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cdhowell

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Just looking for a way to help my customers afford larger, and unexpected jobs. I really do not want to finance the job. But if they are already here and I can find a way they can afford it. They are less likely to leave and start shopping prices. A lot of what I do would not be considered priority work. Any other ideas?

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What about something like the Bosch Service credit card, or a GE CarCareOne card? 6-12 month no interest financing.

I don't really know how they work, seeing as they aren't offered in Canada (I wish!), but it might be something to look into.

EDIT: NAPA offers this in the US as well. Just not Canada haha.

Edited by bstewart
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  • 4 weeks later...

+1 on the CarCareOne Card. Been working really well for us and doesnt really cost us more than a normal credit card sale would.

Been offering finance through CarCareOne for the past 3 years, with a decline rate of 70%.

The rule here is:

If they did not approve, why should I !

We have tried in house finance and it does not work.

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Been offering finance through CarCareOne for the past 3 years, with a decline rate of 70%.

The rule here is:

If they did not approve, why should I !

We have tried in house finance and it does not work.

100% Agree, it provides the customer with another avenue for financing the repair. If they decline the customer then we did our best to help them out. They then need to figure out how to fund their repairs because we definitely are not.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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