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pfseeley442

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About pfseeley442

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  1. Short staffed

    Zip allows you to look at resumes, also talk to tool truck drivers, unhappy techs love to vent to them Sent from my SM-G935V using Tapatalk
  2. How busy are you guys?

    Sent from my SM-G935V using Tapatalk
  3. How busy are you guys?

    I'm in Massachusetts, same here, everyone I talk to is slow. We have had shops lay of techs, and a clue have closed. Sent from my SM-G935V using Tapatalk
  4. Technician pay

    My highest paid technician has been $60k per year. We average about $22 per hour. Our labor rate is $90 per hour. My two guys I have now at $20 per hour are averaging 32-35 hours per week. If you are paying that rate I would only go flat rate. That will cover you. If you are paying someone $1500 per week and it slows down that could drain the bank account very quickly.
  5. I have developed a relationship with a local transmission Shop to refer this type of work to if you don't feel comfortable doing it. Our relationship agreement is that we don't steel work from each other and we discuss issues privately to avoid customer issues. My advise is to tell the customer you want to make it right, but you want to get a second opinion. I would then bring it to shop you trust. A pinion seal and bearing is replaceable. If the repairs are what you feel are justified I would eat the cost. I say this because you felt is was a mistake to do a used rear end. Then write it off as good will. Future advice : refer the job or do a rebuilt differential. Sent from my SM-G935V using Tapatalk
  6. Need more info: was the estimate signed or acknowledged ? Any time we have engine damage I make sure the customer signs off on the potential for a bad engine. I also a bad experience and ended up losing on the job. No win either way. Sent from my iPhone using Tapatalk
  7. I have a help wanted out for a technician. A tech that I know applied for the job. He is a very nice person , ASE master, L1, and about 10 years of experience . He is a very smart and capable tech,His down fall is that he has had six different jobs , after a year or two his performance drops and he leaves. The reasons vary : performance, personal reasons etc. I have had very little response to my ad. Do I take a chance and get some time out of him or pass and keep looking? Thank you for any responses . Sent from my iPhone using Tapatalk
  8. I am of the same mind set that waiters are not good for business. For example even tire work: we had a customer make a waiting appointment for tires, the car comes in and has a bad tie rod end, needs an alignment. But the customer can't wait. So the car goes out with four new tires with a bad tie rod and we lost the job. And oil changes are tough to even up sell filters because of time restraints. So in my option waiters represent lost opportunity . Sent from my iPhone using Tapatalk
  9. Inspections were a no brainer for me, in Massachusetts we get $35. Per sticker and keep $23.50. They take about 15 minutes each. We do 200 per month, with about a 8% fail rate. Average RO on failures is about $340. But another way to look at it is from a marketing stand point. We average 35 new customers per week, we capture their info and send them thank you cards. They stay on our mailer list and we get a 30% return rate. So it is great from a marketing stand point. We also need a dedicated bay, but I have four total. We also sell a lot of tires, bulbs, wipers etc. I feel that providing inspections kept my customers from going else where. Good luck with your decision . Sent from my iPhone using Tapatalk
  10. How to sale 30k , 60k , 90k services

    The way I sell them is to tell the customer at the service prior to the 30,60,90 that is coming up . I generally print out what the service is and those costs associated with service so they can plan for it. This has worked very well for me. Another thing that I do is to sell items as a menu, I will say for example the services due are plugs, brakes fluid etc. and sell them like that. That makes you sound like less of a dealer. Sent from my iPhone using Tapatalk
  11. Drain Plug Gasket

    I charge for them, $1.50, they are very expensive . And I do add them as a line item on the RO Sent from my iPhone using Tapatalk
  12. Here is my two cents: I just bought a shop that closed, they were a Japanese only shop. The owner was a Toyota tech , so he stuck with what he knew. The problems he said that he was if a customer had cars other than Japanese they had to go elsewhere. If they were happy they brought all of their cars to the other shop. Also there is a big mix of dealers close by, Chevy, ford, dodge, etc. So of course he did not get those customers. The math for you will be easy: what percentage of the vehicle that you service now will be sent elsewhere, than what will your marketing costs be? Do you have the working Capitol to sustain your business through these changes ? Are your technicians trained properly for Japanese vehicles? Do you have all the tools and equipment needed ? You can buy mailing lists that are directed to your specific vehicle owners. I will add more if I have any other thoughts. Sent from my iPhone using Tapatalk
  13. Lift Maintenance/inspection

    I also have my lifts services every year. I do the same with the lift company and let them come out when it fits their schedule . It saves a $100. Service fee. I send a copy of the certificate to my insurance company and post a copy. The techs take better care of the lifts knowing that I care. The other thing if you have an accident with injury involving a lift you better have your certificates showing the service. It's funny I call buying lunch "free lunch Friday's" Sent from my iPhone using Tapatalk
  14. What I've done is contact the insurance company for their rates per day, usually different for fences and not fenced. Then when they call to tow it away they will ask for the total and I've always been paid right away, also don't forget about repossessed cars, same thing. Sent from my iPhone using Tapatalk


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