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Vote of confidence in Elite's High Impact II Sales Seminar


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There has been a lot of talk about Shop Management and Sales Training Seminars recently and I just wanted to give my experience to everyone on the Elite High Impact II Sales Seminar I attended over the weekend. It was a 1 day class focused on Elite's Service Advisor/Sales method. This was not a class on Shop Management per say so I don't want to confuse anyone. It was however a really good introspective on a proper sales cycle that most (including myself) do not have a solid system for. If any shops out there have a need for good sales training or at the very least movement in the right direction I would recommend this seminar. What is nice about this seminar was that there was no excessive sales tactics for their other services. They mentioned their other programs briefly (10-15 minutes) and left you with a folder if you were interested. I have been to other 1 day seminars (Management Success, YUCK!) and had been completely turned off by them.

 

If anyone has any specific questions they can PM me.

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  • 4 weeks later...

kingwoodshell,

 

If you have a class nearby I would recommend to take advantage. The cost is really nominal if you can take even 1 thing away from the class. What I like about Elite is they are not pushy when it comes to their sales pitch on their other services. They mention it, give you some information about it and invite you to ask them questions if you are interested. I've been to other 1 day classes and they are absolutely horrible with their pushy sales of their other services. Management Success comes to mind and I had a HORRIBLE experience with them. Also the difference with other 1 day workshops is this is strictly a sales workshop opposed to a shop management/shop owners work shop. If you as the owner are the SA or you have SAs it is worth attending.

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I have some experience with ATI. They're a good bunch of guys but are REALLY expensive.

How are elites prices. I know the class the just had was about $300-$400 but how are they when it comes to digging into our company and offering classes and such. What can we expect to pay per month.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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