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Joe’s Business Tips For Shop Owners

Tips from Joe Marconi, co-founder of AutoShopOwner. His tips are shared to help you in your day to day shop operations, sales, customer service, marketing, advertising, and more!

311 topics in this forum

  1. Remember and Use the Customer’s Name

    By Joe Marconi,
    • 15 replies
    • 7.1k views

  2. Shop Owners: Don't Fall Victim to Complacency

    By Joe Marconi,
    • 6 replies
    • 621 views

  3. Shop Owners: Spend Time Giving Thanks, Show Appreciation

    By Joe Marconi,
    • 0 replies
    • 260 views

  4. Average Vehicle Age is an Advantage for Auto Repair Shops!

    By Joe Marconi,
    • 0 replies
    • 836 views

  5. Inflation Has Eased, But No Shop Should Lower Their Prices

    By Joe Marconi,
    • 4 replies
    • 1.3k views

  6. CRM Will Reduce Slow Times, Boost Sales

    By Joe Marconi,
    • 4 replies
    • 1.7k views

  7. Your Time Is Valuable, Do Less, Achieve More!

    By Joe Marconi,
    • 0 replies
    • 1.1k views

  8. Cash is Still King for Automotive Repair Shop Owners

    By Joe Marconi,
    • 0 replies
    • 945 views

  9. Can You Truly Be An Absentee Auto Shop Owner?

    By Joe Marconi,
    • 0 replies
    • 699 views

  10. Have you set your 2023 Goals, and beyond?

    By Joe Marconi,   
    • 0 replies
    • 685 views

  11. Why You Shouldn't Forget Your Existing Employees

    By Joe Marconi,   
    • 2 replies
    • 633 views

  12. Put People First and Profit Follows

    By Joe Marconi,   
    • 0 replies
    • 510 views

  13. What's the Most Important Strategy in Your Marketing Plan?

    By Joe Marconi,   
    • 3 replies
    • 411 views

  14. Exit Strategy-step 8- Don't Rely on the Sale of your Business for Retirement

    By Joe Marconi,   
    • 25 replies
    • 1.4k views

  15. Exit Strategy-Step 7-Who Will You Sell to?

    By Joe Marconi,
    • 0 replies
    • 569 views

  16. Exit Strategy-Step 6: Remove Yourself from the Day to Day Operations

    By Joe Marconi,   
    • 0 replies
    • 477 views

  17. Exit Strategy-Step 5- Have Great Systems in Place

    By Joe Marconi,   
    • 0 replies
    • 731 views

  18. Exit Strategy-Step 4- Hire & Retain Great People

    By Joe Marconi,   
    • 0 replies
    • 623 views

  19. Exit Strategy-Step 3: Establish Your Goals

    By Joe Marconi,   
    • 0 replies
    • 580 views

  20. Exit Strategy- Step 2 - Have Clean & Accurate Financials

    By Joe Marconi,   
    • 0 replies
    • 741 views

  21. A Shop Owner's Exit Plan- Step 1 - Get Your Business Ready to Sell Today

    By Joe Marconi,   
    • 0 replies
    • 1.3k views

  22. The Most Powerful Way to Motivate Your Employees

    By Joe Marconi,   
    • 0 replies
    • 907 views

  23. Put People First, & Profits Will Follow

    By Joe Marconi,   
    • 0 replies
    • 604 views

  24. The Tire Rotation is the New Oil Change!

    By Joe Marconi,   
    • 2 replies
    • 931 views

  25. Employee Retention, as important as hiring

    By Joe Marconi,   
    • 0 replies
    • 595 views

  26. Raise Your Labor Rate Today!

    By Joe Marconi,   
    • 0 replies
    • 1.3k views

  27. What if something were to happened to you?

    By Joe Marconi,   
    • 0 replies
    • 712 views

  28. Put 2020 Behind you, Build a strong shop for 2021

    By Joe Marconi,
    • 11 replies
    • 1.8k views

  29. Boost Customer Retention, Smooth out the Roller coaster ride

    By Joe Marconi,
    • 0 replies
    • 975 views

  30. Shop Owners! It's Time to Cash in on Opportunity around us!

    By Joe Marconi,
    • 3 replies
    • 2.2k views

  31. Complacency, the kiss of death for shop owners

    By Joe Marconi,
    • 0 replies
    • 949 views

  32. Can Your Auto Repair Shop Survive Another Financial Downturn?

    By Joe Marconi,   
    • 0 replies
    • 1.2k views

  33. Get Back to Business as Usual

    By Joe Marconi,   
    • 0 replies
    • 1.5k views

  34. Let us All Remember June 6, 1944; D-Day

    By Joe Marconi,
    • 0 replies
    • 937 views

  35. Shop Owners, Time to Get back to Your Real Role

    By Joe Marconi,
    • 0 replies
    • 917 views

  36. Will You Be Better & Stronger After COVID-19?

    By Joe Marconi,
    • 1 reply
    • 1k views

  37. COVID-19 Making Tough Management Decisions

    By Joe Marconi,   
    • 2 replies
    • 1.6k views

  38. Looking Beyond the COVID-19 Crisis

    By Joe Marconi,   
    • 0 replies
    • 960 views

  39. Stay Open Or Close? The Effects of the Coronavirus

    By Joe Marconi,   
    • 19 replies
    • 4k views

  40. What Message Should You Communicate during the COVID-19 Crisis?

    By Joe Marconi,   
    • 4 replies
    • 1.4k views

  41. My Thoughts on the Coronavirus and Business

    By Joe Marconi,   
    • 13 replies
    • 2.4k views

  42. Car Counts or Customer Retention?

    By Joe Marconi,   
    • 4 replies
    • 1.3k views

  43. Shop Owners, it's November! Time to meet with your accountant

    By Joe Marconi,
    • 1 reply
    • 1.3k views

  44. Plan now for the future and boost sales

    By Joe Marconi,
    • 11 replies
    • 3.3k views

  45. You can compete with online part companies

    By Joe Marconi,
    • 8 replies
    • 2.5k views

  46. Don't complain about the Plumber getting $225 per hour

    By Joe Marconi,   
    • 2 replies
    • 1.4k views

  47. Your work is not over after you hire a tech or service advisor

    By Joe Marconi,   
    • 0 replies
    • 1.5k views

  48. Shop Owners, are you unapproachable?

    By Joe Marconi,   
    • 1 reply
    • 1.4k views

  49. Boost your repair shop, get invloved with your community

    By Joe Marconi,   
    • 0 replies
    • 1.1k views

  50. Giving Prices over the phone is the same as a diagnosis 1 2

    By Joe Marconi,   
    • 58 replies
    • 12.3k views


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  • Latest Posts

    • Transmission Repair
      Shop Owners: Don't Fall Victim to Complacency

      By Transmission Repair · Posted

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    • Obsidian Motors
      Shop Owners: Don't Fall Victim to Complacency

      By Obsidian Motors · Posted

      Interesting. How many other transmission repair shops were within a 5-mile radius of your shop?
    • DUFRESNES
      Mobile Service, going to the customer by request.

      By DUFRESNES · Posted

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    • Transmission Repair
      Mobile Service, going to the customer by request.

      By Transmission Repair · Posted

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    • Joe Marconi
      OK, I Raised My Labor Rate: Now What?! [THA 355]

      By Joe Marconi · Posted

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    • Joe Marconi
      Mobile Service, going to the customer by request.

      By Joe Marconi · Posted

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    • Obsidian Motors
      Mobile Service, going to the customer by request.

      By Obsidian Motors · Posted

      I no longer offer loaner cars. Customer flipped the loaner on the freeway then she balked at accepting responsibility and having her insurance cover damage even though she signed the waiver for the loaner. I had to threaten to enforce what she signed in court before she bought her insurance company in to reimburse our shop for the total loss. I didn't receive tangible benefit for offering loaners when all was said and done. I do still offer local rideshare for regulars though.
    • carmcapriotto
      Becoming a Shop Owner with Meg Richards [AW 185]

      By carmcapriotto · Posted

      Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022.  Carm and Meg discuss the shop's transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop's community involvement The decision to move to a four-day workweek (00:03:14) Meg discusses the idea of transitioning to a four-day workweek and the process of deciding which day to take off. The role of a diagnostician as a technology specialist (00:07:55) Carm suggests renaming the role of a diagnostician to a technology specialist, highlighting the importance of technology in automotive diagnostics. The collaboration between a technology specialist and a mechanical specialist (00:08:48) Carm and Meg discuss the complementary roles of a technology specialist and a mechanical specialist in automotive repair and the importance of their collaboration. Challenges with staffing during COVID-19 (00:10:02) The impact of COVID-19 on staffing, including layoffs, struggles to find new technicians, and the use of apprenticeship programs. The decision to pursue automotive technology (00:17:36) Meg discusses her early interest in working with cars and her decision to pursue automotive technology in high school and college. The importance of attracting more women to the automotive industry (00:18:09) Carm suggests changing the perception of the industry and highlights the unique traits that women can bring to the workplace. Overcoming physical challenges as a female technician (00:19:31) Meg talks about how she adapts and finds creative solutions to overcome physical challenges in her work as a female technician. Importance of communication in internal succession (00:27:14) The significance of regular and effective communication between the owner and the successor in a business's internal succession process.   Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   Click to go to the Podcast on Remarkable Results Radio

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