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I want you to invest in this episode, beginning to end. It is one of the most important topics we can discuss today. You’ve heard me say that apprenticing will be an essential strategy to fill the technician ranks. We need to collectively engage a reliable apprentice program at every professional shop in North America. This is an episode where there is a lot of ‘HOW TO’ discussed. With me is Mike Davidson, shop owner and creator of an apprentice program that has been put through all the rogers. Mike is president of Industry Essentials. Also speaking is. Pete McNeil and Jake Sorenson from McNeil's in Sandy, Utah who created their own apprentice program and it was picked up by NAPA nationally. This episode will help you get started. There is a lot in here to understand and learn. Yes, we need to do this, but there is no super easy button that makes it happen. I challenge you to commit to an apprentice program and engage a willing ‘student’ who wants to become a journeyman technician. The show notes page contains a link to the PowerPoint slides and links to important sites to help you start. You can find our guest’s other episodes and the key talking points for this episode at https://remarkableresults.biz/e605/ https://player.captivate.fm/episode/6447a547-aef0-4977-aa31-3d68f1d042ff

There are a lot of variables when we talk about shop efficiency. There is culture, environment, leadership and more. There is no single formula that can solve shop efficiency. But if there are the right guidelines, our panel today, certainly has the answers. A big thank you to Chris Monroe, Joe Marconi, and Kevin Vaught for sharing their expertise for you. So many small things done right makes for improved efficiency. Chris Monroe is a coach who owns Monroe Tire & Service at Shelby, NC., Joe Marconi is a coach who also owns Osceola Garage at Baldwin Place, NY., and Kevin Vaught is a former multi shop owner and is an Elite Worldwide Business Development Coach The key talking points from this episode are already done for you on the show notes page at https://remarkableresults.biz/a201

How To Sell Diagnostics at a Profit? This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building. LISTEN HERE. It is time to move from diagnostics to testing and analyzing. Every shop needs to build a premium product around testing and analyzing. You need to be known as the ‘we can fix anything right the first time shop’. Your motto: “We have the best technicians.” Your shops testing and analyzing skills is the premium product you sell and are known for in your marketplace. No need to go anywhere else. We do the research, test, analyze and discover what is wrong. We present the solution then you decide. Marketing this premium product requires a strong testing/analyzing process that both the service advisor and technician are totally in agreement with. The benefits allow the SA to confidently sell testing and analyzing. The diagnostician knows that the SA will sell the value and benefits to the customer because the process dictates the work to be done. A very strong discussion and powerful take-a-ways that will arrest the black hole in your business of profitable diagnostic time.

Fleet business can sustain your revenue during the up and down times of the year. Great advice on getting started and be willing to change and adjust as you move along. These three shop owners agree that it may be time for you to ‘Get out of your comfort zone’ and jump into the fleet business. LISTEN HERE. We talk how to recruit fleet customers, obvious reasons to get into the fleet business, the how to deal with fleet managers and the challenges of implementing and growing fleet revenue. Learn from Tom Palermo from Preferred Automotive Specialists in Jenkintown, PA, John Constantin from Bison Fleet Service in Buffalo, NY and Bill Nalu from Interstate Auto Care in Madison Heights, MI.

Barry Barret is mentioned in the above stream. Here is an interview with him worth listening to: http://bit.ly/29aLSRM Also another great interview with a service adviser trainer, Jeremy O'Neal here: http://bit.ly/28pFZWU. You can get a great feel of each of these trainers in these interviews.

Barry Barret is mentioned in the above stream. Here is an interview with him worth listening to: http://bit.ly/29aLSRM Also another great interview with a service adviser trainer, Jeremy O'Neal here: http://bit.ly/28pFZWU. You can get a great feel of each of these trainers in these interviews.

Barry Barret is mentioned in the above stream. Here is an interview with him worth listening to: http://bit.ly/29aLSRM Also another great interview with a service adviser trainer, Jeremy O'Neal here: http://bit.ly/28pFZWU. You can get a great feel of each of these trainers in these interviews.

I read a book in 2002 called 'The Rule of Three' by Jagdish Sheth and Rajendra Sisodia. Every time there was a consolidation, I thought of this book. Back then McDonald's, BK and Wendy s; General Mills, Kellogg's, Post. Today 13 years later, Staples wants Office Depot/Office Max. Does that leave but one brick and motor office supply national chain? Walgreens-Boots wants to buy Rite Aid. Will that leave them and CVS as national chains? Is a lot of this fueled by the future of e-commerce or pressure from Wall-Street.

A great story of community involvement and caring. It is what made our country so great. I'm sure there are many great stories like this and its is great to hear about them. Kudos to all that give so that other can have basic transportation.