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Automotive Repair Shop Management

Forums

  1. Marketing, Advertising, & Promoting

    Automotive Repair Shop marketing, advertising, and promoting your business. Includes print, digital, email, and social network marketing.

    2,195
    posts
  2. Customer Experience & Reviews

    How was your customer's experience? Customer online reviews including good and bad, consumer complaints, and general customer service discussion. 

    1,949
    posts
  3. Running The Shop

    Managing your shop includes making sure its operating well. This can also include the building, equipment, facilities, vehicles, maintaining your bays and overall shop operations.

    231
    posts
  4. Workflow, Procedures, Shop Forms

    Automotive repair shop workflow management, procedure, productivity, quality control, systems & shop forms you use. To generate profitable sales and consistent quality customer service, you need to be in control and have in place specific systems and procedures.

    681
    posts
  5. Dealing With Competition

    Knowing who your competitors are and working through competition in your market. Get help with building a strong competitive strategy.

    192
    posts
  6. Pricing, Discounts, Labor Rate

    Parts matrix, shop labor rate, add-ons, and maintaining the correct pricing strategy to ensure your shop is profitable. Discounts, coupons, and specials.

    644
    posts
  7. Invoices & Estimates

    Writing up estimates and converting estimates to invoices. General customer invoicing discussions. 

    475
    posts
  8. Accounting, Profitability, & Payroll

    A sale must bring profit, if it doesn’t It’s a loss. Accounting is a major part of any business. Are you in control of your accounting and profitability? Are you controlling your payroll to be profitable?

    982
    posts
  9. Credit Cards, Payments, Financing

    Credit cards accepted, merchant accounts, customer financing and receiving payments towards work performed.

    170
    posts
  10. Expense Management, Rent, Taxes

    Shop expense management expenses. Includes most general expenses, rent, mortgage, taxes, and other expenditures that do not have a dedicated forum. 

    47
    posts
  11. Human Resources, Employees

    Automotive repair shop topics on human resource, payroll, employee hiring and terminations,  team building, healthcare and training. State Laws are all different, please check your state laws for specific guidelines.

    1,519
    posts
  12. Education & Training

    Education and Training your technicians, service writers, and other employees is an important part of making sure your staff is well equipped to service today's customers. Technical, sales, business and general shop automotive education topics.

    163
    posts
  13. Shop Insurance, Certifications, Laws, Legal

    Discussions about shop insurance, certifications, state and federal laws, regulations, and general regulatory and legal issues.

    155
    posts
  14. Management Software, Web Sites & Internet

    Discussions about automotive shop management systems, software, websites, the internet, online purchasing, how-to, etc.

    1,514
    posts


  • Upcoming Events

  • Latest Posts

    • Here’s a marketing idea I wanted to share with everyone. Auto shop owners and marketers are focused on targeting the local residential community. But what about all of the businesses that employ people who work in the area but don’t live in the area? These employees are all great prospects for auto repair services. The challenge is effectively targeting and reaching them.    One idea is to  create a flyer that doubles as a break room poster. The poster should have a use case explicitly telling the business owner what you want them to do with your poster. Let them know they simply need to hang it in their break room to share the savings with their colleagues and employees. We recommend clipless coupons or specials, which increase the lifespan of the poster and keep it intact for longer than it would if employees were tearing coupons off. Employees will simply take a picture of the coupon they want to use and show it to you upon redemption. Tear-off coupons destroy posters and ultimately result in them being thrown away as soon as the coupons, offers, or specials are torn off.  Using break room posters requires some legwork on the part of shop owners, since you’ll need to visit the businesses you want to target. However, the actual cost of the printed flyers is minimal. Let’s say you want to print 100 of them. At around $1 per piece, your total investment is $100 (give or take) depending on who does your printing. There really is no downside to giving break room posters a shot. Put a call tracking number on your poster to keep track of anyone who comes in to redeem your coupons to track ROI. There are plenty of companies that can print cheap flyers, so call around. Attached is an example of a popular layout that Mail Shark has been supplying shops with.     Josh Davis Executive Vice President of Sales Direct: 484-948-1611 www.TheMailShark.com/Auto Example BreakRoom Poster.pdf
    • Memorial Day is a time for barbecues and parties. However, it’s also the day in which we remember and honor those who have died while serving in the United States Armed Forces. Please take time this weekend to reflect and honor those that sacrificed their lives for this great country!   
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    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 


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