Education & Training
Education and Training your technicians, service writers, and other employees is an important part of making sure your staff is well equipped to service today's customers. Technical, sales, business and general shop automotive education topics.
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Watch the Video! Complimentary Webinar by Joe Marconi - Grow Your Company With Effective Delegation!
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By Joe Marconi · Posted
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By Transmission Repair · Posted
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By Joe Marconi · Posted
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By Joe Marconi · Posted
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By TheTrustedMechanic · Posted
A radio on in the background can be "tuned out" and isn't front and center in the techs' minds. But the earbuds are specifically for their attention and will interfere with their doing their jobs safely. Your techs may complain and resist, but at the end of the day, you are the one who pays for any injuries or damage (including through your insurance) because their attention was not fully on the job you are paying them for. Regarding cellphones and facebook/ebay/craigslist/etc. NO! Just simply NO! If they need to make a phone call or take a phone call for an emergency or an urgency then it should be on the shop phone. Too many distractions or opportunities for malfeasance if they are allowed to "play on their phones." Some of those emergencies or urgencies they have may be personal matters they have to attend to, such as doctor's appointments or a plumber for the leaking drain pipe or a roofer, kids' schools or daycare, etc. that can only be handled during business hours and not during their lunch. Oh, and ABSOLUTELY NO CELLPHONES ON TEST DRIVES unless it's been approved first (you know those situations when there is a possibility that they may need to call for a tow). -
By TheTrustedMechanic · Posted
I was taught when I was first starting out in this business, DO NOT adjust the mirrors, the seat or the radio/climate control unless you absolutely have to. Such as, me being 6 foot tall and having customers whose seat is so close to the dashboard that my leg simply does not fit between the seat and dash. Or, if you have to turn off the radio/fan in order to hear a noise. And, of course if it is imperative for you to adjust the mirrors so you can see in the mirrors wile driving. I would impose and enforce the same with employees. I've gotten pretty good at driving and moving to see out of the mirrors when driving customers' vehicles. -
By Silver Star · Posted
Thanks for the response guys, my thoughts are the safety issue alone is a problem. I had not thought of the undivided attention is what I'm paying for but that's very true, I want all senses working at solving issues with customers cars. Thanks again for the input I appreciate the insight! -
By Joe Marconi · Posted
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