Podcasts, Webinars & Live Streams
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By Joe Marconi · Posted
Ha! I can relate! I was always been a firm believer in being in the trenches with my staff. I did my best to balance life, family, and business. Very hard at times. As I got older, it became more and more important to put more emphasis on the things money cannot buy. -
By Joe Marconi · Posted
As we continue to move forward it will also be our people skills that will be our best strategy in business and in life too. Great conversation! -
I couldn't agree more. As a believe in we get what we give, I've seen people who lost everything yet spent all their time serving customers to the best of their ability and now that things are sort of at pre pandemic levels again (besides gas, baby formula and mustard seeds, of course) no one forgot his kindness and his business has quadrupled in revenue since pre-pandemic levels. Such a come back that he deserves way more than his competition who only looked out for themselves. -
In the shop at least, because I'm there almost every day (by proud choice) I like to expect the next customer to call or come in while cleaning my tools and equipment. That way when the next customer miraculously comes in they're impressed by how clean everything is. Otherwise, I'm searching for forums like this lol.
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By carmcapriotto · Posted
Craig Popp, First Tire & Automotive, 4 locations, Sugar Land and Katy, TX Key Talking Points Surround yourself with people that have experience Do something that you know, and do it very well and you'll be successful Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference. You can't do it all, you got to depend on your people, you got to empower them. Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer. Do not hire the first person automatically. Don't fill a void, talk to them, get to know them, and spend some time before you hire that person. Set the expectations, set deadlines, and train them to be what you expect them to be. Sometimes doing the right things is hard, but still the right thing “You’re only as good as your weakest link” Keeping a training resume Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio
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