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  1. benzfxr

    benzfxr

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  2. alfredauto

    alfredauto

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  3. Transmission Repair

    Transmission Repair

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  4. Joe Marconi

    Joe Marconi

    Management


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Popular Content

Showing content with the highest reputation since 03/15/2021 in all areas

  1. I really don't see the need for a AI to handle my conversations. Customers service is about building a relationship with the client. I'm telling you no customer wants to talk to a machine. They want human interaction. Persoanally want to feel the customers voice and understand their needs. But you be you.....BTW DVI are also a waste.....customers want a verbal explanation. Yes we do share pictures. We have been texting with Riptide for 6 years. But texting has its own limitations. Customers still your to explain verbally the cost and reason for the repair....all these other systems
    2 points
  2. we tried for a while but found it lacked the ability to truly decipher the mortoris question when very specific - you could set up you price matrix and then a price can be given without ever discussing value - we had many price inquiries and had a hard time converting them if you searched for a specific service, OTIS could not answer correctly (walnut blast for example) - Open bay business model is still price driven, OTIS can give the customer a price on a job and just keep on hopping from site to site until they find the bottom. I found it difficult to manage customer communicati
    2 points
  3. First, we are a transmission repair facility and nothing else. No GR. What's your definition of your customers saying your prices are too high? Is it when they say "No" when trying to sell a job or, when they vocal with you and tell you straight up? I'll assume it's the latter. I choose to ignore price complaints because they are simply irrelevant for the most part. Transmission prices are all over the map. -HOWEVER- I worked hard to keep tabs on my costs. Everything is changing, and at a faster rate. Every single time I calculate our costs, it has gone up. Never fails
    2 points
  4. In case anyone has been under a rock home prices rose 20% in the last year. Food prices almost doubled. Parts prices went up a lot. Gas is 89% more. Half the shops in my area closed for good. So I raised my prices. No more $19.99 oil change. Nobody really complains about the labor rate but they do vocalize about their 8 quart silverado synthetic oil change.
    2 points
  5. I received an email today from a Consumer stating "Your price is too high, so hell with you sir!" in response a marketing email inviting him back for his next service. My initial reaction was uh-oh, quickly followed by "Why am I not hearing more pricing complaints?". This is quite interesting as we were in a discussion last week, talking about our prices being too low. We are priced competitively in the market, but with a higher service level, likely, we should be able to earn more with a higher pricing. I remember reading somewhere that if you don't have enough complaints of your p
    1 point
  6. I am not going to pile on, but I came from outside the industry and I have always believed that if 10-15% of your clients don't walk because "your price is too high" then you aren't priced high enough. We provide excellent service, and we don't have ANY technicians on staff who have less than 5 years experience in the automotive world. I HATE giving a quote prior to looking at a vehicle, and it's because every car is different. Are you recently relocated from NJ with your 5 year old chevy equinox? It's a rotbox, and I have the spend 3x the labor time to get your rusty crap apart? That sho
    1 point
  7. Got your attention? Please read on... In case you were hibernating the last year and half, you had to notice all the increases around you. From food, gas, utilities, taxes, insurance, etc., etc., etc. Not to mention all the training and tool investment we must make from now on, to remain in the business. I have been preaching this for decades: As an industry we don't charge enough, especially when it comes to labor. While there are ways to increase labor dollars, for example: becoming more productive, making sure that we charge for complex testing and driveability; Base labor r
    1 point
  8. Hey Joe! I agree all the way! But I’d add one thing. Treating one’s self properly and maintaining the best of health to make all of these things possible!
    1 point
  9. we use it at our 3 shops. it helps facilitate simple appointment requests, captures emails for future marketing and contact purposes, and gives basic menu price quotes that would otherwise tie up my guys on the phone. it also works 24/7. great reporting and metrics, so you can always ensure you are getting value out of the program. we also link our tires through otis, so customers can shop from home. i think it brings a certain legitimacy to our business and takes care of some basic customer inquiries for us. it's certainly worth a demo to see if it's right for your team. chat bots are
    1 point
  10. Hi Joe, I've been using Otis from Openbay from the very beginning when it was first launched. Long story short I can't see going to market without it. Excellent product, excellent service and support and maybe most importantly they are continuously evolving their product. Feel free to call me if you would like to discuss further. Bob Lane 617-293-5221 VP Operations/GM Direct Tire & Auto Service
    1 point
  11. Don't underestimate the differences between coastal California and very small town rural norther Michigan. The attached report may hurt more than help your understanding of what is possible in your market. It is a 2020 sale s by category report for our two fast lube lanes, which are attached to our 8 service bays. Some of what you listed would be performed in our service bays and not listed in the attached report. I would suggest you join the AOCA, and tap them for all their member resources. If you could find an AOCA member outside of your market(put somewhere in coastal Ca.), that woul
    1 point
  12. Last October the doctors found a large infection and abscess in my large intestine that perforated into my abdomen. I required emergency surgery to remove the abscess; removing about six inches of my large intestine. That was step one: This past January, I needed an additional surgery to remove another 4 inches, and repair other areas of my intestines. Thankfully, I am fine, with no lasting issues. It will take about a year to fully recover, but all is well. I am telling you this for one reason: What if something were to happen to you? Will your shop survive? What about your family?
    1 point
  13. I had thought about giving Repair Pal a try and am glad it was brought up. As it is now with the majority of customers nowadays using YouTube as their Tech School. Most want to bring in their own parts and try to tell me the procedure and time it will (not should) take. Since starting in 1974, my best means of advertising has been HAPPY/APPRECIATIVE Customers who will spread the word of the GREAT WORK they received. Still in BUSINESS...
    1 point
  14. Snap On is my go to. If there is a PID or command missing I grab the Autel. Between the two I have very few gaps. I like the Snap On way better than any other tool I've used and I don't like the Autel very much but it is necessary sometimes.
    1 point
  15. Joe you are absolutely correct. A similar though is the BNI saying that "culture beats strategy every time" and culture is determined by people.
    1 point


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