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Customer's buying their own parts
I own a brake shop in Austin, TX. We do anywhere from 10-20 brake jobs a day. We only do brakes so I don't know how much full service auto shops deal with this problem but... Customers are constantly calling in claiming they've bought the best parts or they want to provide their own parts because they've done research and know what is best. This drives me crazy. First of all they don't know whats best. Then after being told no they get offended and act like tons of shops allow this. What is the best way to handle these customers? Just send them away? I'll quote them a price using our parts and they act as though its a rip off. What shops are doing this for their customers? I feel like I'm letting jobs get away from me. Any experience with this?
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  • 114 replies

Should there be a standard Diagnostic charge
This is an article I wrote several years ago for a trade magazine.... I think it's still true today... Love to hear your comments. Diagnostics fee or not. This has been an issue since day one. Should we charge to diagnose the car or should the estimate be free. Let’s define an estimate first.

Now I’m not in favor of a free diagnostics (if you couldn’t tell already) and I’m not too fond of the free estimate. If there is any “man hours” that are part of any job a “man” wants paid. If that “man” is working on a commission basis, I can assure you that he is going to rush through the “estimate” in order to get to the real money end of the job.
  • 139 replies

Shop Owners: Do you have an exit plan?
After 39 years in business, it's time to get serious about my exit plan. While I don't think I will ever truly retire, I do think it's time to plan the next chapter in my life.  I would  like to hear from shop owners out there in the same  situation.  What are your plans?  Are you selling your repair shop?  Do you have a succession plan?  And are you thinking about a different line of work to keep you busy?

Join the conversation, its never too late to start planning!
 
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  • 8 replies

Shop Labor Rate Map
We now have a nice tool available to all premium and platinum members under the tools menu, where you can view labor rates entered by our members on an easy to use map, similar to our member map. This is designed to give you an idea of where you are vs the market in your area. As you zoom in, the circle averages open up to more specific areas.
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  • 2 replies

Post your shop's website!
We've created this section here for you to post your shop website. This is a great way to get some feedback and suggestions from your peers. Please post relevant automotive shop websites only. Any posts including non automotive shop websites will be moderated and removed.

Join this topic and post your website to get feedback from other shop owners.
  • 222 replies

What Auto Repair Management Software are you Using?
The way I see it, I don't know how any shop owner can run an auto business today without a computer management system. What systems are you using and what advantages or disadvantages do you see?
  • 121 replies



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