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Showing content with the highest reputation since 06/26/2021 in all areas

  1. The right people performing consistently has certainly been a key to my ability to have a life, while owning my business. Some of that, I have to attribute to a healthy dose of good fortune, throughout my career, but especially early on(first 10 years). It was securing a single A tech (started as a C tech) and a service advisor , both with the right attitudes and right work ethic, and keeping them for 25 years plus, that has made the biggest difference for me. Others have come and gone, but having a core team through it all, made an immeasurable difference for me. This is especially noticeable
    1 point
  2. We have a dedicated parts vendor entrance with a shelf for deliveries and one for returns. All vendors have been put on notice that unless there is a purchase order on their delivery ticket, we don't pay for the part. Like jfuhrmad said above, it doesn't take long for them to catch on. You might want to meet with your reps for the vendors and let them know what you are doing. We find there is a lot of turnover in the stores and they have to be reminded every few months. We order 90% of our parts electronically through our point of sale software It is set up so that any part that is ordere
    1 point
  3. I looked at your website to see what's there...... but there's nothing to see.
    1 point
  4. I don’t think we deliver an expectation, we deliver the experience. The customer has the expectation. I would think their expectations would be: fix their car, at a fair price, a good warranty, with a good explanation of what was done, and kept up to date on the repair and it’s cost. A bonus would be a nice, friendly (maybe fun) interaction with the staff, whether service advisor, owner, manager or receptionist. Too many people “expect” or are afraid of being ripped off, probably more for first time customers. I can’t remember a customer EVER telling me their expectations. I’m not a
    1 point
  5. Newspaper circulation is dropping by the day and is next to nothing, bulk advertising mailers aren’t near as effective as they were years ago, radio time can be costly and can pigeon hole your advertising dollars with the type of clients you’re looking for, local television is only available in those off hours and I’m not sure how many new prospective customers I’ll find with broken cars at 3am, and internet advertising isn’t as local as you’d like, and at best is unpredictable. So what’s an affordable, useful, and productive way to advertise your small busin
    1 point


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