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By Joe Marconi
As shop owners, we sometimes feel that we need to answer every question and handle every situation. While you need to be proficient as a business owner, you also need your employees to think for themselves.
Empower your people to solve problem. Ask them for their opinions and don’t be too quick to jump in on every situation. The more you jump in and solve their problems, the more they will rely on you. This is not to say you don’t have their back; but a team functions best when everyone takes ownership of their position and takes responsibility to take care of problems.
Will employees make mistakes? Yes. But there isn’t a shop owner on this planet that has a perfect record at making decisions. We all make mistakes.
As a shop owner; teach, mentor and coach. Include your employees in on decisions that relate to their job position. When employees feel you trust them, they will begin to solve their own problems. This will set you free to work on the things that will bring you greater success.
By Hands On
I need to find some employees fast and I am having no luck, anyone willing to help me write an advertisement or help me with postings, over the phone or through e-mail, please let me know.
Just found this, not feeling good about this.
We've been running adds for months, (AdWords, facebook, monster and many other sites) and just can't find quality candidates! I was thinking it was just us, be it the shop, methods or maybe am unsaid reputation but I've been talking to other shops and folks who frequent other shops (tool dealers, part suppliers etc) and they say everyone in a 100 mile radius is hiring but can't find help.
Any insight? Are we alone in this?
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By Jay Huh
Do you guys ever have contests for your employees? I have 3 service advisors and I like friendly work competition. Also running a 50% off oil change ad on adwords..... so doing a $100 contest to the advisor that has the highest GP average this week.
First time doing something like this. Hopefully it lights some excitement about their job and no sore losers at the end lol.