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Customer Service Forms

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Download customer service forms to assist your service advisor or front desk personnel when working with shop customers.

13 files

  1. Lyft Vehicle Inspection Form

    Lyft Vehicle Inspection Form

    4 downloads

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  2. Official Uber Vehicle Inspection Form

    Official Uber Vehicle Inspection Form
    BRING THIS FORM WITH YOU TO A CERTIFIED MECHANIC.
    Once your vehicle is inspected and receives a “PASS”, simply
    take a photo of the filled out form and upload it at
    http://partners.uber.com/ to complete the signup process.

    2 downloads

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    Submitted

  3. Honda Multi Point Vehicle Inspection Checklist

    Honda Multi Point Vehicle Inspection Checklist

    2 downloads

    0 comments

    Submitted

  4. AAA Maintenance Inspection Form

    AAA Maintenance Inspection Form for reference. Used by AAA certified repair and inspection centers.

    3 downloads

    0 comments

    Updated

  5. Handling Upset, Unhappy Customers

    We all have upset customers, from time to time. How you handle the situation may make the difference for not only your reputation, but just might save you from losing a valuable customer. The following are a few tips to help you through during those rare times a customer is upset with you or your shop.

    38 downloads

    0 comments

    Updated

  6. Fluid Leak Procedure for Service Advisors

    Fluid Leak Procedure for Service Advisors
    Isolating a customer’s concerns about a fluid leak can be difficult at times. A proper customer interview is performed by asking the right questions. It is important to get the correct information to the technician. The wrong information may cause the technician to go in the wrong direction, wasting valuable labor time.
    For example, when a customer states that his transmission fluid is leaking, we need to keep an objective mind. The customer may be thinking transmission fluid because of the reddish color of the fluid he sees on the ground. Some car companies, such as General Motors, use reddish color antifreeze, which can be mistaken for transmission fluid.....

    48 downloads

    0 comments

    Updated

  7. Customer Email Form

    Customer Email Form
    This form will give you three cut-aways on each sheet. You can place them on your customer service counter, to assist in collecting customer emails. Collecting customer emails will enable you to run email marketing campaigns, which can be essentially free. If you are not collecting customer emails, you should start today.

    42 downloads

    0 comments

    Updated

  8. Customer Service Area Checklist

    Customer Service Area Checklist
    This is a Customer Service Area Checklist. This form is a generic form. You may inquire about customizing this form with your shop information.

    87 downloads

    0 comments

    Updated

  9. Quality Control Form

    Quality Control Form
     
    This is a quality control form to be used before a vehicle is delivered to a customer. You may inquire about customizing this form with your shop information.

    74 downloads

    0 comments

    Updated

  10. Customer Questionaire

    Customer Questionaire
     
    Customer Questionaire to help you get a view of your shop from your customer's eyes. Generate customer feedback. You may inquire about having a customized form made for your shop.

    70 downloads

    0 comments

    Updated

  11. New Customer Interview

    New Customer Interview
     
    This is a New Customer Interview form designed to assist you in the collection of data about new customers to your shop. You may inquire about customizing this form with your shop information.

    75 downloads

    0 comments

    Updated

  12. Customer Vehicle Safety Notice

    Customer Vehicle Safety Notice
     
    This is a customer vehicle safety notice. This form is a generic form and is used as a guide to inform customers of potential safety issues. Please consult your State for particular legal conditions and requirements. You may inquire about customizing this form with your shop information.

    63 downloads

    0 comments

    Updated

  13. Customer Safety Notice

    Customer Safety Notice
     
    This is a customer safety notice. This form is a generic form and is used as a guide to inform customers of potential safety issues. Please consult your State for particular legal conditions and requirements. You may inquire about customizing this form with your shop information.

    63 downloads

    0 comments

    Updated

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