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How to charge?

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Hi all, I run a small shop and have a few points of frustration and I would like to see how others in my position handle them.

 

1. I seem to be getting a high number of intermittent problems lately, many that I simply cannot verify. So I spend a bunch of time writing the car up, road test, inspect in the shop, check symptoms in identifix, etc, and after all this many times I simply can find nothing, the problem does not happen for me at all. How do you charge for this???

 

2. Because of the type of work we do much of it is charged hourly. I have tried writing down my hours, time apps on my phone, but due to wearing many hats (answering the phone, paper work, ordering parts, etc. It simply seems to be impossible to keep things straight which I'm sure I wind up loosing lots of money on because I loose track of things and to me it never seems like it took very long but then my day is over and where did all the time go?

 

3. How are you charging for diagnostics? I charge 1 hour for scan module, research codes and determine the cause. Sometimes this works out well as I can find the problem rather quickly, however other times it can be quite complex, how do you handle the charge when things take longer?

 

 

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