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BrianJeffrey

Price Objections after the sale (Car done and gone for a week)

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I recently did a drivabilty repair on a 1999 Bonneville, a week after all was done the customer called to share his concern about the price of the MAF we replaced. I told him there we many out there and the only ones we have positive results with were the AC Delco new ones. He stated he could buy the same thing for less of course. The sensor cost me over $250 and my margin is 39%. Am I out of line charging this?

And how do you handle price objections similar to this?

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