Jump to content


How to train employees

Recommended Posts

Hello all,


What policies / procedures / rules do you have and enforce on your employees that represent your business? ie no cell phone use, professional attire, etc. We seem to be having a tough time at our facility of the employees following direct orders. What steps do you take to enforce rules in the work place? ie probation, time off? Do you have a handbook you follow?


Thanks in advance for your thoughts and opinions.



  • Like 1

Share this post

Link to post
Share on other sites

All policies and procedures must be clearly defined and written; Uniforms, hours of operation, cell phone use, lateness and all other aspects of operating your business. In addition, you also need a workflow process where everyone is on the same page with regard to inspecting a car, brake jobs, oil changes, diagnostic work, etc., etc.


We all have different ways of doing things, but there needs to be consistency in how we operate. Every shop is a little different, so I recommend doing your homework. One tip, get everyone involved. NO ONE likes change, so the more "buy-in" you create from your staff the more successful you will be.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...