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5 Star Auto Spa

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5 Star Auto Spa last won the day on November 27 2016

5 Star Auto Spa had the most liked content!

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About 5 Star Auto Spa

  • Rank
    Advanced Member

Business Information

  • Business Address
    123 S, Alexandria, Alabama, 22111
  • Automotive Franchise
    None
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  • Certifications
    ASE Master Tech
    ASA
  1. I think it really depends on which company has full integration with the shop management software you are using. If the digital inspection does not have full integration with the shop management software, you will lose out on a lot of functionality.
  2. We use Mitchel SMS. We switched over from All Data Manage. So far so good for us, crossing our fingers we don't have some of the bad luck that others have stated above.....
  3. Cheap Chinese Equipment

    Don't do it. We made that mistake when we first opened and it is extremely hard to source replacement parts when you need them.
  4. Mobil Manager Pro

    Bolt On does not integrate well with All Data Manage. We had All Data Manage as our SMS when we initially started with Bolt On and a lot of the funcitionality was missing that was available for Mitchell ManagerSE. We ended up switching our SMS software to Mitchel ManagerSE and it works much better. mspec, why did you choose to go with Autoserve1 intead of staying with Bolt On?
  5. Labor rate

    $99.95 here in Virginia
  6. Do you charge or not charge in this scenario?

    Thanks for the reply Harry. In that scenario you just mentioned, what do you charge the customer to "check it out"? Is that service complimentary? Do you charge for "checking it out" if the customer declines the service once you have told him what he/she needs to fix the issue?
  7. Do you charge or not charge in this scenario?

    Thanks for the replies Joe and Harry. To answer Joe's questions: The vehicle was a new vehicle with low mileage. The customer suspected that it might be covered under warranty and wanted to take it to the dealer to verify. It was a first time customer who had no previous work history with our shop. The job was sold with the assumption that it was the bulb but upon further investigation by the technician, the socket had been damaged due to rain intrusion. We charged for the bulb service labor but did not charge for the part/bulb itself as this would not have resolved the customer's issue. To Harry: How do you typically sell/price a light that has gone out on a vehicle from an oil change/state inspection? Typically customers want a price before committing to a service and the price could vary based off of all of the different reasons why a light could be out. We typically sell with the assumption that the bulb itself has gone out unless we can see obvious damage.
  8. Your technician performs an oil change or state inspection and finds a side marker light bulb out. The CSA gets approval from the customer to replace the bulb. The technician performs the labor to gain access to the bulb. The technician finds that water intrusion has caused damage to the socket. The CSA notifies the customer but the customer declines the service. Do still charge for the labor portion of the originally approved bulb service as this was already performed but the bulb was not replaced? Do you not charge anything at all because the issue was not resolved?
  9. Interested to see what brands of conventional / semi synthetic / full synthetic oil shops are selling to customers? Do you think the average customer cares or has a preference for brand? Do you think as long as it meets the vehicle specifications the customer doesn't really care what brand of motor oil is being put in their vehicle? We are currently using Mobil products and they are so much more expensive than other products such as Cam 2. Thoughts?
  10. multi-point check list someone could share?

    It doesn't allow me to download any of the forms? Do we need special access to download the forms?
  11. How Do You Handle Down Time w/ Your Technicians?

    Do your technicians ever NOT get to 40 hours? If so, do you provide a minimum?
  12. Best advertising methods

    We were planning on running a campaign through Google Adwords. Has anyone done this before? Good/Bad?
  13. Pay plan help

    For your mix, is this correct: Base Salary = $800 + Production Bonus - How is this calculated? Is it based on if the technician turns a certain number of hours or is it based on efficiency on the hours that the turned? Do you add the base salary with the production bonus?
  14. How Do You Handle Down Time w/ Your Technicians?

    When you say you give your technicians a base salary along with a set dollar amount per flag hour, does that mean if the base is $700 and the set dollar amount per flag hour is $20, if they turn 30 hours in a week they will receive $700 + $20 * 30 or do they receive whichever one is higher?
  15. Pay plan help

    Do you ever have any issues with keeping technicians busy when there are no cars to work on? What do you have them do and how do you keep track of what has been done? We currently pay hourly as well and it sometimes it seems difficult to get technicians who are used to flat rate to understand that expectations are different when you are paid hourly......


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