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xrac last won the day on May 13

xrac had the most liked content!

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924 Excellent

About xrac

  • Rank
    Advising Member
  • Birthday 12/20/1952

Business Information

  • Business Address
    900 N. Burkhardt Road, Evansville, Indiana, 47715
  • Automotive Franchise
  • Website
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20,253 profile views
  1. I just helped your review score. I find most of my 1 stars are totally undeserved and come from scumbags and people who want something for nothing.
  2. Tire prices

    Michelin is a big brand at Sams and Costco.
  3. Tire prices

    Losing a sale to the big box store is not as bad as losing a sale to the tire store up the street. The big box store won't tell them they need brakes or that they have a bad ball joint and they can't do an alignment. The big box store can't even replace a broken wheel stud. Those places are only for a certain type of customer and as a general rule I do not think that customer does the best job of keeping up with vehicle maintenance.
  4. Let me share a great story. The year was 1820 and Peter Richley was a grateful man. He had survived one of the strangest and most harrowing events known to mankind. The ship which he had been traveling on sank. He was rescued. By some strange twist of circumstance, however, this ship sank. He was rescued again. But, this third ship sank likewise. He was rescued for a third time. Yet, his fourth ship of passage soon sank. And unbelievably, he was rescued for a fourth time, but this fifth ship sank as well. It would have been laughable had it not been so serious. On the high seas, however, he floated with the serene confidence that somehow God did not want him to die. And sure enough, as if on cue, another ship came by and answered his call for help. This ocean liner, The City of Leeds, was named after it’s British city of orgin. It was bound from England to Australia and traveled the same sea lane as Peter Richley’s downed ships. The crew of The City of Leeds hoisted Peter aboard. Dry clothing was provided to Peter. The ship’s doctor gave him a cursory exam, pronounced him fit, and then asked an unusual favor. “There’s a lady on board who booked passage to Australia,” the doctor explained. “She’s looking for her son who disappeared years ago. She’s dying and she’s asking to see her son. She knows everybody on board and since you’re the only newcomer, would you pretend to be her son?” Peter agreed. After all, his life had now been saved for the fifth time. He followed the doctor below deck and entered into a cabin. There on a small bed lay a frail woman with silvered-hair. She was obviously suffering from a very high fever. Deliriously, she was crying out. “Please God. Let me see my son before I die. I must see my son!” The ship’s doctor gently pushed the young man toward the bed. Soon, however, Peter Richley began sobbing. For lying there on that bed was the reason that he couldn’t seem to die. Here was the lifeline that had kept him from drowning five times. For lying on that bed was none other than Sarah Richley—who had prayed for ten years to reconciled to her son, Peter. The ship’s doctor stood in amazement as the young man fell down by the bed and embraced the sick woman. “I’m here mom! I’m here. It’s me!” Within days the fever had subsided and his mother awakened to find an answered prayer seated on the edge of her bed. (This story was told by western writer Louis L’Amour in an interview he gave. This story bears out the saying, “truth is stranger than fiction.” In researching the Louis L’Amour website there were additional references that bear out this story to be a true story.)
  5. BBB

    Being BBB accredited only means you paid them money. BBB is one of the biggest rackets around. WE have a A+ BBB rating which only means that if they get a complaint on us we will respond. Never have I been a member or will I ever be one. Notice they don't give anybody a bad rating unless the business is bankrupt or there has been government legal action against them. Save your money.
  6. Tire prices

    Sometimes but not very often. There are always a few items that are mark downs or loss leaders. Most of the tires I sell are very competitively priced. Some of them will beat the socks off of what the others are offering. A lot of the low prices shown on their website is stuff that are a week or more out on delivery. Most of what I sell is available same day or next day. If you have this situation on most of what you sell you do not have good wholesale pricing. Who are your wholesale suppliers?

    From a safety standpoint industry consensus is best tires in the rear. You cannot get Walmart, Discount Tire, or any of the big boys to do otherwise.
  8. You can click on this customers id in Google and see how many other reviews they have left and how many are negative. This may be a professional malingerer.
  9. Hiring

    There is a local quick lube that is using a temp agent for staffing because they cannot find people.
  10. If I haven't started the repair I would back the car out and call the customer and tell them to have a good day. Then I would post a reponse to all the reviews that the customer was complaining before you ever started the repair and you chose to not do the work because you knew you could not make them happy.
  11. Great story, way to go, way to use your head.
  12. Price Negotiations

    That is the way to do it and be firm in dealing with them. They will respect you and be happy.
  13. UniFirst

    All uniform companies are uniform companies if you know what I mean. I have used Aarmark, Cintas, Unifirst, and have bought my own. I am currently with Unifirst and they are ok. Here is my advice with any uniform company. Don't sign a five year contract. I negotiated mine down to 2 years. Secondly, change the contract termination notice language. They usually have some ridiculous requirement that people forget all about. If they protest I tell them that is the only way I will do business. This is how I do any contracts with either uniform companies or trash haulers. If you sign the standard contract you lose all leverage. Currently, my trash hauler started tacking on additional charges and at first I didn't say anything because I have been with them a long time and figure that they might be due a little extra money. However, when they got up to five add on charges and have increased the last three bills I said enough. I called them and told them I am dropping them. My costs will go from $140 to $90. I was only able to do this because I had scratched out and initialed their termination notice, length of contract, and increases provisions.