xrac

We have not worn masked since this began but our mayor and council have passed an ordinance requiring them in indoor areas beginning Wednesday. I will ask my guys to wear them when pulling cars in and out or when around a customer. I frankly don't expect them to wear them while working in the shop in this heat. I will ask the counter personnel and myself to wear them at least when a customer is in the waiting area. It is going to be a real pain when talking on the phone.

Business here has been strong for the last 8 weeks.

I am looking at this one and considering changing. It seems to be system of choice with many of the Facebook group. https://www.tekmetric.com/?utm_campaign=Newsletter&utm_medium=email&_hsmi=90611462&_hsenc=p2ANqtz-8EaPf_z-A-CkXytJQzHfTLZ5wmNd6PaLNR4j_KZro3OdDI2kp_ir2SGiUS-JmxrMnaaJHC-8m-KJrtG-Bzdn76tEtFww&utm_content=90611462&utm_source=hs_email

The biggest change we have made is to eliminate Saturday hours for the time being. It has made life easier and reduced staffing needs. So far I think it may yield more positives than the revenue lost. I had been thinking about this before the crisis. There are many reasons that I had considered it. (1)It makes it easier to hire help. Saturday hours are unpopular. (2)Parts availability on Saturdays is limited. Some dealers are closed and all the parts stores operate with the B team. (3)Parts delivery time on Saturday is very slow. (4)I am too old and don't want to work Saturdays.

I have considered it but really don't want to. If push comes to shove I may do it. I personally find the shields are a real nuisance when conducting business. I dislike having to talk through them or pass money under them. Many of them are mounted too low with inadequate clearance in my book. I have also noticed that a lot of people go to the end and pass money around them and talk around them.

Me neither! I have only had one R1234 car this summer.

Joe do you have a R1234 machine?

You did not over react. I would probably asked them to never come back as well. The customer isn't always right. Last week we were asked to find a noise in a 2015 Mazda 3. The noise was coming from the transmission. What we found was that something had been ran over and smashed the transmission pan. When the customer picked up the car she was huffy and said she was going to get a second opinion. Seems her son-in-law had the car on a rack changing the oil and had seen no damage so we obviosuly must be either incompetent or lying. All in all her attitude was a stinker because: (1)We had charged nothing to look at the car and obviously that wasn't appreciated. (2)We suggested they contact their insurance and potentially turn this into an insurance claim (which we wouldn't do if we were trying to fabricate something because the insurance would have an adjuster look at it. (3) We had no reason to lie. I even offered to rack the car and show her which she declined. What she didn't realize is there is a plastic shield that covers the transmission pan. The shield is flexible enough to give, allow the pan to be damaged, and pop back in place. You do not remove the plastic shield to change the oil or filter. This customer was absolutely wrong in our attitude and conclusions. It would probably make me want to tell her I could set her up an appointment on the second Tuesday of next week.

That creates a lot of good will.

Not so much here guys.