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5 Star Auto Spa

Do you charge or not charge in this scenario?

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Your technician performs an oil change or state inspection and finds a side marker light bulb out.  The CSA gets approval from the customer to replace the bulb.  The technician performs the labor to gain access to the bulb.  The technician finds that water intrusion has caused damage to the socket.  The CSA notifies the customer but the customer declines the service.  Do still charge for the labor portion of the originally approved bulb service as this was already performed but the bulb was not replaced?  Do you not charge anything at all because the issue was not resolved?

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