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Hi all, I was wondering where do you typically display your shop warranty policies? Sign posted in office, at the bottom of the invoice, bottom of signed work order, on your website? What do you recommend? Thanks, Nick
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We've created this section here for you to post your shop website. This is a great way to get some feedback and suggestions from your peers.
Please post relevant automotive shop websites only. Any posts including non automotive shop websites will be moderated and removed.
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Doctor's Orders The field of automotive repair and body work has always been plagued with a few unscrupulous individuals. But, I would say that every trade has their share of them as well. I pride myself on doing the best that can be done for my customers and I don't take kindly to anyone who thinks this job is anything but a professional. This is not a job that can be mastered overnight; it takes years of experience and understanding. Even though I carry the title “ASE Master Technician” I don't consider myself a “Master” of the automotive field. I may have “mastered” the trade but not the technology that continually changes. That's an ongoing education which each and every mechanic deals with. But, with that said, there are still some individuals that still look down upon the automotive trade as some sort of second class job. Recently I received an email from one of those type of individuals. Several years ago I wrote an article titled, “Diagnostics Fee or Diagnostics Free” which was published in a variety of magazines. The article was primarily about the issues of a diagnostic fee for testing and evaluating a vehicle. A copy of one of the magazines was in a waiting room at a repair shop where this guy was getting his car to be repaired. He happens to be a dentist, which I consider as much a professional field as mine. However, this guy... doesn't see it that way. His email went something like this: I read through your 'two cents' on engine diagnostics and I could not agree more. However, I do have a bone to pick. Charging for a diagnostic is fine but where do you draw the line? I am a general dentist. For a new patient I charge $39 for an exam (cleanings from a hygienist are $60). I take roughly 25 minutes to complete an exam on a patient. Some patients take longer as they have a more difficult case and sometimes they just have more questions. I have spent 9 years in college, at a cost of over 200k, and roughly 600K on my practice (I have lots of fancy equipment too, even more expensive than the 'diagnostic computer') AND I am dealing with the actual health and well-being of mankind (screenings for head neck cancer, dental caries, oral path., etc., etc.) If I used your kind of math I guess I should charge more in the neighborhood of $500 for an exam (my education alone was probably more than 20 times yours so the math is still WAY low). But I don't charge that much. A true professional would realize when a charge is ridiculous and when it is not. A diagnostic charge from a mechanic should be in the neighborhood of $20. If you are charging in the near $100 range I would consider removing the self-titled "professional" from your website. Which I found funny that you brought it up anyway. Your computer is a one-time purchase. You don't throw it away when you are done so quit trying to factor in the computer cost like it is a consumable. A mechanic's pay at best is $35 an hour. A $20 diagnostic over 5 minutes is more than enough for that and even overhead. Actually, you just gave me an idea. I am going to tell my patients I now have a "parts, labor, and supplies" fee. That would be great. Imagine the next time you come into my office and I say that my labor fee is over $500 an hour. My patients would leave. I can't believe a mechanic thinks charging $100 an hour or labor is reasonable when everything else is also marked up 300% PLUS!!!! ... It is laughable. Anyway, I agree....but let’s get realistic. This is a junk email and address, no need in trying to contact me with your response. He agrees? Realistically, I find that hard to believe. These are the typical misguided perceptions that still linger in some peoples conceptions of the auto mechanic. Apparently, according to this guy... I'm not worthy of calling myself a professional because I'm “just” a mechanic. It's sad to say that there are still people out there that take this dim view of the automotive mechanic world. It could be this guy is only retaliating from a previous experience with his car that didn't go right, or it could be he was at one of those “unprofessional” shops that tried to tackle a job they shouldn't have been taking on. Maybe he thinks all mechanics alike, and not one of us is a true professional in our trade. Obviously, after reading this, I have come to realize that all dentists are not alike. I know my personal dentist respects my profession... and has a great amount of appreciation for my trade, just as much as I do for his skills and abilities. Even though in the email he stated there was no need in a response, well, there is a way to respond. Here it is. Those years you spent in college almost equals my years of training... your investment into your field is acknowledged and is definitely a part of both our trades. Mind you, the countless changes and improvements in the equipment and procedures in the auto industry (and dentistry as well) doesn't offset the cost of doing business in any shape or form. You'd think it would, but, as fast as the auto manufacturers introduce new systems so does the equipment to diagnostic them change. Honestly, I feel sorry for this guy. He seems kind of bitter. As a mechanic, I work on everything from the front bumper to the rear-end of the car. This guy... using a car as the comparison... only works on the shiny grill that everyone first sees. I mean really... he only has two models to work on and the last time I looked both models have the same 32 components to deal with. But, let's not reduce ourselves to his level of explaining the differences between the two professions. Oh wait… I already did. My bad… I guess it’s a lot easier to be condescending than it is to pull teeth, huh, Doc.? Sorry Mr. Dentist, I don't think I'll be following “Doctor's Orders” as you clearly state them in your email. I think this time you should take my advice and try to be more respectful to the guys and gals that keep your cherished ride on the road. There's no set fee for diagnostics, there's no 300% mark-up on parts, and there definitely isn't any magic one time purchased machine that will diagnose a car. Maybe you should try to be a little more understanding and a bit more professional, because right now... you're not!
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Hey Everyone, I'm Ricardo from Complete Auto Reports. You may have heard about the shop management software that we made at a shop in Linden NJ. We've been really busy over the last year trying to refine the process at a shop through the software. We have come up with something we think that people can and will benefit from. We want to start with smaller auto repair facilities who are looking for something to transition out of paper and pen, as well as word documents and/or excel spreadsheets. We've taken our software and made a free package that allows the following from any device with a updated and functional browser: Take appointments from your customers Digital Vehicle Inspections - Included in every service request and sent to each customer if performed Workflow - Pending, Under Process, Awaiting Approval, Approval Completed, Work In Progress, Completed Ratings - Customers can communicate ratings directly to you Messages - You can communicate with customers through the platform Customer App - All service history available, can schedule appointments with the app, transfer vehicle records to new owners Sales Reports 100% mobile - Works on everything from your 5inch iPhone to your desktop. You can presently upload all of your customer information: name, address, phone numbers, email. Paid for versions offer parts ordering through PartsTech.com and Employeement modules that track employee time on jobs. Are there members here who are interested in trying the free platform to see if it's a fit for their business? Anyone interested in the paid for versions, can also get 60 days of free use and discounted rates available from our SEMA promotions.
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As shop owners, we sometimes feel that we need to answer every question and handle every situation. While you need to be proficient as a business owner, you also need your employees to think for themselves. Empower your people to solve problem. Ask them for their opinions and don’t be too quick to jump in on every situation. The more you jump in and solve their problems, the more they will rely on you. This is not to say you don’t have their back; but a team functions best when everyone takes ownership of their position and takes responsibility to take care of problems. Will employees make mistakes? Yes. But there isn’t a shop owner on this planet that has a perfect record at making decisions. We all make mistakes. As a shop owner; teach, mentor and coach. Include your employees in on decisions that relate to their job position. When employees feel you trust them, they will begin to solve their own problems. This will set you free to work on the things that will bring you greater success.
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OK. Not to start another parts markup thread but I would like to look at this from another angle. What percentages do you aim when marking up parts when you look at the part categories?
Just an example below:
Maintenance, etc ,etc
The reason I ask is because even a standard parts pricing matrix can blow certain items out of reasonable sale price. I am aware that less expensive items can net larger profits, which also makes up for more expensive items but I am trying to see a base line of what parts markup looks like with these categories.
So I am moving away from the automotive industry and will be staring a mobile heavy diesel repair and service business.
Does anyone have any good contacts or know of any forums that would be of benefit to me to get some mentoring and some advice from the pros?
Thanks in advance!
Hey guys, I found this alignment rack on craigslist, the guy is only asking 1000 for it, its older ya but in perfect working condition just needs some cleaning and a little maintenance. It is the Hunter Lite-A-Line system, I'm looking for anyone with experience with this system, is it good? bad? will it do a 4 wheel alignment? is it worth 1000 or is that not that great of a deal? thanks!