ewelchtx
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ewelchtx last won the day on October 17 2016
ewelchtx had the most liked content!
Business Information
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Business Name
1955
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Business Address
Bounty, Corpus Christi, Texas, 78418
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Type of Business
Auto Repair
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Your Current Position
Shop Owner
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Automotive Franchise
None
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Banner Program
None
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Participate in Training
Yes
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ewelchtx's Achievements
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Not to sound trite, but if you're shop lives by social media, it can be hurt by it. Let your good customers decide based on their personal experience, not rumor, grapevine, hearsay, innuendo..etc. I would bet your best customers are not big "social media" people but are busy, productive and have more to do than stare at their phones. I've seen it, lived, it won it.
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ewelchtx started following Shop Owners: Focus on your key customers, not your worst , SOCIAL MEDIA ATTACK SNOWBALL , Example of why I hate dealing with the public and 5 others
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Example of why I hate dealing with the public
ewelchtx replied to tyrguy's topic in Customer Experience & Reviews
And it creates a record of the conversation, unlike a phone call. -
Running high volume tire stores for 30 years. Only one ever left loose came off within a block. FWIW
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I'm Confused... And need help.
ewelchtx replied to CarER's topic in Accounting, Profitability, & Payroll
It's real simple. If you want a 25% margin, divide cost by reciprocal of 25 or 75%. A 33% margin = 67% markup A 40% " = 60% markup Expenses + expected or budgeted profit divided by actual gross profit equal Sales needed to pay bills and obtain profit. It's very simple. Profit before taxes should be at least 12.5% to Sales -
I was a service mgr in Austin at my dad's Firestone dealership, working 6 days a week, bustin that a__ and here comes Jimmy Carter one night telling me I had a problem and should change my attitude(malaise speech). Knew right then it was political. When election day came in 1980 my wife in I were first in line at the voting place. I was 25 with a mortgage, a family and a good job. Reagan's tax reductions produced the sames howls of deficits you hear of Trumps now plus Reagan was 'old and stupid' according to the dems. Yeah, how's young and cunning working out for all of us. In 1983 when Reagan's policies were implemented(democratic Congress), our business exploded and did really well until we sold it at a premium 5 years later.
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Craziest thing you ever found in a tire?
ewelchtx replied to OOOooo's topic in Tires and Tire Services
Entire lawn mower blade -
Same goes for good and bad employees.
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Customer check in process ?
ewelchtx replied to sparkerauto's topic in Customer Experience & Reviews
In my 45 years of meeting and greeting upwards of 30-60 customers a day, Just the Best gave the best advice. Make the process simple, quick but thorough enough to get background on problem, if possible walk to car with customer to assess general condition and use. You also get a feel for what type of personality you're about to engage with. In my opinion, if nature of repair is uncertain at this point, upselling at greeting or check in is not the time. My 2 cents.