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Human Resources, Employees

Automotive repair shop topics on human resource, payroll, employee hiring and terminations,  team building, healthcare and training. State Laws are all different, please check your state laws for specific guidelines.

Subforums

  1. Hiring & Firing Employees

    Hiring new employee discussions, how to on-board new employees and where to find candidates. Firing employees is difficult. Terminations are often disruptive. Discussions about the need to terminate employees in your business.

    320
    posts
  2. Employee Issues

    Internal issues with employees, lateness, policy violations, theft, drug use and other issues.

    37
    posts
  3. Performance and Coaching

    Employee performance reviews, overall employee performance, coaching your employees to perform to business needs.

    51
    posts
  4. Employee Policies & Handbook

    Putting together a comprehensive employee handbook illustrating what is acceptable and unacceptable along with your company policies, can help avoid issues.

    69
    posts
  5. Employee Pay

    Payroll and general employee pay plan discussions. 

    303
    posts
  6. Health Insurance & Benefits

    Health insurance and benefits offered in your shop, providing employee healthcare, medical, dental, 401K, discounts and perks.

    57
    posts
  7. Vacation & Time Off

    Planning for employee vacations and time off. Providing employee time off for vacations, holidays, and sick time.

    9
    posts
  8. Dress Code & Uniforms

    Do you require a dress code? Do you offer uniforms to your employees? Discussions about work attire.

    75
    posts

115 topics in this forum

  1. Drug use

    • 3 replies
    • 861 views
    • 6 replies
    • 1,336 views
  2. EMPLOYEE TURNOVER

    • 14 replies
    • 1,370 views
  3. Orlando, Florida

    • 0 replies
    • 728 views
  4. Mission statement

    • 2 replies
    • 901 views
  5. Dinner at the Log Inn

    • 3 replies
    • 1,076 views
    • 20 replies
    • 2,270 views
  6. AutoServiceJobs.Com

    • 5 replies
    • 1,534 views
    • 12 replies
    • 1,741 views
    • 5 replies
    • 1,299 views
    • 2 replies
    • 1,057 views
    • 12 replies
    • 1,958 views
    • 5 replies
    • 1,539 views
    • 0 replies
    • 930 views
  7. Cell phone use and smoking

    • 21 replies
    • 6,120 views
    • 16 replies
    • 1,766 views
    • 3 replies
    • 1,140 views
    • 16 replies
    • 1,834 views
    • 2 replies
    • 1,282 views
    • 2 replies
    • 1,000 views
    • 4 replies
    • 1,423 views
    • 4 replies
    • 1,763 views
    • 1 reply
    • 899 views
    • 9 replies
    • 1,420 views
    • 10 replies
    • 1,155 views
    • 4 replies
    • 1,402 views
    • 1 reply
    • 815 views
    • 5 replies
    • 908 views
    • 2 replies
    • 743 views
  8. Employee Manuals

    • 0 replies
    • 992 views
    • 8 replies
    • 1,508 views
  9. Mandatory uniforms?

    • 10 replies
    • 1,611 views
  10. Thanksgiving weekend

    • 6 replies
    • 915 views
  11. Hiring Techs

    • 4 replies
    • 1,324 views
    • 11 replies
    • 2,923 views
    • 20 replies
    • 3,637 views
    • 8 replies
    • 1,047 views
    • 2 replies
    • 1,088 views
    • 0 replies
    • 824 views
    • 7 replies
    • 1,414 views
    • 0 replies
    • 856 views
  12. Shop Foreman/lead Tech

    • 1 reply
    • 956 views
    • 2 replies
    • 776 views
    • 0 replies
    • 1,003 views
  13. Replacing Employees?

    • 3 replies
    • 1,372 views
    • 3 replies
    • 986 views
  14. Punishment for Reward

    • 4 replies
    • 1,390 views
    • 2 replies
    • 1,199 views
    • 3 replies
    • 1,362 views
    • 12 replies
    • 1,311 views


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    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • We all know the expression, "The Customer is always right." But is that really true? The other day a customer walked over to my tech and starting to scream at him for failing the NY State annual inspection.  I intervened and told the customer to stop and get away from my employee. I also told him that I would not tolerate anyone yelling and screaming at one of my employees.  Should I have been more "reserved" and try to defuse the situation?  Should I have "politely" listened to the customer's issue? Have you been in this position and what would you do?     
    • I know none of us wants to hear this, but there will be a next crisis of some sort.  I have lived through many downturns in my 40 years in business, the COVID-19 was the worst.  But, out of every crisis comes lessons to be learned. So create your Crisis Plan today.  Start by understanding your numbers and knowing your breakeven.  Then add to your breakeven a percentage of profit you want to earn. Equally important is creating a cash reserve in a dedicated bank account that will be used only in a severe emergency.  Set your financial goals and stick to them!  Often overlook is your staff. Assemble the best team around you.  This is a crucial part to ensure your future business sucess. Lower your debt, get your credit rating up and maintain a good standing with all vendors.  Lastly, talk to your bank about a line of credit that can remain inactive until you need to use it. What other key things can we all share to help us through the next crisis?  
    • We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • As part of our debt reduction, I revamped all of our usual marketing and advertising and put those dollars into customer service and social media. For example, we ramped up our shuttle pickup and delivery service, extended our hours of service, made sure we spend a lot of time with each customer and made sure we called as many customers as possible.  We also stepped up our meet and greet process and made sure will followed up with customer after the repair. Lastly, we increased our social media posts and increases ads and boosting. This has made a huge impact on our customer and already starting to pay dividends. What changes have you made to your marketing strategy since the Virus Crisis hit?


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