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FNGJWS

Free Member
  • Content count

    10
  • Joined

  • Last visited

  • Days Won

    1

FNGJWS last won the day on February 21

FNGJWS had the most liked content!

Community Reputation

9 Neutral

About FNGJWS

  • Rank
    Posting Member

Business Information

  • Business Address
    1034 E. MAIN ST, LAKELAND, Florida, 33801
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Website
  • Banner Program
    AAA
  1. FNGJWS

    BBB

    It is indeed a racket. Unfortunately, many customers look to see if a business is BBB accredited before making a decision on where to have their car repaired. We look on the annual $650 expense as a necessary evil.
  2. Makes life a little easier, no? I pay my guys hourly as well and was wondering how their bonus program is structured?
  3. I would have to have been VERY hungry to have tackled that one.
  4. FNGJWS

    Drug use

    Obviously you were not paying attention during the last sensitivity training module. They are not "homeless", they are "housing deprived". Get with the program!
  5. Anyone have any experience with the new Mitchell 1st Mile program? Looks intriguing.
  6. Love your look, Meowpix. Might want to look into having a glass shop round those corners off the table though. I can just see some little guy toddling up to it at face level and YIKES!
  7. I have had numerous opportunities over the years to get involved in the collision repair business but have always begged off. The horror stories from friends in the business and the fact that numerous well-respected body shops in town are available for purchase for very reasonable sums tells me all I need to know. Guys I respect and admire are hanging up their spurs because, while the insurance companies have always called the shots, they have now resorted to ruthless tactics in many instances and seasoned veterans are saying "screw it, I don't need this anymore". Forced to choose between knuckling under and accepting margins that are ridiculously unfair, or resorting to cutting corners and committing fraud, they are taking a bow and walking away.
  8. Many years ago, long before the internet, a wise man told me that I'd be dealing with two types of individuals in this business--customers and people with broken cars. 'Nuff said.
  9. FNGJWS

    Communication is a lost art

    As my service manager likes to say, just because someone is "car ignorant" doesn't mean they're ignorant. However, when they bring that touch of arrogance to the party, look out!
  10. FNGJWS

    Communication is a lost art

    This is meant strictly to amuse. Our primary business is auto repair and but we do towing as well so we get the 'winners', only at all hours of the night. Some examples....... "What is your address, please ma'am/sir?" My house. Well, you go down the SEA MEANT road, then look for the cow with brown spots. There isn't one. It's the house next to the one with the dog tied to the tree. What do you need my address for? And my all time favorite: "Your driver was very insulting." I'm sorry. Can you please tell me what happened? He must think I'm stupid or something. Just because I'm a woman, probably. Can you please tell me what happened? (by now I hear my driver on the speaker phone with my dispatcher, "You're not gonna believe this one......") He's trying to tell my I have a nail in my tire and that that's the reason it went flat. Sounds logical. Am I missing something here? I can see the nail. But it's on the very top. Ok......... Ma'am, I'm sorry but I'm failing to grasp what's wrong. The nail is on the top (she almost added, "you stupid ass"). How can it be flat on the bottom if the nail is on top?!? Me? SPEECHLESS.


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