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5 Star Auto Spa

Charges For Customers with Multiple Items Being Diagnosed

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When you have a customer that comes in to have multiple items diagnosed on their vehicle, do you charge each diagnostic item as a separate charge or do you lump them together into one charge? Example - Customer comes in with ABS Light, Check Engine Light, and Inoperative Gas Gauge. Customer wants all three items diagnosed. We typically charge $80 for computer diagnostic and would charge $80 for Fuel Gauge Diagnostic. The total charge would then be $80 * 3 = $240 for diagnostic of all 3 issues. This seems high but I wasn't sure if other shops charge in this manner or just group them together and charge a discounted diagnostic because there are multiple items that are being diagnosed - maybe a $160 charge?

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