lmcca

hasnt happened here in Houston Texas, will be watching

You should do your homework before buying such a thing. It is not unusual to come across this, we use one called Fasttrak and it was a year long. We have surpassed it and are continuing but it was no big deal. There is allot of setup and training that goes into some of these things and to have a customer by it then dump it a month later is not cost effective and does not give it a chance. But, back on point, we have a paging system as part of our phone system and they also have a phone out in the bay to intercom call the front. Our techs are not allowed to come up front every time they want to say something, this wastes allot of time and makes productivity go down. The are required to send a message via fasttrak, google hangouts, email or call on phone.

more importantly, training. It would have prevented it.

It was a used axle assembly. Meaning, it was used. Parts wear over time, thus becoming used. When a used part is, pardon the pun, used then there is a much higher chance of failure than one that is new or rebuilt. Therefor, only a 6 month warranty was given because they felt that the potential for problems with this used axle is greatly increased after another 6 months of use on a used axle. He got 16 months on an axle that was used. Sorry, they only warrantied it for that 6 month period. Ford cant see what happened to that axle 16 months prior, that guy is telling you a story or the stealer is trying to make you look bad. So, did you charge him more than the axle could be rebuilt for?

https://www.motorcraftservice.com/Home/Index they will tell you everything you need to know.

yeah, you arent going to like doing it yourself. if you cant afford that, you are doing something else wrong. just sayin.

If you have the car she still has to pay to get it back. Just because they do a charge back doesnt mean a mechanics lien cant be filed on it, and now it must be paid in cash. Signed authorization will be your savior, hope you have it. The text show nothing about authorizing work.

we had a shop across from us do it........for a few months, i think you get screwed doing it.

They have been doing it for years. Although i dont agree with it for obvious reasons, its not a problem for us. We get 1 to 2 a week and once we explain it properly and politely we usually are diagnosing the problem.

the idea of the cheap lof price is to get them in the door. Once they are there it is your responsibility to keep them as customers, not the oil change price. There is a catch to everything and some are not going to be the customers you want. but others will be.

its 98% that the tech left them loose. how come no other wheel lugs are loose due to corrosion, aluminum wheels etc? You need to watch your techs when they do this to find out the issue. We too had this happened and i watched the same tech do the next one, now he didnt leave that one loose too but what this guy did was he placed a wheel on the car then just spun the lug nuts on by hand. Then he went to the next wheel and did the same thing and on to the next. So, most likely our guy got distracted and left one of those not tightened thinking he had already tightened that one. Customer drives and they start to loosen. Now we watch them randomly to ensure they dont do this, we actually have a policy that states that you tighten the wheel before going on to the next wheel, he just forgot or just didnt want to do it that way. anyway, good luck.

on another note, it can produce good customers and this may benefit fresh startups with few customers....

we used to have a cheap lof price, got rid of the customers we didnt want, was a good move and we will never go back to it.

wow, we are AAA in Texas, will look for this and post if we see it. Thats bs.

yeah, lack of response to outcome will discourage people from helping, just sayin

yuck, you would have to manually input EVERYTHING, no online parts importing, no labor importing etc. It may work for small shops but i see a major hinder to larger volume shops, and thats just those two things.

so how did you handle this? all good?

lol, its on the home page

yeah, just work with the customer towards a resolution, if one cannot be made, charge for what you have done and move on. They DID give approval so its not your fault for starting the repairs, parts are not an issue as they can be returned. It mainly sounds like he he second thoughts and got an estimate from someplace else and chose to let them do the repairs?

old post guys, someone was just asking the outcome.

Well said all, leave the emotions out of it, it only makes it much worse.

you actually let him do side work in your shop? are you insane? We have nor will ever allow that. What they do on their own time away from shop is fine as long as they arent soliciting our customers.

1. yeah, rather than look around the shop hoping to find some busy work, work on getting busier. Social media is great. Send out emails with specials, you should be collecting them. Call a local sign company and get some banners for the drive by people. Go thru some prior RO's for declined work or maintenance and call some customers. 2. Training for the techs. good luck.

Welcome to the forum, one other rule of thumb for forums is to not type in all caps, all caps is like your yelling at us Anyway, welcome!

i stole your post and emailed to my guys, hope you don't mind, it was well said.