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Left Handed Socket - - - Understand what you're doing, before you understand you don't...


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LeftHanded Socket

 

Understand what you're doing, before you understand you don't know what you're doing.

 

 

I’m sure a lot of us know a guy who thinks he’s a mechanic, who talkslike he knows what he’s doing, can rattle off obscure facts and figures aboutlong ago car information that has no relevance to today’s cars… but sure soundsimpressive. Some of the stuff I thinkthey make it up, or they put some facts and fiction together and come up withtheir own conclusions.

 

I’ve got one of those types of guys; he comesby my shop from time to time. He’s harmless so to speak, hardly ever spends adime with me, but he’ll stop by to ask a question or two. Sometimes it’s just to borrow a tool. Of course, his way of asking a questioninvolves telling me something about the auto industry that really has nogeneral purpose other than to fill his head up with a bunch of useless facts.But, he feels it is important enough of a useless fact that I should know aboutit. Never fails, he shows up forsomething and before he leaves he will enlighten me with his latest automotivewords of wisdom. I guess it’s his way ofkeeping his title as the “All knowing of useless facts and fiction of the autoworld”.

 

“Youknow what year the first truck came out with a driveshaft?”

 

“No, I don’t,” I answered. (Does it matter right now? Today or any otherday whether or not I know what year the first truck came out with adriveshaft? I can’t recall anyone everasking me that question, but just in case it does come up I might as well findout.)

 

“When did the first truck come out witha driveshaft?”

 

“1914,” he said, “Yep… before that theywere all chain driven. That’s a fact.”

 

Super, now I know what year, was thefirst year, of a driveshaft driven truck. Ya never know, I might be working on acrossword puzzle later today and that exact question might be on there. It’s a good thing he mentioned it… why, Imight have spent hours searching for the answer. I should tell him “Thanx”… but just to be onthe safe side, I’ll wait ‘til after I’ve checked the crossword puzzle myself.

 

 

The other day he stopped by and told me he was working on the brakes ofhis sons GM truck. One of the longcaliper bolts was stuck.

 

“Ya got one of those “cheater”bars?”

 

“I do, but I think it would be wiser tospray some bolt release spray on it, something that would break the rust free.”

 

“Sure, sure, where’s your bar?”

 

I handed him a piece of pipe largeenough to get around the ratchet or wrench, or whatever it is he was using. He headed out of the shop and went back towork on the caliper.

 

I thought I was done with him when hesuddenly appeared over my shoulder while I was working under the hood of a car.

 

“Ya got a drill bit that’s big enough todrill out that hex head?”

 

I had to ask, “Did you strip it out?”

 

“Oh they make those things out of suchsoft material, you know.”

 

“Right,” Isaid sarcastically.

 

“You know they came out with those left handed sockets a long time ago,”he tells me, “I’ve got a few of them still in my toolbox. I was trying to takethis bolt out with one of them, shouldn’t ever use one of those except on lefthanded bolts and nuts.”

 

This is one of those times that I’m notgoing to even ask what the heck he’stalking about… I’m just going to find the drill bit for him, and send him backdown the road. I’ve got things to do… can’t be wasting time on this.

 

A few minutes later he was back… “Ya gota center punch?”

 

“Top right-hand drawer.”

 

Off he went again. Now I’m wondering…how long do I let this go on before I offer to help him? Oh, I forgot… its Mr. Know-it-all… he canhandle it. He’s got the answers to all theknown problems of the universe. Perhapshe’ll even find another use for his left handed sockets while he’s working onthe truck. I wonder if he has theratchet to go with them?

 

A few hours later he was back. Nowwhat does he need?

 

“Got a tap that will fit?”

 

I should have known. I should haveanticipated he would need that next. While I was digging around for the right size tap I knew I was in forsome more of his words of wisdom. It’s been a long day already; a little breakfrom reality wouldn’t hurt. Ok, what yagot… come on you always have some useless automotive knowledge you want to layon me anytime you stop by… What’s itthis time.

 

“Did ya know, the fastest time for removing a car engine, andreplacing it is 42 seconds on a Ford Escort, back in 1985.

 

“No I didn’t know that. Here’s the tapfor that caliper bolt.” (Don’t ask for details… he’ll never leave… just handhim the tap and move on… reality is calling and staying in the twilight zonetoo long is way too dangerous. You’llget sucked up into the vortex of useless information and be swept away beforeya know it.)

 

The things I learn from this guy. Important stuff you know. One of these days I’ll find a need for itall. As for what purpose it will allserve, I haven’t a clue, but I should be keeping notes. I might need some of this information the nexttime Alex Tribek comes knocking.

 

The next day he showed up at the shopwith the piece of pipe, the drill bit, center punch, and the tap all neatlywrapped in a towel.

 

“Here ya go, got it done. I gotta ask ya, what do you do when one ofthose get stuck like that?”

 

I’m shocked, he’s asking me? This is anew chapter in his approach to auto repair. I’m going to have to sound real professional here for a moment. This is my big chance… here goes…

 

“I generally soak the bolt and threads withpenetrating oil and leave it sit for a few minutes. Then drive the socket in tight with a fewtaps of a hammer. Then with a bit ofpressure I’ll try to turn the bolt with a quick jerk. It comes loose that way every time.”

 

He stood there visualizing in his headwhat I had just told him… and then he answered.

 

“Well why didn’t I just ask you how todo it in the first place?”

 

Funny ain’t it… how some people learnfrom others and others learning by example. Then there are some who think they know it all… but really don’t knowmuch at all. Then there are guys likethis, the kind of guy who usually will find things out the only way they everfind anything out.

 

The hardway.

 

 

Thanks for keeping up with my column. I enjoy writing the stories and I especially enjoy your comments. Your comments help decide what I send onto the editors. Not all of the stories go into print... (they decide not me...) but in time... they might all make it sooner or later.

 

Thanx again.

 

 

 

 


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Posted

I had one of those type of do it yourselfers in the shop last week. He knew everything. He had us replacing a fuel filter to get rid of a gasoline smell he was getting in the car. Now figure that one out??????????? His whole problem was the car was missing, running rich, CEL was on, and he was smelling the unburnt fuel coming through the exhaust. I told him before we ever started that this was not a fix for his problem but did he listen? Nah! :P

Posted

Your story reminded me of an old customer.

 

Back in the 80’s I had this customer who insisted on bringing his shop manual with him and reviewing the work on his car before I worked on it, just to make sure I was doing the job right. I was a lot younger then and had a lot more patience. He would leave me the manual, just in case I had any issues. Imagine that! Also, he would tell me that if I got stuck, just call him. He will run right over to give me a hand.

 

Why I put up with that back then I can’t answer you. Now, I just laugh about it.

Posted

I toss the manuals in the back seat... and the ones that want to show me the page I just laugh at them. I guess they figure I must be a complete idiot. Why else would I be fixing cars for a living? I guess I'm too stupid to know what I'm doing and they've got to help me out. My under-my-breath comment to them, "Hey, dipstick... you're the one that needs help... you've got the book and STILL don't have a clue what to do...! ! " I guess that's why I write about the things people do... it's common all over the country-----------Stupidity that is. LOL Thanx for the comments guys.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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