rebuilding master cylinders, and fixing transmissions. Almost every component on the car was reworked to a like new condition and some parts may even have been rebuilt several times, before they were too worn out to go around the horn one more time. Labor rates rose and fell with the economy, while parts suppliers kept up the demand for rebuild kits as a normal over-the-counter parts inventory. Then Somewhere Along the Way Something Changed The era of the microchip followed right along with the era of plastics. Things were built not to “rebuild”, but to toss. Thin plastic housings with hundreds and hundreds of microcircuits all wired into a microchip made up circuits that allowed the impossible to become the possible. Some tasks became obsolete, like the telephone switchboard operator, even bank tellers nearly went extinct when the ATM machine was developed. The world would never be the same with the microchip in every facet of modern life. Machining tools could now process and manufacturer automotive parts to such close tolerances that less material was needed per component. The prices for some of these components fell to less than or equivalent to the rebuild kits. Rebuilding an automotive component was soon a thing of past generations. The skills of the mechanic were now overshadowed by the microchip’s ability to manufacture a part better and cheaper than he could repair the old one. Soon, all this “toss-when-worn-out” reached the microchip itself. Computer software started finding itself in the very same throwaway society. Maybe not in the sense that we actually threw it away, but a new set of instructions or a software update may be needed and flashed into a replacement processor. This brings up a whole new problem for the mechanic. Now those skills he developed in rebuilding a master cylinder have next to nothing to do with reprogramming an anti-lock brake module, and if he wants to stay in the business of repairing today’s cars he’s going to need to know how to program, or at least understand the need for and/or the process, rather than knowing the old school way of rebuilding a master cylinder. As aspiring technicians today, students have to ask themselves: “Do I flash, or do I pass?” Passing on the flash may mean you might not get this type of work in the shop you’re hired at after graduation. Luckily, There is a Way Around That Problem These days nearly every car on the road has more than one type of computer device in the car, and there’s a very good chance that at some point something will need a software update or be re-flashed because a component has been changed or upgraded. In a way re-flashing, programming, coding, or the other various software issues there are in the modern car are somewhat of today’s version of rebuilding that master cylinder to a like new condition. Cars these days are lasting longer, running longer, and have different types of break downs than models from those early days. That’s doesn’t mean changing brake pads or installing a remanufactured transmission isn’t done on a daily basis, they most certainly are. It’s the other side of the repair business, the computer updating and re-flashing that’s an even bigger part of regular maintenance than ever before. So, which type of technician will you be? Will you be the technician who will do the mechanical work, but leave electronic issues to someone else? Or will you be the technician who embraces, engages and invests in training, grows competencies and adapts to change? It’s something every technician, as well as employers, need to think about. Fortunately, there is a way for some to do the mechanical stuff and be a proficient technician, without breaking the bank, and still service shop customers’ electrical and software needs. For instance, the answer for some is using an expert mobile diagnostic technician. Seriously, I never dreamed there would come a day I would be saying this, but an expert mobile diagnostician can be a viable source of revenue and a vital source of technical skills that shops or technicians lacking those skills for certain vehicles can utilize. Now, I’m not talking about those fly by night boys with a box of tools. Rather, I’m referring to the diagnostic scanner mobile expert, who is properly tooled, current with automaker-specific information and training, and experienced in dealing with all the service information websites, service procedures and programming issues, such as re-flashing, key programming, and uploading new software. More recently, remote diagnostic services have emerged. In contrast to an individual mobile diagnostician, remote services feature a team of brand-specific, tooled and factory trained diagnostic experts. Of note, remote services are becoming an effective and economical alternative. Don’t Get Stuck in the Past What’s happening in the automotive electronic world reminds me of how things were when manufacturers switched from points and condensers to electronic ignition systems. A lot of guys refused to learn the new systems and soon found themselves only working on older models, which eventually faded away. When electronic ignition systems took hold, parts-swapping became the norm. Instead of testing or diagnosing a problem it was a lot easier to keep the various types of ignition modules in your toolbox, and when a “no-start” came into a shop, it only took a few minutes to swap the ignition module with your test piece. It did save diagnostic time and it did get results, but the microchip and new technology has struck back again. The old school ways of parts-swapping vs. in depth diagnostic with scopes and scanners has just about run its course. In addition, now swapping components can lead to an even bigger problem than what the car originally came in for. Be aware the general public is having a hard time comprehending the reason for these diagnostic costs. It used to be that they would bring the car to the shop, the mechanic would do some fiddle greasy job that involved rebuilding some part or swapping the old ignition module, without charging a diagnostic fee. If a part was suspected as bad, it could usually be swapped out without any worries. That’s just not car repair anymore. Now swapping components with integrated modules can lead a disaster. On the other hand, those techs who pick up the pieces after one of these parts changers finish slapping on parts should be commended. The aftermath of installing a processor without knowing the eventual outcome can also be a brutal blow to a shop’s pocketbook. Radar systems, infrared and optical systems, cameras and proximity sensors aren’t the kind of components easily rebuilt, if at all. But, there’s a good chance you can reprogram most of it. Yes, we still have engines that need rebuilds and gears that need changing, but there clearly is a lot more to mechanical service and repair that involves electronics. To be one of today’s top mechanical repair shops that can get the job done, a lot more emphasis has to be put on that little microchip than on a rebuild kit. Flashing modules and loading computer software updates are just a part of everyday business now. While programming isn’t for everyone, technicians and shops cannot avoid dealing with it. Developing this expertise matters, but recognize some vehicles may be outside your wheelhouse and utilize the expertise that is available to you. You can learn how to flash by attending a few classes and find an expert to service vehicle models you’re not yet familiar with. Just don’t pass on the flash. View full article

    Sadly, it has not been resolved. 1st she went to the BBB and we agreed with what she wanted. Then she decided to put another on the BBB and again we agreed. Finally the BBB closed the complaint. She then filed a small claims but she filed it in the wrong county. We finally go to mediation and court in the end of May. We replaced her engine with one that had 7000 miles less, did a timing belt for free. Now she want more money. We will see. We had many customers came in to keep us up to date.
  13. Has there been a final outcome on this situation? If so how was it resolved?
  14. After hours training

    I will second checking your laws. If it is mandatory to attend I MUST pay them. I pay for classes. They know I want them to attend but it is not mandatory. I know if they don’t attend they are not serious about there career and act appropriately

    My shop just received a five star review. The person that wrote it states she came there after reading a horrible review about us. The review was placed on a private network for the University Hospitals and clinics. I could not respond to it there. They filed a complaint with BBB and I responded to the complaint there. A customer of mine was nice enough to put a link directing people to my response. Good customers are not stupid. Not sure I can say that about the bad ones. You don’t want to work for everyone.
  16. Time clock. Would never be without. Another of our antiquated systems that would be replaced with something more high tech if I wasn’t selling soon. Trust in 2018 is synonymous with screw me.
  17. We have also used "ontheclock" but are moving to our shop system since it has one built right in.
  18. If you want to build a more profitable, successful auto repair business, you’ll need to make sure that every single employee has a clearly defined, written job description. If you’re a shop owner who has a manager in place, then here’s a list of things you will need to include in their job description. 1. They must know the goals of the company, as well as all of the relative Key Performance indicators. For example, when it comes to the company goals, they’ll need to know the long-term goals, as well as the annual, quarterly, weekly and daily goals. They will also need to know the goals for car count, sales, ARO, customer retention and satisfaction, gross profit, technician productivity and efficiency, and taxable income. 2. All shop managers must embrace the mission and culture of the company. The mission is why you do what you do, and the culture is the glue that holds your team together. For example, the mission may be to be to better your community, and the culture of your company may be defined by your shop’s ethics. 3. Shop managers need to ensure that they have a team of superstars, and they need to know how to keep their employees operating at peak performance. This means they’ll need to know the minimum levels of acceptable performance for each position, and all company policies. They will also need to know how to hold effective team meetings and perform reviews, and how to deal with every type of employee issue. 4. Shop managers need to know how to effectively manage customer concerns, and have a firm grasp of the situations that warrant contacting the shop owner, or their designated superior. 5. Shop managers must know how to properly secure the facility, vehicles, cash, checks, credit card information, all customer information and all employee records they have access to. 6. All shop managers must be able to properly maintain equipment, and process both customers and vehicles in a safe and efficient manner. This includes managing the shop’s labor inventory and expenses, properly assigning and dispatching work, and complying with all governmental requirements. 7. All shop managers need to know how to report to the shop owner, or their designated superior. We understand that every shop owner will have different reporting requirements, but at a minimum the manager should be required to provide a daily report on all relative KPI’s, violations of company policies, and customer concerns. This reporting must also include scheduled meetings with the owner (or their superior) to discuss the performance of the business and their recommendations for improvement. 8. At Elite we realize that there will be limitations on the control and authority assigned to the manager, but regardless, they must be held accountable for the overall success of the business. If the manager feels there is something that is holding the company back, or causing harm to the brand in any way, they have an ethical responsibility to advise the owner or their superior immediately. 9. All shop managers must effectively manage their time and tasks. They need to ensure they have a daily plan in place that allows them to remain focused on their goals, roles and responsibilities. 10. Shop managers must accept the fact that it is their responsibility to provide leadership to all the employees. They can fulfill this requirement by remaining focused on the goals of the company, fulfilling the requirements of their job description, treating all others in a professional way, and behaving in a manner that reflects that they will never compromise their ethics, show preferential treatment, or put money ahead of people. Since 1990, Bob Cooper has been the president of Elite, a company that strives to help shop owners reach their goals and live happier lives, while elevating the industry at the same time. The company offers coaching and training from the industry’s top shop owners, service advisor training, peer groups, along with online and in-class sales, marketing and shop management courses. You can learn more about Elite by visiting www.EliteWorldwide.com, or calling 800-204-3548. View full article
  19. Earlier
  20. Immediate family only no mark up and no charge for use of bays after hours. I have been doing this for 25 years and it creates a great give and take with all of my employees. Whenever I need a little more from them they are always give it to me
  21. One of my flat rate technicians doesn't like to clock in. I hand him his time sheet back and have him sign it. Also, if they should get hurt on the job and they haven't clocked in and out for that day who's to say they were actually at work. They MUST sign in and out. If it continued, there must be consequenses
  22. Hi Y'all...from the Volunteer State!

    Awesome! I see from your website that you grew up in a shop just like I did. We live in West TN and my husband actually works in Nashville (Cowan Street...just off of Jefferson St near downtown). I sent a connection request to you on LinkedIn. We just purchased a commercial building (needs a ton of work) in our hometown of Savannah, TN. We plan to open an auto paint/body shop there soon. I might pick your brain on a few things occasionally, if that's ok?
  23. Lift for low cars

    So I ended up getting the Bendpak XPR-10AS-LP with screw up pads. Overall I like it. For others that are looking at this there are a few things about it that I don't really like and should be noted. The worst is the height of the first lock. If you want to get a car only a foot or so off the ground you can't do it with the car on the locks. The first lock puts the car like three feet in the air. This means that engine pull that takes all day and has the car up and down a dozen times isn't on the locks when its low. I also I like to put a car up a foot or so when doing engine work on a low car to save the back not on this thing and low cars were my primary driver to get this lift. Or a timing belt on a transverse engine where you need to be above and below all the time. A stool and and the lift up 18" is perfect, can't do it on this machine though, it won't be on the locks. That being said when I just did that a few days ago the lift didn't budge even though it was off the locks for a few hours, but that isn't recommended usage. A few other things that should be noted, the effort you need to release the lock lever is impressive. My installer said it would wear in after a while but if you're on this lift all day your hand will hurt where you press on the lock release. You have to put body weight into it. I'm going to contact bendpak about that one, doesn't seem right, but it's all installed right. Lowering speed is SsssssLOW, I mean really slow, especially when the weight of the car isn't on it, that last few inches could take 15 seconds, which seems like a lifetime when you're watching the water boil The arms could be longer. We installed in the wide position so it probably wouldn't be an issue in the narrow setup. Getting some vehicles with full frames and therefore inboard lifting points is difficult, you have to jockey the car around to get it to reach. I haven't had one the didn't work yet but I can see this being a problem with some trucks. None of those these things are a problem with the Mohawks but the bendpak is much lower and I really like the single side safety release. Plus the bendpak was way cheaper.
  24. Thanks for the reply, that's exactly the kind of thing I was looking for. What I ended up doing came to me as I was hanging cabinets in one of my rental buildings using a self leveling laser line tool. I bought a basic one on amazon and bolted it to the tray on the top of the balancer. It works great! Only downside is having to turn in on and off, I might open it up and wire it to an external switch to make it easier.
  25. Hello from Nashville, TN

    Just wanted to introduce myself. My name is Paul and I own a general repair shop in a bedroom community west of Nashville, TN. My father started the business in 1989 and retired a few years ago. I am in my 3rd year running the ship. Looking forward to learning some new stuff from you guys!
  26. Hi Y'all...from the Volunteer State!

    Welcome Natalie! I'm in the Volunteer state as well. Good luck!
  27. Dealing with family & friends?

    This is definitely something we have dealt with in the past. What we have resorted to doing is employees and those who live in their house get parts at cost plus 10% to cover sales tax and labor is free if they do it after hours. For everyone else (extended family and friends of myself and all employees) it has to be normal pricing. As a result, we rarely have the family/friend issue and few of our family bring their vehicles in.
  28. Credit cards

    I have to agree here. Before I got back into the auto repair world, I was an independent rep for North American Bancard (I still have a few accounts). The interchange rates for each card are set every year by Visa, MasterCard, Discover, and AMEX and they are non-negotiable. Think of them as fixed costs; just like if every auto repair shop had the exact same costs on every single part. The difference is the mark-up. I think in most cases, the best program is going to be interchange plus where the mark-up is fixed regardless of the card type. Every single card has a different cost and unless the mark-up is fixed, it is easy to hide how much the profit each card makes the CC processing company. The only difference between companies (aside from customer service/support) is who is willing to take less profit to get the account. I have seen several times on here someone mention that their rep or company is a direct processor. There is no such thing. ALL CC processing companies have the same costs and there is NO direct route to Visa/MC/Disc/AMEX. It is the same for all companies. I would encourage everyone to work with someone local that they can trust and build a relationship with.
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