Quantcast
Jump to content


Check Engine Charlie - - - I'm sure a lot of shops/techs have a Charlie that stops by...


Gonzo

Recommended Posts

Check Engine Charlie

 

 

 

Charlie comes in every now and then. I guess you could say he's a regular but I think I would call him more of an opportunist when it comes to his car repairs. He'll go to an oil change place for oil changes, a tire shop for tires, a transmission shop for transmission, so on and so on. If there is an opportunity to get his car into a shop he'll make an appointment and get it in. But, the one thing he seems to always use me for is the check engine light.

 

 

 

Normally, most people don't pay that much attention to the check engine light unless it's staying on. Not Charlie, he's absolutely paranoid it will come on and stay on.

 

 

 

Somehow, some way somebody has told him that the check engine light is not a warning of a problem with the exhaust emissions or related engine/transmission problems but the precursor to a ticking bomb that will bring an end to his ride of rides. It's as if the check engine light is the trigger to the doom and gloom of his car. At times, Charlie thinks the check engine light has stayed on a longer than it should when he starts it up in the morning. This prompts an immediate phone call and a trip to the repair shop. With all these trips he's seen me use several different code readers, scanners, O-scopes, and laptops that I have at my disposal to check codes and related engine systems. There's times I think he just wants to see what new gadget I've got that I can hook up to his car. The more bells and whistles I throw out there the more he seems to show up with another reason for me to recheck his car. He can probably name a bunch of the scanners that I've used… seriously… he's been to the shop that many times.

 

 

 

Sometimes I wish he would take up antique car collecting. Go buy something old enough that it doesn't have a check engine light in it and see if he gets the idea that the entire universe doesn't revolve around a service light. It's not like he doesn't remember cars without check engine lights he just doesn't seem to understand that a car can operate without one anymore. Why he's even told me about an old car he drove while he was in college that leaked oil so bad that he had to keep a can or two with him at all times. Talk about something that sounds like it was on the verge of doom and gloom… also sounds like the typical college kids car. So you would think he would have some understanding of the inner workings of the automobile, but apparently once the service light came into the everyday vocabulary his understanding has wasted away just like the oil in that old car from college.

 

I've tried to explain to him about the meaning of the service light and about the various reasons for it to come on but it just doesn't seem to sink in. I'm hoping the day never comes that his old car actually does turn on the check engine light… because if it did… he'd probably worry himself all the way to a coronary and he would have to have the car towed in while I'd have to make a call to 911 and have him towed to the emergency room. Of course I hope that never happens, but with him I could see something along those lines.

 

I generally let him watch the scanners do their work or have him watch a graph while I check things under the hood. The other day he was concerned about his O2 sensors and wanted to know if they were working correctly because he thought he saw the check engine light pop on and then go right back off. There were no codes stored and I asked him if it happened when he first started it or after driving several miles. It was while he was driving for a bit and not when it first started.

 

"What difference does that make?" he asked.

 

I then explained to him about how the heater circuit operated to warm up the sensor and what the sensor actually did in relation to the fuel mixture. This only made him even more curious to what they did.

 

"Watch this Charlie. I'll graph the O2 sensors here on this scope and I'll show you the front sensor and its corresponding rear sensor. You'll see the voltage changes on the screen as well as the differences between the front and rear sensors at the same time on the screen," I told him.

 

"Fascinating, simply fascinating," he said, "But I don't see how that translates to fuel?"

 

The more I explained the more he seemed to be lost. He still seemed to be more concerned about what was going to happen with that check engine light.

 

I kept up with the explanation until I got to the point where he was just staring off into space and lost interest in me, the check engine light and the little graph moving up and down on the screen.

 

I don't know if he ever understood a thing I said, or for that matter has reconsidered the importance of the check engine light. All I know is that at some point in time somebody is going to tell him something stupid regarding the check engine light and he'll make another trip to the shop and watch the fascinating little lines bounce around on my scope screen.

 

No matter what I say, no matter what I do, old "Check Engine Charlie" will still listen to some B.S. from somebody out there and then head over to my shop for another diagnostics that will amount to nothing. Maybe I need to come up with my own B.S. to counteract what everyone else keeps telling him.

 

I guess it comes down to the old saying:

 

If ya can't dazzle them with brilliance… buffalo them with a little bull.

 

There's a Charlie everywhere.... harmless and at the same time a little annoying. Gotta love em though. I'm glad you like the stories, I also enjoy reading your comments.

 

I hope my stories brings you a little sanity into your busy days as much as it does for me. At least after reading one of them you realize you're not the only one that has odd customers or weird situations at your shop. thanx again Gonzo


View full article

Link to comment
Share on other sites

You've got it right Joe.... there's a lot of Charlies and Tonys out there... they'll never learn... cause they think they already know... LOL

 

Thanx for the comments. U da best

 

 

Link to comment
Share on other sites

  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
  • Similar Topics

    • By carmcapriotto
      Raising labor rates is not just about increasing prices. It's about finding more value in the industry and positioning ourselves as professionals. Join our panel as they highlight the need for understanding the concept of effective labor rate, ensuring services are charged appropriately, viewing the business as a professional entity, providing a positive customer experience and addressing core business problems before raising labor rates. Our panelists encourage shop owners to take a comprehensive approach to their business strategy, considering all factors and not just focusing on raising labor rates. Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Brent Fleischman, Yocum Automotive, Republic, MO. AutoFix Auto Shop Coaching. Listen to Brent's previous episodes HERE Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer's previous episodes HERE Show Notes:
      Raising Labor Rates: Importance and Impact (00:00:01) Discussion on the reasons to raise labor rates, the impact it can have on a business, and the need for a long-term strategy. Factors to Consider Besides Labor Rate (00:04:14) Exploration of other factors that contribute to a business's success, such as overall business strategy and addressing pain points. Calculating Effective Labor Rate (00:07:34) Importance of understanding and calculating effective labor rate, including the need to charge appropriately for all services provided. The mindset shift and the need to raise labor rates (00:08:33) Discussion on the importance of raising labor rates and positioning the industry as valuable and professional. The impact of undervaluing the industry (00:09:52) The negative effects of undervaluing the automotive industry, including difficulty in attracting technicians and obtaining loans. The bottom line and approaching the business as a business (00:12:10) The importance of considering the bottom line and treating the automotive business as a professional enterprise rather than a hobby. The importance of customer experience (00:17:59) Discussion on how people buy feelings and the need to focus on providing a positive experience in the automotive industry. Sharing new labor rates with the team (00:18:39) Importance of communicating labor rate changes to the team and how it helps maintain profit structure and make investments. Effective labor rate and its impact (00:19:03) Exploration of effective labor rate, its calculation, and the need to consider menu jobs and their effect on gross profit dollars per hour. The importance of personnel and procedural issues (00:27:40) Discussion on identifying whether the problem lies with personnel or procedural issues in a shop and the need to align the shop's mission and vision statements with its culture. Addressing cultural issues and offering training (00:28:50) Exploration of the top-down approach in addressing cultural issues, identifying personalities, offering training, and monitoring staff to create long-term relationships with customers. Considerations before raising labor rates (00:30:07) Importance of analyzing gross profit percentages, solving core problems, and focusing on profitability and core processes before considering raising labor rates.
      Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections      
      Click to go to the Podcast on Remarkable Results Radio
    • By DUFRESNES

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Incfile.com
    • By carmcapriotto
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...