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Gary A

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Gary A last won the day on October 19 2014

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About Gary A

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    Experienced Poster

Business Information

  • Business Name
    Little Falls Auto Service
  • Business Address
    119 Paterson Avenue, Little Falls, New Jersey, 07424
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
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  1. Gary A

    Gary A

  2. It all makes sense. The average small 1-3 bay shop can't keep up with all the changes without a significant investment in equipment and highly skilled and qualified technicians. Therefore they pack it in. If you can specialize and keep the bays full and become a guru in a certain area you will be more efficient and do well. If you have a good marketing plan and offer convenience (open 7 days and late nights), have lower paid technicians, then you can do all the gravy work. (The chains) If your the dealer your specializing, have marketing power and a good system. If us small g
  3. Hello Car ER I was just wondering how Lighthouse 360 is working for you?
  4. Happy to hear that someone actually charges an amount that should be charged for an oil change. I bet if I raised my oil change prices my good customers wouldn't even flinch. It's the ones that use the oil change price as a gauge on whether to use your facility or not that really make me wonder. Sent from my iPhone using Tapatalk
  5. I am in agreement with Alfredauto as well - Carfax takes and does not give back. Anyone who is using Bolt on Technology's mobile manager be aware that they were use Carfax for the vin decoding with the Vin scanner. I had a few instances where my customers history was showing up on Carfax reports and was furious because I did not know about this nor was I ever given the opportunity to opt out like I was when Mitchell first introduced this. On the bright side Bolt on Technology just released an update where you can opt out of the Carfax VIN scanning feature. Sent from my iPhone using Tapa
  6. It must be the Chinese metal that the brake pads are made of. I've seen this happen a couple times this past year and I've never seen that before in my life Sent from my iPhone using Tapatalk
  7. To sum it all up: TAKE CARE OF YOUR "A" CUSTOMERS! Use common sense and be Likeable. People do business with people they like. If you have 1 or 2 bays it will be tough to service waiters. If you have 4 and up have a dedicated lube tech and a system in place to do proper multi-point inspections where you can set up recommended repairs for a future appointment with the parts already there and ready to go. Build relationships with your best customers and don't waste time on the ones who take up your time and will never spend money. There is no blanket statement to be made on any subject that
  8. Cool! Sent from my iPhone using Tapatalk
  9. Here's a real success story about a friend of mine from high school who was in the woodshop class next to me as I was in the automotive class. http://www.nj.com/inside-jersey/index.ssf/2014/03/nj_master_craftsman_hews_to_tradition_of_carving_custom_furniture_by_hand.html Sent from my iPhone using Tapatalk
  10. I think it boils down to who the people are working for you. I don't have a problem with the radio on just keep it positive, not too loud and if there is such a thing a station all can listen to. Sent from my iPhone using Tapatalk
  11. My feeling is that we need to become experts at identifying these types of people and steering away in a professional manner. We need to focus on growing our customer base with customers that will pay us for a premium service and leave us good reviews because they appreciate quality service and parts. Educate them of the differences in the quality. People that are always going for the cheaper repair in most cases are not our ideal customer. I know this is very basic common sense but is seems that you are frustrated not necessarily with the repair but the person who you may never be able to ple
  12. Use OE and you wont have these problems. Worldpac has Aisin which is OE aftermarket Sent from my iPhone using Tapatalk
  13. http://www.meatraining.com/ http://lms.motoskill.motoshop.com/login/index.php
  14. Great story! Sent from my iPhone using Tapatalk
  15. I've never heard about this before. Sounds like a good idea. How did you go about getting the average of every part sold? Sent from my iPhone using Tapatalk

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