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Who here participates in management training? Poll!


Who here participants in Management Training or Group Training? Poll!  

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I am in my second year with ATI, and I have benefited greatly from this relationship. My car count is higher, my ARO is higher, and my parts profit is MUCH higher. I enjoy the accounting aspect as well as the weekly reporting and coaching sessions. I'm extremely glad I traveled 100 miles to attend an introductory seminar and found out about this program.

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Anyone been involved with "Repair Shop Coach"? I just started with them this fall after many years with Elite. Elite was very good for our business as were the management courses and consultations before them. (this is our 27th year in business) It is always scary and different when you go down a different path, you sort of wonder what's about to happen, if you made a smart choice. Any stories you folks have about adventures in business coaching and consulting?

Why did we change you ask? Just because... things became stagnant, we plateaued I suppose. Every time you shake things up it seems that there is a renewed energy, things that you have forgotten or never knew before come to the forefront and you get results once again.

It's much like the day to day events at the shop. Unless someone new takes a look from the outside - in, you may never see how you can improve and grow.

You never see what is broken because you are so used to looking for the same things all the time...

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Anyone been involved with "Repair Shop Coach"? I just started with them this fall after many years with Elite. Elite was very good for our business as were the management courses and consultations before them. (this is our 27th year in business) It is always scary and different when you go down a different path, you sort of wonder what's about to happen, if you made a smart choice. Any stories you folks have about adventures in business coaching and consulting?

Why did we change you ask? Just because... things became stagnant, we plateaued I suppose. Every time you shake things up it seems that there is a renewed energy, things that you have forgotten or never knew before come to the forefront and you get results once again.

It's much like the day to day events at the shop. Unless someone new takes a look from the outside - in, you may never see how you can improve and grow.

You never see what is broken because you are so used to looking for the same things all the time...

 

 

awesome. Let us know how you like it! Any reason you didnt graduate into a 20 group?

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I was in 20 groups for many years. I started in a RLO 20 group some 18 or so years ago. After our Coach left and joined with Elite I stayed with them for many years. I think I dropped out 3-4 years ago. I miss some aspects of it but there were many things in the process that became stagnant. That was the sign to me to drop out.

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I was in 20 groups for many years. I started in a RLO 20 group some 18 or so years ago. After our Coach left and joined with Elite I stayed with them for many years. I think I dropped out 3-4 years ago. I miss some aspects of it but there were many things in the process that became stagnant. That was the sign to me to drop out.

 

 

Understandable. Did you ever consider joining another 20 group or something else comparable?

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I see above you've stated a connection with Elite.....to what capacity? Are you in a 20 group, part of a one on one coaching? Or looking to be a coach?

 

 

I was a coaching client for 2 years with Elite. Not currently a coaching client, transitioning to mastermind and 20 groups. Elite is a great organization though, nothing but good things to say about them.

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What is mastermind and which 20 groups are you looking at? Have you spoken to Jim Murphy?

 

 

There is a new mastermind group Greg Bunch of Aspen Auto Clinic is starting up. It is geared specifically toward multi shop owners which is what we are transitioning to become. I'll be attending their first meeting and checking that out.

 

I have spoke to Bob Cooper about Elite Pro Service but I haven't spoken to Jim Murphy.

 

I will also be attending another 20 group meeting to test the waters in February. I believe the name of the group is Import Auto something? the name eludes me at the moment.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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