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Silver Star

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About Silver Star

  • Rank
    Occasional Poster

Business Information

  • Business Name
    Silver Star Service Center Inc
  • Business Address
    24 Old South River Road, Edgewater, Maryland, 21037
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Manager
  • Automotive Franchise
    None
  • Banner Program
    None
  • Participate in Training
    Yes

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  1. Silver Star

    Silver Star

  2. Is anyone out there using Service Shop by Genesis 4? I have been with the company a long time, currently I'm considering upgrading to the new subscription based system but hesitate a bit. I would like to know if anyone has gone from the old buy software version and pay for support compared to the new subscription based system. I also have had years of issue with them about updates they said would be coming but never showed up. If someone has it and can let me know what they think I will appreciate it.
  3. Im with unifirst, have been for about a year, bill is still the same. Drivers do change but they have been good about seeking out where they need to drop uniforms and pick up rags etc. I cant complain. It was amazing how much cintas got there bill up to by the time we ended with them. These are on my review every 2 year list to make sure I get the best deal and can plan ahead for changes when renewals are up or seek the quotes to negotiate the new term. Sales men will give away make up charges and embroidery cost to get you to sign on. I needed new polos for the front counter personel, after a
  4. I would like to know if any other shops out there using Autologic have run into programming issues. I was informed last week that they have stopped doing any coding as of January 2017. This was the first I have heard of it. Any other users out there being told the same thing? If so what did you do to solve your problem? (New equipment or buy the pass thru equipment through them?)
  5. Does anyone know a standard thickness for an alloy wheel edge where the bead seats? I have a debate going on over a wheel being to thin to use. A comparable wheel measures at 8mm thick, this one measures at 5.6mm thick. Anybody able to weigh in? I have seen other alloy wheels at 5mm thick.
  6. All good discussion, but i would like to try and redirect this thread. My idea was we share scripts on how to respond to people that bring this up to us. We can all agree that this is not good practice but we all will make adjustments as we see fit. Lucky for us we take the big risks of being in business so we get to make that choice. I think we can all benifit from a collection of how to approach this with the customer but also formulate ways we want to i struct our staff as well. I know its a nice waste of my time when i have a staff member come to me with this issue and its all the same sto
  7. So I had a customer the other day that decided to compare my pricing to a internet website. Well what he found was I was basically making 500.00 in profit off the parts sales and he didn't think he should have to pay for it. After getting over this myself and dealing with him tactfully I'm still waiting to hear if he is going to have us do the work or not after I gave him a 7.5% discount on the whole repair job in an effort to keep him a customer but understand he has to pay for quality work. It had me searching this forum for ideas on how to deal with this guy and I came up with a lot of grea
  8. "Frank and his team sponsor well known race event throughout Texas and still manage to support local community events." Try this as an edit to the sentence... "Frank and his team sponsor well known race events throughout Texas while still supporting local community events." Reading through the first page I think you really need to have someone go through and proof read and make corrections. I know we are not literary scholars but at least in my market I know I would have people pulling up my website to laugh at me rather than do business with me. Frank, I think over all it's nic
  9. I actually have done the opposite. I have scaled back, we used to have a used car division on site. We removed the sales side because it would really hurt the service department on a bad month. We decided that we were going to focus on improving operations of our service dept. With local dealerships really working hard to irritate their customers we saw the economy issues as the best opportunity to grab hold of the people that are now starting to count pennies again. I deal with European cars so lots of owners just want car fixed, not really concerned about price, but now they start to care. T
  10. Joe, so you know I value your opinions and advise, this just goes to show why I'm on this forum and continue to read, post, and learn from it. I'm going to keep working with my tech but the last few sentences about the nay sayers is halarious because that is the exact argument I get from him about it. CARMandP, I agree going forward I will be making this a requirement.
  11. What suggestions does anyone have regarding techs that have a tough time passing the tests. To sum it up I have a tech that will take ASE tests when I ask him to but tells me that I'm wasting my money because he won't pass. He takes tests and just barely fails. I have offered everything I can think of to get him past that hump. He is very smart and knows his way around vehicles and diagnosing them, and I dont see replacement as a proper solution because I have seen many techs that are laughable compared to this guy over the years. I think he just freezes during the testing or just gets overwhe
  12. Well Joe I'll sum up what I do, you reminded me of yet another task I need to complete !!!!! I am the service manager, I work at the counter with my only other service advisor so I am real close and do the task myself as well. What we do is make sure we test drive each car after the repairs are done and cleaning is done. During this we are basically doing the following: - Making sure the engine runs smooth and the vehicle rides smooth (obviously depends on what we know about the vehicle) -Inspect interior and exterior to make sure no signs of hand prints are present, no signs of obvio
  13. Scott, thanks for the reply. I checked the site and have not been able to figure out how to contact someone, it's just a login page.. am I missing something? Also, have you searched for free services? I remember years ago I had found sites you could txt from for free, I think it was carrier websites, or the likes of yahoo or google. If you did, any reason your paying for it? Are the free sites using the phone number for advertising after its sent a txt (obviously customers would not like that). Thanks, Joseph
  14. Memphis Rob---- Have you checked with Worldpac? I have used them for years. We specialize in MB, BMW, Saab, and Jag. They are my #1 supplier. I asked my parts manager about labor reimbursement and he said he has never asked. I wanted to see if you have and what answer you got if you did check with them. I also wouldnt mind if we maby started a new thread discussing tools used for Euro cars. If you want to go into it or have a guy at your shop that would be more knowledgable I would love to discuss because I have bought what I feel is junk lately to save a few bucks and really hate myself
  15. Scott, I would love to see the link as well! Thanks, Joseph Hall


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