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jeffg

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jeffg last won the day on September 27 2019

jeffg had the most liked content!

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About jeffg

  • Rank
    Occasional Poster

Business Information

  • Business Name
    BRAKEmax Car Care Centers
  • Business Address
    2910 North Swan Road, Tucson, Arizona, 85712
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Website
  • Banner Program
    None
  • Participate in Training
    Yes

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  1. jeffg

    jeffg

  2. Change can always have it's challenges. We have been doing Mon-Sat for 20 years (now with 14 locations) and Saturday is just another day (except that it is typically our busiest and highest sales day of the week). No loaner cars, we do shuttle customers as needed (1 Shuttle at each location), rentals only when necessary for customer satisfaction. We tend to get most of the work out the same day. We handle anywhere from 20-40 vehicles per day average (depending on the store). I would say Saturday is a great day to be open and doing normal business. If the demand is there and you want/n
  3. I did find out a little more. Had a demo of their software. They do have Big O stores, I think some Jiffy Lube. Predominantly a tire SMS package, and predominantly used by tire shops, but also handles service. I have used a couple of other packages over my 30+ years in the business and what I saw of this product on the surface appears to be very good. Originally designed for the a multi shop environment, seems to have most of today's sought after features that have been written into the software, not 3rd party. I will let you know more as I get more information.
  4. We have always been open 7:30 to 5:30 Mon-Sat. Our people work 5 day weeks, having Sunday and typically a week day off, Saturdays off are an exception. Saturdays are by far the busiest day, highest sales and highest car counts. There are some people that you just can't convince to work for you that will not work on Saturdays. I think there are a lot of arguments for all options. Obviously if you have enough traffic, the more days/hours you are open the more business you can do, and your fixed expenses like rent will remain the same so it can be more profitable. You have to be able to bala
  5. Does anyone use or have any experience with Navex Automotive Management System POS?
  6. Have used Paychex, ADP & Paycom (in that order) over the last 18 years. Each change was due to features and price. I think they are all pretty good, have to believe they all have comparable features and can comparable prices, just a matter of who is buying the business or maybe who has come out with the latest/greatest new features. been with Paycom now for almost 7 years and been pretty happy. Have learned that changing companies can be a lot of work. Probably not a bad idea to shop them every few years and see what is available and at the very least, make sure you current pricing is
  7. We use DemandForce. I think it works well, a lot of useful tools for followup and keeping in touch with your customers. Haven't looked at other options lately. A little on the pricey side, but worth it.
  8. Haven't heard that one. Visa/MC interchange rates are higher than 1% and I don't know of a way to get around them, unless she is saying she will charge you 1% on top of the interchange rates. $129 per month for a machine is expensive, Most lease rates are in the $30-45 range and the cost to buy outright maybe in the $400-$800 range depending on the machine. If you aren't doing a lot of volume, maybe the extra that is being charged for the machine and the monthly fee makes up for what would be lost on the interchange rates. They seem to be always trying to come up with a way to say and do
  9. Not saying it is not true, just saying I have never seen anything like it. Would like to see a statement or contract that showed how it worked. Is that your average rate or fixed rate for all cards processed? Do they charge the same for Amex, & Discover? What about debit cards, are they the same?
  10. 1.44% on all cards seems to good to be true. Many types of cards charge more than that. There are set interchange rates charged by the card companies (visa, mc, etc...) and for many types of cards it is higher than 1.44% (rewards cards, fleet cards, Amex, Disc), some are lower (debit cards and some others). Not sure how anyone could charge 1.44% all in for everything unless you are doing a whole lot more debit cards. We are doing over 10 million a year in credit cards and I have shopped many times over the last 30+ years and never seen anything that is one fixed flat rate. I have seen cost
  11. Good article, sent it out to my key personnel. One of the guys replied that the title should be "Apples to Autozone"
  12. I doubt if there will ever be the perfect candidate no matter what your beliefs are. I agree with a lot of what Dennis R, has to say. The free market needs to be invigorated to create job growth. Right now we are all sitting back waiting to see what is going to hit us next, more regulations, more taxes, another downturn, etc... We need to see less regulation, less taxes, more confidence, more control on spending from the government. The people involved in any part of the public sector need to be reminded that they are supported 100% by the taxpayers money and/or elected/appointed by the
  13. We are open Saturdays 7:30 to 5:30 same as M-F. Always have been. Saturday is by far our busiest day of the week, always has been. Sure some times it is only average when the UA football or basketball team plays during the day on Saturday. We have a spreadsheet that shows how much we do each day of the week at each of our 12 locations and our GM uses it to schedule sales personnel at stores accordingly. Some store have more variation on which of the week days they do the best, but the company average is 20.1% of our business is on Saturday, 17.3% on Friday , and the rest of the days are all
  14. We use Pace Software Yes Management. Too much to go into here, would be glad to talk to you on the phone if you want. We have 12 retail locations and like most things about it. I have a bit of programming background and have been in the Automotive business for over 20 years, and have dealt with the implementation side of shop management software all of that time as well as handled the accounting and IT for 2 different multi store operations. There are some things I would sure do differently, but all in all it is a pretty good solution with a lot of bells and whistles to fit many different


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