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skm last won the day on February 18

skm had the most liked content!

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About skm

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    Advanced Member
  • Birthday 01/05/1973

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  • Business Address
    0000 broken car road, service bay , Maryland, 20017
  • Automotive Franchise
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  • Certifications
    ase certified master tech, L1 , state inspection license, master emission repair license

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  1. hmmmm maybe time to find a new job 🤔😂... very good article ! Definitely applies to the new students as well as a lot of seasoned guys and gals .
  2. good story so true.. With the good long time customers the diagnostics fee is never an issue, but with the new arrivals from 90% - 95% you still get the "why do I have to pay for diagnostics I can get that done free at the parts store" (when pertaining to check engine lights) ... That being said you still find some places that are a little overboard.. Had a little old lady (one of my good customers) who's husband died a couple of years back , I always dealt with the husband, but she now has no option but deal with me LOL.. anyway she was going to go out of town just for a night but she has a 300 mile drive and wanted to make sure her car was good to go.. she was a little afraid since her check engine light had come on .. So it being a newer toyota she went to the dealer for the lifetime oil change and the check engine light.. then she came to me with the results since she didn't have the time to fix it and wanted to know if it was okay to drive the car, they said it would need more testing.. so I looked at here paperwork, p0442 (small evap leak) diagnostic charge 180.00 bucks, will need smoke test 156.00 customer declines any further diagnostics at this time.. I said well small leaks can be hard to find but sometimes it is a simple as a loose gas cap sure enough I took a look her gas cap was just set in place.. tightened it cleared codes and sent her on her way.. no charge . I understand sometimes more diagnostics are needed , but if you are charging 180 bucks at least do the basic diagnostics before trying to get an extra 156 bucks..
  3. Frank, lol just the last week I had a older Jetta , the shock (yes one on this car) was bad . Kinda worked in reverse pulling the hood shut and it was a heavy hood.. I propped it up with a pry bar as I replaced the evap solenoid my stupidity I put the makeshift pry bar on the same side I was working. As I pulled on the vacuum line to release it from the solenoid it popped off, my elbow hit the pry bar the hood hit my temple .. I could hardly chew food it hurt so bad was painful for a couple of days.. Even the experienced make dumb mistakes.. Nobody is perfect LOL 😜
  4. LOL so ture ! Then there is always that hood with a nice bend in it , humped up higher than the fender a bend going 6" to a foot towards the middle of the hood, where someone , maybe an old timer reached up and grabbed the hood to slam it shut without removing the prop .
  5. I had one like that the other day, the customer brought their own oil as he was filling out the ticket I asked him to write on the ticket "Has own oil and filter". I didn't take much notice handed the ticket to the Lube tech and he proceeded to change the oil in the car. When the guy came to pick the car up he was furious that we didn't use his oil. I retrieved his hard copy from the trash can by the computer where the tickets are printed and he had written "synthetic oil" no mention of his own oil.. I asked the tech if he used synthetic he showed me 4 empty bottles of 5w20 mobile one. The customer had the gallon jug of 5w20 mobile one. I tried to explain it was the exact same thing but he didn't believe me because of the size of the bottles. LOL.. To end anymore conflict I put his car back on the lift and drained the oil in the car into an oil jug, replaced the filter with his own and poured 4.5 qrts back in his car . Handed him the half quart left in his gallon jug and sent him on his way .. He was very happy as he left .. I don't think I would of ever been able to make him believe me that the quarts we have are the same as the jug he has..
  6. 😂 So true and funny !!!! I am sure those pocket screwdrivers are best friends with those 10mm sockets, they are just as evasive 🤔
  7. Great read ! The high expectations are already there the high compensation, well I hope that will be coming before it gets too late.. It has become a several times a day battle to try to get customers to understand why there are diagnostic charges and they don't drive a simple car anymore they are driving a bunch of computers on wheels. It is also probably a double sided sword when cars become more user friendly the general public probably believes the repair of them has followed suit . Remember all we need to do to repair a car is google , youtube, or phone a friend LOL.. It will definitely take someone very dedicated and willing to learn, to get into the repair business these days. we are known by a large majority of the general public as "grease monkeys, rip offs, uneducated kind of bottom feeders" also everyone thinks mechanics are rich all of these are so far from the truth will this ever change?? maybe maybe not. Will we ever break the stigma given to us ? possible once the workforce is weeded of the hacks etc. , until then well we just have to keep on plucking forward
  8. Scott, I am sorry i upset you, I am very passionate about what I do . I see way too many hacks and street guys out there. I can see you are also very passionate about what you do as well, this is what we need to keep this industry in check. We will all have different opinions on things and the way things should be done just because one enters an opinion that differs from one's own it does not mean it is an attack on them it is just an opinion.. (we all interpret things in different ways, one may read something and see it totally different to how someone else may see it) It is great that you have the confidence in your crew ! I am sure that makes your job that much easier. Yes we all need access to information and yes there is no such thing as too much information . Sometimes that information may be very questionable especially when coming from a very public source .. If you don't mind I would like to see some of the videos you have made . Anyway enjoy the rest of you time off and Happy New Year to you. May this coming year be even more profitable than the last ! Happy New Year simon
  9. scott, I knew I would hit a nerve.... one easy solution a shop program such as alldata, shopkey etc.... of course nobody has all the information , but also you are not going to find software updates on Youtube.. you are reaching for an excuse let's be honest my friend if you went to the doctor and saw him looking up symptoms or how to perform a particular procedure on youtube you would not have much trust or faith in them.. so why would you with a mechanic.. now if they were accessing a clinical program with proper documents written by professionals not self proclaimed Dr's you would have more faith in them... Next time you have to have a surgery or something I hope you don't notice the doctor pulling out his tablet and accessing youtube .
  10. No offense but why are your techs looking on forums, youtube etc.... while working on cars? Is this what a Mechanic is now a days? Is this possible why a huge part of the general public believes that anyone can fix a car all you need is google , youtube. or the little device you plug into the obd port and link to an app on your phone? NOT a good thing! Wouldn't the shop be much more proficient and money making if the "significant amount of time on internet doing research about the cars they are working on " was already in their heads? Seems as if maybe different techs are needed .
  11. I just wanted to wish everyone a Merry christmas, Happy New Year and Happy Holidays to ALL !!!!!
  12. Health insurance has become a JOKE ! we are not offered insurance through work.. I have to pay out of pocket for my and my wife's insurance. Our monthly bill starting Jan 1st will be 956.00 a month , there is no way we can afford it. We do not qualify for any assistance so it is on us.. Our saving grace maybe that my wife started a new job as a medical secretary for a spine doctor in a hospital so we have looked into their insurance and it looks like we should be able to join hers without having to wait until their open enrollment which is in may and wouldn't take effect until July. They said that they may be able to consider the high payment that we can't afford to be a life altering circumstance. Her insurance will be 400.00 a month cheaper and much much better coverage. much lower out of pocket and deductibles not to mention no need for referrals we can go to any specialist in the network most of which are in our living area so that is a plus as well. We should hear something soon if not we will be without health insurance starting Jan 1st.
  13. now all we need is a magical little elf who stays all year long in the shop to keep the techs and customers inline
  14. Love it!! The speech given multiple times a day turned into a great article !