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Automotive Repair Shop Management

Forums

  1. Marketing, Advertising, & Promoting

    Automotive Repair Shop marketing, advertising, and promoting your business. Includes print, digital, email, and social network marketing.

    2.3k
    posts
  2. Customer Experience & Reviews

    How was your customer's experience? Customer online reviews including good and bad, consumer complaints, and general customer service discussion. 

    2k
    posts
  3. Running The Shop

    Managing your shop includes making sure its operating well. This can also include the building, equipment, facilities, vehicles, maintaining your bays and overall shop operations.

    306
    posts
  4. Workflow, Procedures, Shop Forms

    Automotive repair shop workflow management, procedure, productivity, quality control, systems & shop forms you use. To generate profitable sales and consistent quality customer service, you need to be in control and have in place specific systems and procedures.

    726
    posts
  5. Dealing With Competition

    Knowing who your competitors are and working through competition in your market. Get help with building a strong competitive strategy.

    230
    posts
  6. Pricing, Discounts, Labor Rate

    Parts matrix, shop labor rate, add-ons, and maintaining the correct pricing strategy to ensure your shop is profitable. Discounts, coupons, and specials.

    852
    posts
  7. Invoices & Estimates

    Writing up estimates and converting estimates to invoices. General customer invoicing discussions. 

    475
    posts
  8. Accounting, Profitability, & Payroll

    A sale must bring profit, if it doesn’t It’s a loss. Accounting is a major part of any business. Are you in control of your accounting and profitability? Are you controlling your payroll to be profitable?

    1k
    posts
  9. Credit Cards, Payments, Financing

    Credit cards accepted, merchant accounts, customer financing and receiving payments towards work performed.

    211
    posts
  10. Expense Management, Rent, Taxes

    Shop expense management expenses. Includes most general expenses, rent, mortgage, taxes, and other expenditures that do not have a dedicated forum. 

    72
    posts
  11. Human Resources, Employees

    Automotive repair shop topics on human resource, payroll, employee hiring and terminations,  team building, healthcare and training. State Laws are all different, please check your state laws for specific guidelines.

    1.6k
    posts
  12. Education & Training

    Education and Training your technicians, service writers, and other employees is an important part of making sure your staff is well equipped to service today's customers. Technical, sales, business and general shop automotive education topics.

    199
    posts
  13. Shop Insurance, Certifications, Laws, Legal

    Discussions about shop insurance, certifications, state and federal laws, regulations, and general regulatory and legal issues.

    161
    posts
  14. Management Software, Web Sites & Internet

    Discussions about automotive shop management systems, software, websites, the internet, online purchasing, how-to, etc.

    1.6k
    posts


  • Upcoming Events

  • Latest Posts

    • Don't get complacent!  1st of all we are having a great best year, with that said, things change.  Our employees have all been here from 6 years to 20 years.  Well, One of our Technicians is leaving for another shop with a salary of $100,000.00  He would be making this or almost this by flat rate of $41.  He is fast, but has to pick up kids at different times, etc, life.  We left the door open for him coming back.  The shop he is going to does about 1/2 of our total sales.  They have 2  Service writers.  This doesn't compute to me.  Oh, it is a partnership with a silent partner.   Now my question.  What are you paying flat or salary or combo for top diag tech ASE cert with electric and hybrid.  What are your benefits.  Ours are matching 401K, bonus shared by all employees, gloves, insurance (50%) espresso, vacation, Aflac    Our lube techs with B qualifications 20-25 hourly plus 5% commission and master tech 38-41 flat with a possible 500 bonus each employee  with 1/2 on pay check and 1/2 to 401k.  SW makes 8% of all sales.    
    • Don't get complacent!  1st of all we are having a great best year, with that said, things change.  Our employees have all been here from 6 years to 20 years.  Well, One of our Technicians is leaving for another shop with a salary of $100,000.00  He would be making this or almost this by flat rate of $41.  He is fast, but has to pick up kids at different times, etc, life.  We left the door open for him coming back.  The shop he is going to does about 1/2 of our total sales.  They have 2  Service writers.  This doesn't compute to me.  Oh, it is a partnership with a silent partner.   Now my question.  What are you paying flat or salary or combo for top diag tech ASE cert with electric and hybrid.  What are your benefits.  Ours are matching 401K, bonus shared by all employees, gloves, insurance (50%) espresso, vacation, Aflac    Our lube techs with B qualifications 20-25 hourly plus 5% commission and master tech 38-41 flat with a possible 500 bonus each employee  with 1/2 on pay check and 1/2 to 401k.  SW makes 8% of all sales.    
    • My belief is keep doing what works and look for new ways to wow your customers.  It works.  Track all marketing.  This is our best year ever.  I believe, when new cars become available, we will see a change again.  As a small business, we can be ready to adjust and adjust to what ever is thrown at us.    
    • Ha! I can relate! I was always been a firm believer in being in the trenches with my staff. I did my best to balance life, family, and business. Very hard at times. As I got older, it became more and more important to put more emphasis on the things money cannot buy. 
    • As we continue to move forward it will also be our people skills that will be our best strategy in business and in life too.  Great conversation! 
    • I couldn't agree more. As a believe in we get what we give, I've seen people who lost everything yet spent all their time serving customers to the best of their ability and now that things are sort of at pre pandemic levels again (besides gas, baby formula and mustard seeds, of course) no one forgot his kindness and his business has quadrupled in revenue since pre-pandemic levels. Such a come back that he deserves way more than his competition who only looked out for themselves. 
    • In the shop at least, because I'm there almost every day (by proud choice) I like to expect the next customer to call or come in while cleaning my tools and equipment. That way when the next customer miraculously comes in they're impressed by how clean everything is. Otherwise, I'm searching for forums like this lol.
    • Craig Popp, First Tire & Automotive, 4 locations, Sugar Land and Katy, TX Key Talking Points Surround yourself with people that have experience  Do something that you know, and do it very well and you'll be successful  Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference.  You can't do it all, you got to depend on your people, you got to empower them.  Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer.  Do not hire the first person automatically. Don't fill a void, talk to them, get to know them, and spend some time before you hire that person. Set the expectations, set deadlines, and train them to be what you expect them to be. Sometimes doing the right things is hard, but still the right thing “You’re only as good as your weakest link”  Keeping a training resume   Connect with the Podcast: Aftermarket Radio Network   Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com     Click to go to the Podcast on Remarkable Results Radio

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