Jump to content

Joe Marconi

  • Content count

  • Joined

  • Last visited

  • Days Won


Joe Marconi last won the day on March 9

Joe Marconi had the most liked content!

Community Reputation

804 Excellent

About Joe Marconi

  • Rank
    ASO Staff Member
  • Birthday 03/15/1955

Business Information

  • Business Address
    44 Route 118, Baldwin Place, New York, 10505
  • Automotive Franchise
  • Website
  • Logo
  • Banner Program

Recent Profile Visitors

35,519 profile views
  1. I recently made a call to my Internet provider to discuss and issue I was having. After multiple attempts at trying to explain my problem, the customer service rep on the other end of the phone had no clue how to solve my problem. She was nice, extremely polite, and had the voice of an angel. She was well-trained, but not in the art of problem solving. Great customer service is not about being nice to people, it’s all about understanding the customer’s needs and coming up with solutions to their problems. Train your service personnel in the art of proper etiquette, but also in the art of problem solving. Empower your people to also make decisions. Set limits, but give them the authority to solve issues without every problem reaching your desk.
  2. Wow, so true! I never thought about it, but you are right! Too funny!
  3. So true. I can say from first hand experience that I was a tech that owned a job, not a business. It took me years to figure it out, but when I did, my world changed. Having a background as a tech is not a bad thing, but it does properly prepare you for the world of business.

    Thank you Dan! The very best to you nd your family!
  5. At this very special time of the year, I would like to wish all the very best life has to offer. My gift from all of you are the amazing posts and contributions each of you have made to help each other and help the industry. It makes me proud to be among such an elite group of shop owners! Thank you all! Merry Christmas! Happy Holidays! Joe Marconi
  6. An amazing Gonzo Classic! Thank you and Merry Christmas
  7. National Pearl Harbor Remembrance Day, also referred to as Pearl Harbor Remembrance Day or Pearl Harbor Day, is observed annually in the United States on December 7, to remember and honor the 2,403 citizens of the United States who were killed in the Japanese surprise attack on Pearl Harbor in Hawaii on December 7, 1941. Let us never forget!
  8. Always enjoy that article. Thank you for posting it!
  9. Each year at this time I advise shop owners to set aside time to look back at the current year and start planning for the year ahead. The more due diligence you perform, the more successful you will be. Below is a short list of things you need to do. Remember, the time you spend now, will pay off next year. Review all your numbers, year to date - Did you hit your goals? Arrange a meeting with your accountant and review your projected sales and determine any tax implications Speak to your accountant about investing in any end-of-year equipment purchases or any other large purchases in order to save on taxes. Please do not listen to your tool truck guy or equipment reps. Sometimes having cash reserve is much more important that reducing taxes Have a meeting with your key employees; determine what you will need in the coming year and begin to create a budget Set your new goals for 2018 and beyond, both personal and business Create a Wish List, those things your would like to accomplish, both in business and personal - This will help keep you focused Consider needed future training for all employees Review all insurances: Life insurance, liability, etc. Perform a facility inspection: Identify any needed work, upgrades, OSHA concerns, etc Create an emergency crisis plan in case something happens to you or a key employee; and make sure your loved ones and family have a copy of the plan
  10. Let us always remember and honor those that served in the military to protect the greatest nation on Earth - The United States of America Veterans Day is an official United States public holiday, observed annually on November 11, that honors military veterans; that is, persons who served in the United States Armed Forces. It coincides with other holidays, including Armistice Day and Remembrance Day, celebrated in other countries that mark the anniversary of the end of World War I; major hostilities of World War I were formally ended at the 11th hour of the 11th day of the 11th month of 1918, when the Armistice with Germany went into effect. The United States previously observed Armistice Day. The U.S. holiday was renamed Veterans Day in 1954.
  11. There has been a lot of controversy recently with flat rate pay plans. Below is a link to an article about a technician's strike that was held in Chicago. Although the strike and issues in the article centered around dealerships, the article brought up good points about flat rate pay, and the low hourly pay many techs receive. It points to reasons why many techs are unhappy, leaving the industry and why we have issues attracting quality people to our industry. I don't want to start a firestorm, and there are many forms of flat rate pay...but, is it time to rethink flat rate pay plans? And also, we really need to compensate our employees at a standard that is in line with the training, the tools that are required and skills needed these days. I think it is worth your while to read the article and start a conversation on this topic. http://www.autonews.com/article/20171023/RETAIL05/171029996/
  12. Hi Y'all...from the Volunteer State!

    First of welcome and the best of luck to you and your husband! ASO is a great resource for you, so please spend time going through all the amazing information from all the amazing members we have. And of course, don't be a stranger and post questions and comments. We all learn from each other.

    We have and it's powerful. We have done women's clinics, teen clinics and general seminars for customers, and we will do them again. It's a great way to have customers see you in a different way. It builds trust and relationships. Just don't sell, and not too technical. Give the tips on how to save money, preventive maintenance, and the importance routine maintenance. Don't make the event long, perhaps an hour or so. And have coffee, water and small snacks available.
  14. While it's true that we are in a shortage of techs, it's also true that all the trades are having a hard time finding good people. It's a hard question to answer. I think you are right with your comment about decades of pushing people to college. Even today, it's blasted on the media and by politicians that getting an education is a must for all. But "education" is defined by a career other than a trade. We have it backwards. One other thing I want to point out. When I started my business in 1980 there were a lot of people that called themselves mechanics. And you could put these people to work doing mechanical work that they learned working with their father or uncle growing up. Complicated diagnostic work did not exist. And the boss, the shop owner, back then, checked the car out, did the diag and then dispatched the work to the mechanic. A lot simpler process. Today, we look for a seasoned pro with diagnostic skills. Plus cars are light-years ahead of what they were back then. It's always been about attracting the best people to our industry. We still have a long way to go as an industry and a nation to make the trades attractive to young people and increase the profits for the shops so they can pay people really good wages.
  15. Don’t be judged by the smudge!

    The fact that she came back, is actually a good thing. It gives us a chance to know how we dropped the ball. The worst scenario is when the customer is upset, and does not return, and we never know what happened. That's unless they post a negative review.