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Found 7 results

  1. So, what's worse than AutoZone and Advance doing free check engine light scans? You know the answer, installing the part that was sold by these part stores without performing your own diagnostic tests first. I was at an affair the other day sitting at a table with a few people I did not know. And then the question I never want to answer comes up, "So Joe, what do you do for a living?" This person told me a 15 minute story about going to AutoZone to have a check engine light scanned, then buying an O2 sensor, bringing it to the repair shop that was recommended by the AutoZone, only to have the check engine light come on the next day. I am sitting at the table attempting to eat a really bad steak, and now I have to save the world. The more I tried to explain the more distant this guy became. So, I gave up and suggested he go back to the shop and pay to have the problem tested and diagnosed. His eyes lit up, "Pay for something they do FREE at AutoZone?" We are evolving into an industry where standards are being re written. And, it's not good. This guy went to AutoZone because of all the ads he hears on the Radio, and also speaking to a few of his coworkers at the office. Is it me or is there a real problem brewing here? Bigger than we have imagined before?
  2. It's no secret that Home Depot changed the Hardware Store business. Are we seeing the same thing occur with the auto parts industry? Will Wall Street dictate the future of the parts business? Main Street, not Wall Street once dominated our business landscape. Part stores were part of the community. Did they cater to the DIY? Of course they did. But the DIYer was someone who could actually work on his car, not the weekend warrior who has no business sticking his head under the hood. And why does he attempt to stick his head under the hood? Because companies like Advance and Auto Zone tells them they belong there. Don't know how to install your alternator, no problem, click on this video and we will show you Mr. DIY. There is no stopping big business and what mass consolidation will do to our industry. But, guys like me don't have to like it. The truth is Home Depot may have shifted their industry, but it also made a select group of business owners only stronger. The same may happen in the parts business. Big Parts Guys, if you truly want OUR business, you need to stop catering to the DIY market and insulting us by telling us the DIYer is not our customer. The motoring public hears your commercials, they see you ads, they get your discount flyers in the mail. So, stop the insults. I would have more respect if you just come clean. My guess, nothing will happen. The big guys won't change when money gets in the way. When home town and Wall Street collide, Wall Street usually wins. Usually, but not always.
  3. Openbay has partnered with AutoZone Inc. to enable Boston-area consumers to comparison shop and book automotive repair and maintenance services with a network of local professionals directly from autozone.com. I don't know how you feel, but is this really where we are headed? An online service, now partnered with a Parts Company, that gives prices over the internet and comparisons to other shops. Am I stuck in the past, or concerned about our future??? Here's an article on the topic: http://www.ratchetandwrench.com/RatchetWrench/June-2015/Openbay-Partners-with-AutoZone/
  4. Pep Boys has been struggling the past few years and it looks like they may be bought out. How this will play out is unclear. Here's a thought; would Advance Auto or NAPA be interested in Pep Boys? Is more consolidation coming? And is this good for the independents? Here's an article in the Wall Street Journal about the potential sale of Pep Boys: http://www.wsj.com/articles/pep-boys-approached-by-potential-buyers-1432077302
  5. The Atlanta Business Chronicle is reporting that Atlanta-based The Home Depot is seeing success with its pilot program for the automotive Do-It-Yourself (DIY) market. The company currently is running the pilot program in about 50 stores. Home Depot originally launched the pilot program in 10 stores in 2006. The home improvement retailer has dedicated about 500-square-feet of floor space to auto products, including motor oil and fuel additives. It is hard to imagine how Home Depot sees opportunity in the DIY market. I was under the assumption that companies such as Advance and AutoZone are working to form a strong alliance with the commercial trade. What does Home Depot know that others do not? Here is a link to an article and source. http://www.aftermarketnews.com/Item/130070/home_depot_likes_what_it_sees_in_automotive_diy_retail.aspx
  6. AutoZone continues to show that it is a major player in the auto parts business. With many independents experiencing a roller coaster ride with regard to sales, part companies appear to be doing ok. Below is a link in Aftermarket Magazine. http://www.aftermarketnews.com/Item/130005/autozone_reports_fourth_quarter_results.aspx
  7. My wife was having lunch at her job the other day and a conversation started regarding a check engine light. One of the ladies at the lunch table had a check engine light on and was fearful of the cost before bringing it to a repair shop. Another lady responded by saying, “Take it to either Advance or AutoZone, across from the Putnam Plaza on route 6, they’re right next to each other and they will diagnose your car for free.” My wife cringed when she heard this but did not say a word. We all know how some people think that pulling codes is an analysis, and how tough it is to charge what we need for Diag time. This perception about Advanced and AutoZone does not help. I am going to make it a point ASAP to meet with Advance, since they will be the primary part supplier in my area, and have a discussion on this topic. Some may call me naive, but I have to try. Pulling a code and making a judgment without performing tests is like a druggist at Rite Aid coming around the service counter, taking someone’s blood pressure and then selling them pills based on the readings. To me I see no difference. You?


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