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Pricing & Estimates


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I'd like other shops opinion on how they handle pricing. Do you guys display your most common prices in the waiting room? We currently make estimates valid for 30 days, what are your thoughts? Do you give a discount if a customer sets up an appointment that way you know you have a job for the days work?

 

 

Thanks

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Good point Joe. I've got some customers "hooked" on dirt cheap oil changes as the result of a promotion we ran. I thought it would be a good way to get new customers in the door and have a chance to look there vehicle over. The bad thing is they would come in and it would be hard to sell them on something as basic as a much needed air filter, belt or even a tire rotation. Then it gets worse. Next time they show up expecting to get that same rock bottom price on an oil change and then act like you're committing highway robbery when they get the standard price. Meanwhile the customers car is falling apart at the seams, you haven't seen them since the last discount oil change, none of the recommended repairs have been done and the oil is about ten billions miles overdue. I mean I try to help these people but when they can't even scrape ten bucks together when I offer a rotation and balance what do you do? How do you offer value to someone who can't even afford to pay attention?

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  • Have you checked out Joe's Latest Blog?

         4 comments
      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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