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  2. When you purchase tires from Champtires, you can expect to receive high-quality used tires. We’re able to do this because we use a three-step inspection process to ensure that we are only selling the best used tires that do not have any holes or other defects. 1. All tires are visually inspected for obvious defects such as nails, screws, broken beads and dry rot. 2. Tires are air-tested on our state-of-the-art Matteuzzi specialty testing equipment. 3. Once a tire is purchased, it is given a final inspection and test before it ships. Since 2009, we have sold premium used tires to dealers across the country. Learn more and shop now: https://www.champtires.com
  3. Last week
  4. I zoomed in....I found the part I ordered two weeks ago! Amazing what is happening these days. Let's hope and pray that this issue get resolved, or at least better, soon.
  5. Exit Strategy-Step 3: Establish Your Goals It's no secret that having clearly defined, written goals, sets you apart from other business people. You will achieve greater success, have less stress and build greater wealth for you, and for your family. Start today; create your 5 year, 10 year, 20 year plan. Be specific about what you want to accomplish. And commit to these goals each and every day. Don't worry about life's obstacles and challenges that may throw you a curve ball. Having goals is far better than not having goals, and those goals can be adjusted along the way. With regard to your retirement, give a lot of thought to your future, and what that looks like. And create a goal for that too. It may seem far in the future for many of you reading this, but trust me, time goes by fast and preparing now for the sale of your business or succession will pay off. Remember, build your business as if you are selling it tomorrow, and you be more successful while you own it, have more options in the future, and your business will be worth more when the right time arrives. Stay tuned for Step 4!
  6. In another forum someone noted the backlog of containers at the Savannah, GA port. Where's Waldo. Zoom in to find your back-ordered parts. Waldo is much easier to locate for you tire guys: Brace yourselves, this isn't on a path to correction. However, Savannah has a better chance of catching up than any of ports in California. Word is that the CA ports are going to start 24/7 operation, but this doesn't address the real problem: Truckers and Trucks. Here's a Savannah article on Trucker Shortage. Also, who knows how many truckers will be displaced due to the vaccine mandates? I'm sure that they would just switch to a new role somewhere else with such demand, if it's not a statewide mandate that prevents that. It's even worse in CA. CA has banned any trucks older than 2011 from operating on their roads. Wonder what the average age of the fleet is? Further, CA's AB5 law bans Owner/Operators from operating in CA (but order stayed, in Supreme Court now). Lastly, even if they had truckers to haul containers at night, from the port, the distribution warehouses aren't running night shifts to accommodate. It is a supply chain with many links. Here's a good article that many factors causing the disruption . Sal Mercogliano has a surprisingly interesting YouTube series about container shipping. And when there's a shortage of truckers, a hike in gas prices and other inflation (tires, etc), then there will be stranded containers because they are offering bargain rates for expensive hauls. Who's going to haul at a loss? There was a recent video that I saw detailing a stuck cargo container, for many months... that may still be there... in Galveston that the owners could not move to Pennsylvania because they didn't allocate/have enough funds to/for the transportation costs. I wonder if the ports hold Auction Wars? All of these increased shipping costs will be hitting us soon. Offshore manufacturing may get bested by shipping costs... bringing some manufacturing jobs back to the US. Last point to ponder.... How many very necessary repair parts for these trucking rigs are stuck in these shipping containers?
  7. Tina Erickson on Brand Equity and Tour of Her Shop Ken's Auto Service, Aurora, CO OH Tina's previous episodes HERE Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio
  8. Brittany Schindler, GM of her father’s shop in Rod’s Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany's previous episodes HERE Key Talking Points No prices over the phone- This can be challenging at first. Giving prices can be wrong or misleading depending on the vehicle. Instead explain why prices can vary, ask them to come in first, explain warranty, DVI’s, rental cars, etc. Vet the customer- are they looking for the cheapest price? Not every customer is right for your business. Performing the best digital inspections so your customers don't have to google anything and be consistent. Continue to simplify the writing so someone who doesn’t know anything about cars can understand and learn about their vehicle. Add “what happens if you don’t do XYZ” Write and edit inspections/customer reviews with your whole team for team buy-in. Getting customers to fix their "old" cars- list pros and cons of getting new/used cars. Make the investment and let them know the vehicle will be maintained properly, the laundry list won’t grow and be behind. Selling Maintenance- oil changes, fluid changes etc. It is an easy win once everyone has to buy in for selling maintenance. Educate customers on why fluid changes are important. Cheaper to change fluid than change apart Making customers feel confident about repairs- texting DVI, lifetime warranty, “what to expect” card at dropoffs Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Aftermarket Radio Network Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm Click to go to the Podcast on Remarkable Results Radio
  9. I've analyzed this to death and the results are surprising! I started another thread a while back with the title Dirty Tricks because I couldn't tell who was telling me the truth and who was lying. They are all lying (thru confusion, omission and complexity though) as well as telling the truth. There are SO MANY numbers to review. I've tracked these numbers extensively. Lets start by describing the charges. There are 3 main charges: Interchange, CardFees and Processor Fees. The Card Fees is a collection of charges that hit both Debit and Credit charges. The only fees your processor can manipulate are the Processor Fees. All else is determined by your mix of CC and Debit charges. I don't have enough time in the day to separate the Card Fees from Processor Fees, but overall the fees are a small percentage. Year CC %sales Debit %sales Processing Fee = Interchange + Fees 2021 53.2% 42.0% 1.60% 1.16% 0.44% 2020 52.3% 43.1% 1.59% 1.12% 0.48% 2019 59.1% 37.3% 1.77% 1.18% 0.59% When I look at these numbers above, I see that my total processing fees are more closely tied to the mix of CC and Debit sales. This is why having my CC terminal default to Debit is a great feature! I read the above as I'm paying Interchange + 0.5% in fees. I believe the card fees to be approximately 0.40 to 0.43%, which means that my processor fees are 0.07 to 0.10%. This is the surprising part. The processor isn't making much. Since you are hovering at 2.2%, then you potentially have 1.04% of fees to consider, assuming interchange of 1.16%. There is room for improvement. For grins, assume that card fees are 0.4%. Your processor is making 0.64%. Ouch! High rates and lots of junk fees likely. SpotOn is offering you a fixed rate, when in reality, you are better off with Interchange Plus (fees) pricing. Spot on is saving you about 0.2% if there are no other hidden fees. This is still too high (depending on volume). While it may be taxing, get more quotes, including an Interchange Plus quote. Your Processor Fees of per transaction and % of transaction are the variables that swing with sales volume. I'm currently paying: Credit Card Rate - 0.05% + Interchange (all cards including AMEX) Debit Card Rate - 0.00% + Interchange Credit Transaction fee - 0.05 cents per transaction Debit Transaction Fee - 0.05 cents per transaction I did save some money with my last switch, but now, I'm not sure that I can save much more now. And I'm happy with my processor, so I'm staying put.
  10. Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA Chad Jacks, Service Advisor, Dale's Service Center, Davenport, IA Rena Rennebohm, CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients. Listen to Rena’s previous episodes HERE. Key Talking Points Role Play 1: Need a Transmission Ethan: Customer- Wants price, the vehicle doesn't drive well, doesn’t feel confident from phone conversation Chad: Service Advisor- Distracted, asked to repeat the question, unenthusiastic, gives price for just transmission and when appt is, “maybe 6K” Rena: Coach- 3 steps price shopper- get to know the customer, what are symptoms of car, offer inspection. Giving only price gives customers something to compare. Redo Ethan: Customer- He did research online and thinks its a transmission Chad: Service Advisor- Greets customer with his name, asks his name and phone number, asks about the vehicle, asks if the vehicle has ever been to the shop, explains what they would do to the vehicle once it is brought in, testing price, explains shop amenities and warranties, asks about an appointment, offers rental ride/shuttle Rena: Coach- Vehicle is vetted, it has been maintained, converting good customer to shop Role Play 2: Check engine light is on Chad: Customer- Asks about price, looked online at pricing for parts Ethan: Service Advisor- Asks what car, if codes have been pulled, hasn't asked name, throwing different parts names out, $150-170 for repair Rena: Coach- Customer is probably frustrated, was told no, hasn’t received help, become a little grumpy, vehicle coming into the shop is the priority before giving price, every phone call is opportunity Redo Chad: Customer- Will the car be ready that day? The car pulls to the left when driving, asks about drop off/night pick up Ethan: Service Advisor- Asks for customer’s name/phone number, “sorry this is happening,” “so happy you called,” asks if the car has been to shop, thanks the customer for giving him the opportunity, asks if the car has been worked on, what is make/model, explains difficulties with check engine light, mentions certified technician, asks what time/day would work, test drive with the customer Rena: Coach- Express empathy, don’t use acronyms, have great tone Role Play 3: Tune-up Ethan: Customer- Asks what parts will the shop be using? What different services? Chad: Service Advisor- Unenthusiastic, gives price, “stuff to dump in the tank,” didn't ask for name, “I can check it if you want” Rena: Coach- Secret shop local businesses, more common than not, you can’t flip a switch to be professional, you need business culture, training, mentoring Redo Ethan: Customer- Asks what a tune-up entails, asks costs Chad: Service Advisor- Gives name, asks name and phone number, asks how he found the shop, shows interest in-vehicle, explains details of service, build estimate, explains warranty, offers loaner car Rena: Coach- “My customer’s love it” go with the customer without arguing, ask about symptoms, don’t tell customers they don’t need something Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Aftermarket Radio Network Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop. Visit www.getbroadly.com/chat to learn more. Click to go to the Podcast on Remarkable Results Radio
  11. I paid 1.78% overall total in August, 36,275.42 in transactions, 648.61 in fees. Part of that is a 19 PCI non comp fee cause I am lazy, and part is a 15 monthly service fee. I was with a local company for years. They were bought by a larger company, which was then bought by an even larger company . The service turned to garbage, so I found another local guy who works at a local bank. I like having someone local whom I can text or call with any issues, and since you can see them face to face as often as you want, you are less likely to be lied to about rates then you are from some traveling salesman that has worked for a major processor for 5 days now. As to why my rate was so low? Over half the transactions were debit, even though no one ever entered a pin into my machine. The majority of the rest of the transactions were what I call cheap cards, under 2% base. My processor charges a flat .1, so if a card is 1.5, I pay 1.6. This is the best deal you can get pretty much. It really boils down to what kind of cards you end up getting after that. On a side note, It was a pretty bad august for me for CC transactions. We usually average 60k a month, had a lot of checks that month, and was down an employee, which really hurts.
  12. I switched to one of those providers that promises lower rates a couple years ago. Total cost was almost double for the first three months while I was fighting with them on the phone. Took 2 months to force them down to comparable and I check my total processing cost at least every other month. Usually around 2.2 to 2.4% They had hidden fees and instead of one transaction from my bank it's broke up into 3 every month. They tried to tell me that only one of those fees should be used to calculate my percentage and the other two were just service charges. Took me awhile to explain that I learned math before common core became a thing.
  13. I realize this is a pretty old thread, but was curious if there's any new information out there. With all due respect to tco, I'm not really interested in any solutions that have me pass the credit card fees onto my customers even if it does give them the choice to use debit and pay nothing. Just had someone come in here from a company called SpotOn that wants to pitch me on their service. They want me to gather some statements and they will compare costs for me at a follow up appointment next week. They say they charge 1.99% + 20 cents per transaction regardless of card type. Currently, I'm using my bank's (Chase) merchant services. (We also have our checking, Savings and Company Credit Cards through them as well) My reader (which does chips as well as NFC) is totally free, there's no long term contract and it allows me to accept all major cards including Discover and AMEX. The percentage I pay in fees each month of course varies depending on the mix between Debit and Credit and AMEX, Discover vs Visa/MC....but I typically pay between 2% and 2.3% each month total. I sat down and calculated the last 4 months. What I did pay, vs what would have paid with this new processor SpotOn...charging 1.99% + 20 cents per transaction. for June I paid 2.18% with Chase. I would have paid 2.38% with SpotOn. For July I paid 2.2% with Chase. I would have paid 2.21% with SpotOn. For August I paid 2.09% with Chase. I would have paid 2.27% with SpotOn. For September I paid 2.3% with Chase (had a lot more Discover and Amex than usual). I would have paid 2.14% with SpotOn. So only 1 out of the last 4 months would SpotOn have been cheaper for me. (And it was an unusual month because I rarely get that many AMEX and Discover) Figuring for the entire 4 month period (as opposed to breaking it down on a per month basis) I paid 2.21% with Chase and would have paid 2.22% with SpotOn. I don't think I'll be changing at this time. At least not to this vendor. However, in the process of digging into this, and looking through this thread and others in this forum I was curious if anyone else out there has a processor that is consistently getting them sub-2% rates overall on their monthly credit card fees (including AMEX and Discover)? Thanks in advance!
  14. Kevin Syed, Owner of Integrity 1st Automotive, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor’s degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he's not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting. Ramy Nazim, Director of Integrity 1st Automotive, graduated from the University of Toronto in 2014 with a HBSc. in Biology & Psychology. While he continues to have an affinity for academia and the life sciences; he found his technical prowess to be of vast usage in the working world. Post-graduation, he went on to work with a local software startup specializing in real estate marketing tools. The startup experience allowed Ramy to engage with virtually every facet and department of the business. Insofar as the automotive repair industry, Ramy works to leverage technological solutions to help increase operational efficiency, develop automations, create event-driven communication flows and more! When he's not working, Ramy enjoys traveling with his wife, cooking with the help of Youtube tutorials, and reading about science and history. Key Talking Points Put it in writing- a discussion on the importance of standard operating procedures, processes, training paradigms in order to scale the business to multi-locations. Put the system into place. Is it auditable? Having things written is one thing - but how are you tracking compliance? Every process should have a check and balance behind it- quality assurance on whether it is being done. Area Manager (or yourself as an owner) with a preset checklist or leverage technology (software management system). Prioritizing- If you are ambitious on growth, then you've likely got a laundry list of goals and tasks; some are working ON the business and some are working IN the business. Develop a methodology of prioritization- tie your task to a specific KIP, goal or ROI. Eliminates redundancy. Be open to change. Incentivized Extraordinary Performance- empower and develop your employees. Incentives that promote entrepreneurial thinking work the best. Profit-sharing- share part of profits with managers/lead technicians and share P & L. Being transparent. Keep your eyes on Customer Churn- We are in the people's business, one of the most important KPI's to focus on whether one shop or multi shops is to know how many customers are churning from your business annually. (SAS- software as a service). Track weekly/monthly/quarterly/annually- how much of car count is return vs net new customers. Touchpoints for every life cycle of a customer’s vehicle. Remarket and reengage with customers. Churn is inevitable but control it as much as possible. Automation- there are only so many hours in the day; with compartmentalized thinking and technology, you can get more out of each day by offloading redundant tasks to technology without one size fits all solutions. The Customer Experience- we know that it's all about the little things when it comes to curating a memorable experience. That being said, how do you make sure the little things are being followed when you're not there? Your model should work for ANYONE- If you build scalable models, then you can confidently scale to prospective franchisees and feel confident that your customers will Connect with the show: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com. Click to go to the Podcast on Remarkable Results Radio
  15. Earlier
  16. Key Talking Points Joe’s Garage- a real-world shop setup with eight service bays, provides a platform for exhibiting brands to demo their equipment. Includes Shop management software, Customer relationship management, Digital inspection software, Website designers, Digital signage and menu boards, Integrated and text-to-pay solutions Rick White, 180 Biz "Service Advisors - The Key to Business Success" Tuesday, November 2nd from 2 PM - 4:30 PM Eric Ziegler, EZ Diagnostic Solutions/EZ Tech Mentors & EZ Diagnostic Solutions. Working with Automotive Seminars and the Driveability Guys. Classes: Wednesday Scan Data Analysis 9:30- 12:00, Network Diag 2:30- 4:00 PM, Thurs VVT Fundamentals 9:30 – 12:00 and Misfire class from 2:30 - 4:00 PM. Bill Haas, Haas Performance Consulting, Advanced Financial Strategies for Peace of Mind, on Thursday 9:30 AM - 12:00 PM Rich Cregar, Automotive Training Authority (ATA), Selling and Servicing Hybrid and Battery Electric Vehicles AAPEXSHOW.COM Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio
  17. Years back, customers brought their cars in to us 3 to 4 times a year for an oil change. About every 3 to 4,000 miles. That simple service gave us the perfect opportunity to inspect their car and sell needed services and repairs. It also sustained healthy car counts. Today, we see more and more customers ignoring the shop's windshield lube sticker, and willing to wait for that "Oil Maintenance" light to come on. Many times that could be over 10,000 miles on a Honda civic! This, plus the fact that car makers have been preaching to consumers that their cars need little to no maintenance, is a major contributing factor in lower car counts. If shops are not taking a proactive approach and adopt a culture of total car care, shops will find it very difficult to stay profitable in the coming years. It's crucial today to educate your customers, promote preventive maintenance, perform detailed multipoint inspections on every car, and make sure you get paid what you are worth. What tips to you have to be more proactive and maintain healthy car counts and a healthy business?
  18. Business is slowly getting back to normal. (Wow, I actually called something normal!). While car counts are down, ARO is way up. One thing I have notices; many people have not gone back to the office for work and it seems that many will never work full time at an office again. How this affects business, only time will tell. Otherwise, no complaints.
  19. Exit Strategy-Step 2 Have Clean and Accurate Financial Statements The value of your business will be determined by your net profit, cash flow and a strong balance sheet. Having clean and accurate numbers will be more attractive to a potential buyer, especially if your business shows growth over time. While you may value your loyal customer list, and your tools and equipment, it's the profitability of your business that will be used to determine how much someone will pay for your business. As an added benefit, having clean and accurate financials will also help you through tough economic times, and if you ever need a bank loan. Get your books in order and work hard on your business to show a profit.
  20. Guest host, Fred Gestwicki, Jr. from Fix-It-With Fred in Canton, OH Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician. Fred will talk about price shoppers and we’ll see a tour of his shop. How to handle that call. Why do they ask for a price? How to convert them to customers Fred's previous episodes HERE Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio
  21. Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a shop management expert in the transportation industry, with over forty years’ experience in the automotive, trucking, heavy-equipment, marine, motor sports, and defense aerospace industries. He holds numerous ASE credentials, including two Master’s Certifications, and has experience working in every position from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored five books for the automotive industry and continues to write, consult, and speak professionally at major industry events throughout the U.S. and Canada. He has been a regular featured consultant/contributor to Ratchet+Wrench Magazine, Auto Inc., and Canadian Tire magazine with articles relating to topics such as technician compensation programs, understanding production capacity, and how to maintain passion for your automotive repair business, among others. ACGI continues to consult and mentor clients throughout North America. Listen to Scott's previous episodes HERE Key Talking Points “How to Make Money (& Stay Sane) in the Automotive Service Industry”- Chronicles “Bob” a fictitious character. Effective labor rate, marketing and advertising in 21st century. Charts and graphs included. Policies, procedures, job descriptions. What are your goals? Why are you in the industry? “What’s in it for me?” Are you willing to listen? Try new things? Change? Change triangle- the center is change, outside points are commitment, plan and action. “Why when how to” with financials “All business is, is a math problem”- understanding the numbers, understanding benchmark (labor gross profit margin, parts margin etc) Ego factor- what is your break-even point is? Do you rate how well your month went by how much money is in your checking account? Holding someone accountable- clear set goals and expectations CPA using Quickbooks- Quickbooks isn’t geared towards automotive Make sure you set your shop management software to your set gross profit matrix for parts and labor Production incentive for technicians and service advisors- it should be easy to calculate. Is it based on working 40 hours or meeting/beating time guide? Consider individual compensation plans. Find one that motivates your employees. Raising effective labor rate Automotiveconsultantsgroup.com Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio
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