How to train employees

[CAautogroup]

Hello all,

 

What policies / procedures / rules do you have and enforce on your employees that represent your business? ie no cell phone use, professional attire, etc. We seem to be having a tough time at our facility of the employees following direct orders. What steps do you take to enforce rules in the work place? ie probation, time off? Do you have a handbook you follow?

 

Thanks in advance for your thoughts and opinions.

 

 

[nmikmik]

I thought I have seeing this topic recently, here it is from the forum search;

 

http://www.autoshopowner.com/topic/9137-employee-handbook/?hl=handbook

[Joe Marconi]

All policies and procedures must be clearly defined and written; Uniforms, hours of operation, cell phone use, lateness and all other aspects of operating your business. In addition, you also need a workflow process where everyone is on the same page with regard to inspecting a car, brake jobs, oil changes, diagnostic work, etc., etc.

 

We all have different ways of doing things, but there needs to be consistency in how we operate. Every shop is a little different, so I recommend doing your homework. One tip, get everyone involved. NO ONE likes change, so the more "buy-in" you create from your staff the more successful you will be.