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Great Tire Deal

I select Safety First, Leaks Second and Maintenance Third. Approx 25% of the public do not have $1000.00 to spend fixing a vehicle. Always Present your customer with the solutions and plan services they can depend on. The referrals from a satisfied customer are the future profit's on today's work.

 

Happy Valentines Day to all.

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I like your approach and I'll add that when you look at a customers car and you see more things that need to be taken care of you make sure you tell them about it, give them a dollar amount a time frame... and give them as much "heads-up" as to what to expect in the future.

 

 

I select Safety First, Leaks Second and Maintenance Third. Approx 25% of the public do not have $1000.00 to spend fixing a vehicle. Always Present your customer with the solutions and plan services they can depend on. The referrals from a satisfied customer are the future profit's on today's work.

 

Happy Valentines Day to all.

B)

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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