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Posted

Anybody seeing shortages?  I haven't been able to get hose clamps for 2 months now.  Today I tried to order 0w20 and 2 vendors were out and said it would take 4-6 weeks to get.  2 weeks ago I tried to order rotors for an F150 and there wasn't a single vendor that had a set of 2.  I had to special order them from a warehouse in Texas.

Seems like some areas are seeing this before others.  Maybe we should keep a list of what's happening so we can get early warning on it.

  • Like 2
  • Alex changed the title to Parts Shortages
Posted

We are in NY, and also seeing a lot of part shortage issues. It takes time to hunt down parts, and sometimes the part is not available, or on back order. This is an issue. The time it takes to find the part hurts production, which hurts profits and more importantly: Morale and the customer experience. 

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Posted

I think it is everywhere.  Our lot is small, so we try to finish each job the day it is scheduled or 2 days for a large job.  We have one care here since September for rear diff .  Customer called Friday and decided to trade it in as is.

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Posted

We are seeing back orders on quite a few items.  This weekend I was trying to source some 215/60/16 tires.  What I found was it was hard to find four of anything in a name brand.  Inventory was very spotty with a lot of variance in prices. 

  • Like 2
Posted

The time, effort and concern of the quality is not good for all repair shops.  And new car dealers are struggling too. I am also concerned over the long-term affect of the the cars on the roads, as repair shops and dealership use alternative parts, just to get cars back on the road. 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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