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Back in my day, you didn't get a lot of praise from your boss. And, you never really looked for it either. You did your job, and the only way you knew you were doing a good job is if the boss didn't reprimand you. It was different back when I started, 1974. Times have changed and the way we manage people has changed too. If you want to motivate people, make sure you praise them when they do a great job. Be sincere and be honest with your praise. People crave positive feedback from their leaders. By giving praise often, your employees will feel good about themselves. Their self-esteem will get a boost and they will be more likely to repeat that great job again. Now, this is not to say you should ignore when things go wrong. But make sure you give at least 5 to 8 "at-a-boys" to every one reprimand. Trust me, fill someone's emotional bank with sufficient "at-a-boys", and they will be more willing to listen to you when they drop the ball.
I’d like to officially welcome you to the second half of 2017. That’s right, the year is half over. Let me ask you a question; How’s your business doing? Is it exactly where you thought it would be right now? Are you on track to meet your goals? Or do you need to tighten up the bootstraps and get rocking and rolling on there to get the year to where you really need it to go? I’d like to wind the calendar all the way back to January 1st. You know, the day that everybody comes up with all those great New Year’s resolutions. They have resolutions about how the business is going to go, how much time they’re going to spend with their family, how much vacation they’re going to take this year, how much money they’re going to make, how much weight they’re going to lose, all of those things. Do you remember that day? Do you remember actually sitting back and making another New Year’s resolution? Well, if you’re like most people, yeah. You figured this year was going to be the year, the year that everything is going to get on track. And I really, really hope it is for you. But if it’s not, well, it’s half over with, and I want to point that out to tell you that it’s okay. It’s okay if you’re not nearly where you thought you would be, because we have another six months to go to be able to pull it out. So don’t get discouraged if you’re not where you thought you would be. Congratulate yourself if you are exactly where you think you’re going to be, or where you should be. So you’re doing great this year, fantastic. Go out and celebrate. Celebrate the victory. And if you’re not where you need to go, it’s time to tighten up those shoelaces and get really rocking. Don’t beat yourself up. It’s okay. We have a full six months to pull this out. It’s time to start taking action on everything you’re learning. If car count is your problem, and for most shop owners it is, get going on all these strategies that I’m giving you here for free. Every single day in your email box I’m giving you tons of strategies to help you move forward and keep plenty of car count coming in the door. If it’s about profitability, if it’s about finding that technician, look, we have lots great information, lots of videos that we can share with you, if that’s where the problem is. Don’t let it be an impending storm. The second half of 2017 is going to be a great year, but you need to start taking action. If you need information, fantastic. We’ll be here to give it to you, but in most cases it’s just a matter of you needing to go and take action. Time to really start rocking and rolling to get this 2017 to be everything you thought it would be; to lose the weight you want, get the car count you want, make the money you want, have the dream shop that you always knew your shop could be. You got a half a year left. Let’s get rolling.