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AutoShopOwner Articles

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543 topics in this forum

  1. Where Do They Go? - - - So what do those customers do when you're to busy to get to their car?

    By Gonzo,
    • 7 replies
    • 2.5k views

  2. 2012 and Beyond: Opportunity or Uncertainty?

    By Joe Marconi,
    • 3 replies
    • 2.2k views

  3. Dealing with and Learning to Manage the Changing Workforce

    By Joe Marconi,
    • 5 replies
    • 2.5k views

  4. Sometimes You Meet the Nicest People At the Repair Shop --- (Time for a feel good story)

    By Gonzo,
    • 2 replies
    • 1.5k views

  5. The Walking Dead

    By Joe Marconi,
    • 3 replies
    • 2k views

  6. Second Rate Parts --- Just because it's a "new" part doesn't mean you're done. Test, Verify, and if neccesary... test again.

    By Gonzo,
    • 6 replies
    • 2.1k views

  7. You Can Lead A Horse To Water... "leading the tech into replacing parts with out testing is never a good idea"

    By Gonzo,
    • 5 replies
    • 2k views

  8. Dog Gone It! - - - - - the vet and the dog, the mechanic and the car

    By Gonzo,
    • 9 replies
    • 3.3k views

  9. The A,B,C's of Automechanics - - - - - I don't agree with the labor guide skill levels. I've come up with my own definitions.

    By Gonzo,
    • 5 replies
    • 2.7k views

  10. Passing The Torch - - - "It happened to this dad's first car and now it happened to the son's car as well."

    By Gonzo,
    • 4 replies
    • 1.9k views

  11. Take It To The Dealer - - - Every customer has a reason they are at your shop, Everyone of them have made a choice as to which type of repair shop to use (dealer or independent) here's a few of those reasons I've run across

    By Gonzo,
    • 3 replies
    • 1.5k views

  12. Snake Oil -- -- -- Some people will buy anything... ah, not me.

    By Gonzo,
    • 3 replies
    • 1.9k views

  13. Redneck Repairs --- --- There's a touch of redneck in us all. If you know where that roll of duct tape is... you and me have something in common... we're rednecks

    By Gonzo,
    • 3 replies
    • 1.6k views

  14. Temper -Temper . . . . . When the repair got the best of this dad, he let the car know....

    By Gonzo,
    • 5 replies
    • 2k views

  15. Apples to Apples - - - - Cheap parts-good parts-- is there a difference? Now, explain that to cost concerned customer.

    By Gonzo,
    • 13 replies
    • 4k views

  16. Why DIY - - - Is it time for DIY'rs to put down the tools?

    By Gonzo,
    • 6 replies
    • 3.7k views

  17. Jack of All Trades - - - - - Who benefits from being certified - the tech or the customer?

    By Gonzo,
    • 14 replies
    • 4.1k views

  18. The Man Behind the Curtain - - - Even in the land of OZ, somebody has to keep the wizard in check.

    By Gonzo,
    • 11 replies
    • 3.3k views

  19. Trust - - - - In the automotive business... trust goes both ways.

    By Gonzo,
    • 4 replies
    • 2.1k views

  20. Getting Employees To Adopt The Right Culture

    By Joe Marconi,
    • 2 replies
    • 2k views

  21. ME Robot - - - Are we technicians, or are we robots???

    By Gonzo,
    • 3 replies
    • 1.9k views

  22. Drain the Swamp and Count the Alligators - - - Ocassionaly the customer has more confidence in you than you might have in yourself.

    By Gonzo,
    • 9 replies
    • 2.7k views

  23. By The Way --- Since it's here... "Ringing that service bell just a bit too much"

    By Gonzo,
    • 3 replies
    • 1.7k views

  24. Diagnosing a Cancer - - - - Leave a couple of old techs alone together for too long, they'll solve all the world problems.... including the problems in the auto industry

    By Gonzo,
    • 2 replies
    • 1.5k views

  25. WON'T HOLD YA TO IT ----- ------ ----- Really? ya won't hold me to it? then why ask?

    By Gonzo,
    • 6 replies
    • 2.4k views

  26. Service Writer Blues ----- The same old song and dance

    By Gonzo,
    • 10 replies
    • 3.4k views

  27. Code Talkers -- It takes more than reading codes to be a real technician

    By Gonzo,
    • 8 replies
    • 2.9k views

  28. Wacky Customer Responses ----- ---- ---- ---- The things people will say

    By Gonzo,
    • 8 replies
    • 2.9k views

  29. The True Essence of Selling

    By Elite Worldwide Inc.,
    • 2 replies
    • 1.8k views

  30. The One Word Your Customers Want to Hear

    By Elite Worldwide Inc.,
    • 1 reply
    • 1.6k views

  31. Checklist for Building a World Class Shop

    By Elite Worldwide Inc.,
    • 0 replies
    • 1.5k views

  32. GI Think I'm a Mechanic = Did I chose the right career for me?

    By Gonzo,
    • 7 replies
    • 2.4k views

  33. Where's Waldo? Tackling some auto repairs are like looking for Waldo

    By Gonzo,
    • 2 replies
    • 1.5k views

  34. Hot Rod Hot Head ---- When a customer gets hot over something someone else tells them.

    By Gonzo,
    • 5 replies
    • 2k views

  35. Check Engine Charlie - - - I'm sure a lot of shops/techs have a Charlie that stops by...

    By Gonzo,
    • 2 replies
    • 1.7k views

  36. Stepping Back into the Future - - - A brief look at the changes in computer systems from the early days to now

    By Gonzo,
    • 7 replies
    • 2.1k views

  37. 2011 the year in review

    By Gonzo,
    • 4 replies
    • 1.7k views

  38. Relationships, Not Salesmanship, Make the Sale

    By Joe Marconi,
    • 1 reply
    • 1.5k views

  39. Ode to Santa and the Economy ---- How Santa gets all those presents

    By Gonzo,
    • 4 replies
    • 1.9k views

  40. Neighborhood Mechanic - - - Leaving work at work... and not at home.

    By Gonzo,
    • 5 replies
    • 2.2k views

  41. Picture This ---- I learned a little something when I was teaching a little something

    By Gonzo,
    • 4 replies
    • 1.8k views

  42. Body Snatchers --- A story about a state trooper, a customer, and two dead bodies

    By Gonzo,
    • 2 replies
    • 1.7k views

  43. Detective On Duty -- tracking down a customer

    By Gonzo,
    • 2 replies
    • 1.7k views

  44. Left Handed Socket - - - Understand what you're doing, before you understand you don't...

    By Gonzo,
    • 3 replies
    • 1.8k views

  45. Welcome, ... To the Outer Limits - - - - Who's in control of your car? You? or not You...

    By Gonzo,
    • 6 replies
    • 3.6k views

  46. Clamps and Batteries - - - - The negative and the positive of home grown battery clamps and repair

    By Gonzo,
    • 9 replies
    • 3.1k views

  47. Problem on the 'IN" side - - - - How important it is to be as descriptive as possible when explaining things to a customer.

    By Gonzo,
    • 4 replies
    • 1.7k views

  48. Trick Or Treat ----- a spooky story for a spooky night -----

    By Gonzo,
    • 1 reply
    • 1.7k views

  49. New Report Brings Opportunity for Growth, Are You Up to The Challenge To Move Your Business Forward?

    By Joe Marconi,
    • 0 replies
    • 1.3k views

  50. Car 54 - - - - A customer unwilling to wait, but not unwilling to leave an insult.

    By Gonzo,
    • 6 replies
    • 2.4k views


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