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Got your attention? Please read on... In case you were hibernating the last year and half, you had to notice all the increases around you. From food, gas, utilities, taxes, insurance, etc., etc., etc. Not to mention all the training and tool investment we must make from now on, to remain in the business. I have been preaching this for decades: As an industry we don't charge enough, especially when it comes to labor. While there are ways to increase labor dollars, for example: becoming more productive, making sure that we charge for complex testing and driveability; Base labor r
As shop owners, we need to know the numbers of the business. We need to know when we are profitable, what margins we need to make on parts and labor, and continuously monitor and measure the performance of each employee. But, if your focus is only on the numbers of the business, you will sight of the most important component of your business…your employees. And you will struggle. People are driven not by numbers, but by emotions. Oh, everyone may say they work for money, and to a certain degree, that is correct. But to truly have a workplace environment that is united and all pulli
Focus on People, not Numbers Legendary UCLA Basket Coach, John Wooden, never focused on the score of a game. John Wooden believed that success is achieved by paying attention to the details of the game, not concentrating on the score. He also knew that well-trained players, executing a plan and paying attention to personal performance and team work, will ultimately lead to success. Under his leadership, the UCLA Bruins holds the record with 11 Division 1 NCAA Championships, 10 national titles in 12 seasons, including 7 straight wins from 1967 to 1973. His strategy, a focus on people a