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flacvabeach

Free Member
  • Content Count

    210
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flacvabeach last won the day on March 4

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About flacvabeach

  • Rank
    Experienced Poster

Business Information

  • Business Name
    First landing Autocare
  • Business Address
    2114 Thoroughgood Road, Virginia Beach, Virginia, 23455
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    Other
  • Website
  • Banner Program
    Napa Car Care
  • Participate in Training
    Yes
  • Certifications
    ASE

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  1. Virginia's Governor Northam signed a bill into law that increases the fee shops can charge for the annual safety inspection from $16 to $20. This was made possible through a lot of hard work and lobbying by the Virginia Automotive Association. You can learn more about VAA at vaauto.org. Done properly, Virginia's inspection process takes about 45 minutes per car, so shops are still running a deficit, but it's a long-awaited improvement.
  2. The VAA convention is being held April 12-14 at The Main in Norfolk Virginia. This is always a great show and includes great speakers, great food, and a big automotive trade show. Everyone is welcome - you don't have to be a member to join in the fun. Visit vaauto.org for details and registration. Join VAA and you get one free registration to the show! 2019 Convention Brochure.pdf
  3. We have used the RAP for about a year and it has eliminated our issues with flash capabilities. The scheduling has not been a problem and they have been pretty accommodating about doing multiple modules when it's necessary. We don't do a bunch of euro, so we haven't hit the wall there yet.
  4. Apart from the VAA's political activism on behalf of our industry, there is also a powerful social aspect to VAA membership. Every year we hold a convention attended by about 400 folks from independent repair shops and vendors all over Virginia. In April of 2015 the convention will once again be held at the Homestead, an amazing resort that is one of our state's treasures. The convention provides an opportunity to obtain training, and inspiration from industry experts and fellow shop owners (and amazing food). There is also a trade show that, in itself, is an amazing social and informational affair. If you join now, your membership is covered through 2018. New members receive two free convention registrations and if, at the end of 2018, you don't feel your membership was of any benefit, VAA will refund your membership fee. CLICK HERE to join. Shop not in Virginia? You are still welcome to attend the convention, enjoy the beautiful Homestead, and find out how a successful statewide industry alliance functions.
  5. Autovitals Workflow lets us see exactly how our techs are loaded and what the real-time status is on each job. We have a touchscreen display in each shop that lets managers pull up the RO on any job in the shop. You can also pull up all of the photos techs have taken during the digital visual inspection.
  6. I have WP sites for some of my business ventures and can attest to the fact that they can be hacked. Do some homework and pay attention to security. One of my sites was hacked and a bunch of tacky soft porn web pages were attached to my site that made Google blacklist the site. I basically had to rebuild the site from scratch to solve the problem. WP's ease of use is the same thing that makes it vulnerable.
  7. Absolutely. Even though I caused myself and others some stress with my business ad-ventures, I don't regret any of it. Did the same thing with my used car lot, really putting a strain on my nerves and my wallet, but now I'm on pretty firm footing. That's the last one, though. No. Really, I mean it.
  8. I'm almost embarrassed to reply to this. When my shop became moderately successful with lots of help from family and ATI, I had an opportunity to take over a failed shop - just the facility - no staff or equipment. They had even removed the air fittings when they left. It was a lease on a back street with no through traffic, but a nice five bay with office space. It took three years, a bunch of debt and hard work, but now that shop is neck and neck with shop one. I really had no plan going in, but that's how I roll and I don't recommend it. I am lucky to have a family who supports, no, puts up with my reckless approach and makes the most of it. Wait until the numbers at your first shop scream at you that it is time to expand.
  9. You turn it on through your dashboard one month at a time. Last time I looked, I think it was $30/month.
  10. Our experience with Vonage over our Verizon FIOS network has been great. One outage earlier this year when there was a denial of service attack that made national news. We just started using their call recording function to monitor the quality of our employees' phone "presence." You can turn it on and off on a monthly basis. It's always an eye-opener.
  11. We just went through Virginia's process to take title to a beater Honda that we were stuck with. Just signed the title over to a junior tech with a new family. Feels god.
  12. Strongly advise you get professionals involved. It's a legal document with tentacles into wage/hour, EEO, ADA. In Virginia, membership in the Virginia Automotive Association gets you free counseling from SESCO. ATI offers the same as I'm sure a number of organizations do. SESCO will give you a framework to bulid your manual on, or they will do it for you. I used their framework and I'm sure it doubled the size of the document I had developed. SESCO is also a great ally in wage/hour disputes, disputed terminations, etc.
  13. We used to have a sign in the front window that said "We fix $19.95 oil changes." We recently decided to switch our bulk oil to full synthetic and offer that in a $79.95 oil change as our standard.
  14. Virginia toyed with this last year, but it didn't get through the legislature.
  15. After trying Alldata and NAPA Tracs years ago, we settled on RO Writer and added on Autovitals for workflow, DVI, website, CRM. We went the other way - from repair got into car sales and found the same situation - lots of DMS packages and how do you know which is best? We are using Comsoft MonyMaker because it is recommended by the Virginia Independent Auto Dealers Association. It's kind of old school but has good functional coverage and great support.


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