Quantcast
Jump to content


Search the Community

Showing results for tags 'human resource'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Business & Automotive Discussions
    • Auto Repair Shop Management Help? Start Here
    • General Automotive Discussion
    • Regional Specific Management Discussions
  • Business Review, Coaching, Tips & Articles
    • Business Talk - How's your shop doing?
    • Joe’s Business Tips For Shop Owners
    • Management Coaching, Business Training, Consulting
    • AutoShopOwner Articles
  • Automotive Repair Shop Management
    • Marketing, Advertising, & Promoting
    • Customer Experience & Reviews
    • Running The Shop
    • Workflow, Procedures, Shop Forms
    • Dealing With Competition
    • Pricing, Discounts, Labor Rate
    • Invoices & Estimates
    • Accounting, Profitability, & Payroll
    • Credit Cards, Payments, Financing
    • Expense Management, Rent, Taxes
    • Human Resources, Employees
    • Education & Training
    • Shop Insurance, Certifications, Laws, Legal
    • Management Software, Web Sites & Internet
  • Automotive Parts, Service & Technical
    • Automotive Parts & Suppliers
    • Repair & Maintenance Services
    • Tires and Tire Services
    • Fleet Service and Contracts
    • Automotive Shop Tools & Equipment
    • Technician Corner - Discussions
    • Repair/Diagnostic Help & Tech Tips!
  • Buying and Selling your Auto Shop Business
    • New Repair Shop, Partnerships, Bank Loans
    • Exit Strategy, Retirement, Selling Your Repair Shop
  • Shop Programs and Franchising
    • Auto Parts Banner Programs
    • Auto Shop Franchises
    • Shop Warranty Programs
  • Auto Body Collision Shop Business
    • Auto Body Shop Discussions
  • Non-Business Related Discussions
    • Non-Automotive Discussions
    • Automotive News
    • New Member's Area
    • AutoShopOwner Announcements
  • Automotive Shop Classifieds, Resources & Events
    • Automotive Classifieds
    • Automotive Business Opportunities
    • Events & Trade Shows
  • The Car Count Fixer's Fix Your Car Count.... and more!
  • The Car Count Fixer's New Release
  • Shop Website Help's Website Tips
  • Shop Website Help's Post Your Website
  • Credit Card Processing's Topics

Categories

  • Automotive Advertising
  • Automotive Industry
  • Automotive Customer Service
  • Automotive Management
  • Automotive Marketing
  • Automotive Networking
  • Selling Automotive Repair
  • Gonzo's Tool Box
  • Reviews

Categories

  • Shop Technician Forms
  • Customer Service Forms
  • Management Forms
  • Reports and Publications

Blogs

There are no results to display.

There are no results to display.

Calendars

  • AutoShopOwner Website Events
  • Automotive Industry Trade Shows
  • Auto Shop Events
  • Car Show Events
  • Webinars
  • Training Events
  • Other Events

Product Groups

  • Converted Subscriptions
  • Advertising

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Type of Business


Shop Labor Rate

 
or  

Website


Certifications

Found 8 results

  1. There is been a lot of discussion lately across this nation about raising the minimum wage. I am not going to debate that issue today, but I will go on the record that I believe it may affect our industry and how we pay out technicians. With companies such as Wall Mart, McDonalds, Starbucks, Chipotles, and many more increasing wages, this will send a message to the workforce that wages need to be more in line with the needs of the worker. Pay scales for techs are all over the map depending on where you are in the country. But, the age old issue is that we need to attract quality entry-level people to our industry. With chatter that entry-level positions in the fast food chains and other big box stores may exceed $10.00 per hour and even reach $15.00, we need to take a look at what we pay our people. The bottom line here is truly the “bottom line”. Shop owners cannot simply raise wages unless the shop’s profits are enough to support the raise. Shop owners need to take a long hard look at their pay plans and ensure that you offer competitive wages, but importantly, offer a work environment and career paths that will attract quality people. Your thoughts?
  2. Maybe it’s the 40 years I have spent in this business, but these days I have little tolerance for certain things. One of those things: Catching a once-trusted employee lying to me. To be fair, the years have also taught me to be more patient, more positive and help bring out the best in others. I find myself going the extra mile, spending time helping others and teaching others what I have learned through the years. In order to be successful in your life, you need to help others around you succeed in their lives. So, perhaps it’s the fact that because I do spend so much time mentoring, I felt betrayed when this young tech did not tell me the truth. After all, look at the opportunity I am giving him? The circumstances are not important. His actions are. When confronted, he openly admitted that he lied. The manager sent him home for a day to think about his actions. He is back at work and “appears” to have gone through an epiphany. But, we shall see. Another thing the last 40 years have taught me: Above all maintain your integrity and core values. Oh, and learn to forgive.
  3. Source: What do you do when a catch an employee in a lie?
  4. I remember watching my son’s little league game, some years ago. A ball was hit into the outfield. The 10 year old centerfielder catches the ball on two bounces and attempts to throw the runner out that was heading home from third base. In the stands a father is screaming at the kid, “Second base! Second Base!” Well, the runner was safe, the kid who hit the ball ended up on second base. The father unloaded a series of rants at the young ball player. The coach, being a smart man, walked over to the father and said, “Sir, the kid made a mistake, he’s young. He thought he was doing the right thing. He doesn’t yet know to throw it to second base to stop the runner from advancing.” Essentially, when people are young and in training, they will make mistakes. And, they really cannot be responsible for things that they do not know. Making a mistake does not always mean someone is wrong. Be patient with young employees. They will make mistakes. The way to minimize the mistakes is training. Lots of training. The company has the obligation to provide continuous training for all employees, especially entry level. Your thoughts?
  5. Years back, when I was looking to hire a technician, my first criteria would be the person’s skill level. In fact, I mainly based my decision on the tech’s skill, ASE certifications, and experience. The result? High turnover. Now, I look for character first. Is the person I am looking to hire the right fit for my shop? Does this person have right character? After that trait I look for talent. With the right character and talent, we can teach them the skills. Obviously the tech needs to be technically proficient, but hiring people based on skill alone is not the recipe for a long term profitable business plan. The most important component when hiring is ensuring that the person you are hiring is the right fit for your company.
  6. As shop owners, what we say to our employees and how we act is important in how others view our ability to lead. It’s crucial to be consistent with your policies and with everyone you employ. Never show favoritism and follow through on all promises and commitments. The morale of the shop starts at the top. The shop owner, the leader, sets the tone. We all know how hard it can be to remain positive and find the good in people and that silver lining each and every day. But, if we are poor leaders, inconsistent and convey a negative demeanor, the results will be damaging to not only to morale, but to the success of the company.
  7. I was speaking with a friend of mine the other day. He's a high school math teacher. He asked me if the Hi-Tech cars of today and tomorrow will attract more young people to the automotive trade? I never gave it a thought, but it just might. What are your thoughts, will technology help to bring more talented people to our industry?
  8. 10 Ways to Lose Employees One of the things that I have learned over the years is how much influence the boss has in regard to morale and employee retention. And looking back, I have made mistakes in that department, too many mistakes. The past few years I had to take a long hard look at myself and realize that in order to maintain a healthy work atmosphere, I have to set the tone and the mood for the shop. My actions, my mood, whether happy or sad, will spread through the shop like a virus. Now, that virus can be bad or it can be a good. So, I put together a few things to consider and the impact on your employees. Oh, and by the way, we have reasons why we dont walk around each day with a big fat smile on our faces: bounced checks, comebacks, taxes, rent increases, workers comp increases, family issues, on and on. But, the reality is we put ourselves in the position of leadership and we have an obligation to our employees for not only their greater good, but the greater good of our families and for ourselves too. 10 Ways to Lose Employees: 1. Never say good morning or good night to an employee or ask how he or she is doing 2. Never ask an employee about their family or what they did over the weekend 3. Only address an employee when he or she has a comeback or made a mistake 4. Never ask an employee their opinion on any matter 5. Never smile 6. Speak constantly in a negative tone 7. Never give praise 8. Never recognize the accomplishments of anyone 9. Never sit down with your employees and have an open discussion 10. Walk around like you are a cast member from the "Walking Dead" Well, there you have it. I am sure there are more. Feel free to add your own Ways to Lose Employees. We can all learn. Oh, by the way, have I asked you lately, "How's the family doing?"


×
×
  • Create New...