totalautocare

How do you train your advisors and your technicians on time management? We're a small shop (2 bays, 1 advisor, 1 tech and myself who doesn't wrench). I was asked today if we could call in an additional technician to help with the extra work tomorrow. I asked them how much work is on the schedule, they said hours of inspections and diags. I told them to inspect and diag everything in the morning and schedule out the repairs with the client from there. "Diag in the morning, repair in the afternoon" as I've heard it said and that always made sense to me. My little crew is willing to g

Read something that got me revved up! A discussion regarding the laborforce shortage. Here are some of my thoughts to create a win/win for a better experience in our trade for employees, employers and the general public. I'd love to hear your ideas as well. 1. Employers and employees can both conduct themselves in a more professional manner to increase the perceived value of the public. 2. Less technical, more "people oriented" sales and leadership staff. 3. Simple and fair performance based pay structures. Ex. Fair hourly + good production incentive. 4. Work/Life bala

I'm going through reciepts to double check profitability. I am stumbling across instances where I am finding Joe Blow off the street getting better prices than us spending $2k per week. This is what i believe happens when a parts house knows "You're comfortable" like Ken was. Over time, if someone is paid commission's on sale (not gp) it is the natural course of what happens. You're comfortable, it's convenient, it's a product of the system. My realtor will "negotiate" for me but how intensely? If I'm asking them to take a pay cut to make a lower offer how enthusiastic will they be? N

What do you do now? Sent from my SM-N900P using Tapatalk

Who uses this in aftermarket world? Sent from my SM-N900P using Tapatalk

Good afternoon gentlemen, Who on here has experience with the software product called "DemandForce" and what has it achieved for you? What else is it comparable to in the marketplace right now?

I'll check it out and give you feedback. Sent from my SM-N900P using Tapatalk

I've been criticized recently for efforts to increase our exposure, perceived value in our product/service offerings and strategies to increase ARO. The question I'm met with is "Don't you think you're making too much $ on every job?" These individuals saying this don't comprehend that the basic principles of business. When McDonald's began asking "would you like fries and a coke with that?" there bottom line as a company tripled over night and there customers were perfectly happy overall. There is nothing wrong with upselling. There is nothing wrong with adding convenience, quali

I'm falling to understand this. Could you elaborate please? Sent from my SM-N900P using Tapatalk

Does anyone have a link to this video? Sent from my SM-N900P using Tapatalk

Try this for a read. http://cloud.tapatalk.com/s/58d9b51da3c45/Percieved%20Value.pdf Sent from my SM-N900P using Tapatalk

If you advertise "low prices" you're asking for those who are loyal to "low prices" and not loyal to you. He did you a favor giving you this wake up call. Sent from my SM-N900P using Tapatalk

What is RLO? Sent from my SM-N900P using Tapatalk

What is RLO? Sent from my SM-N900P using Tapatalk

What is RLO? Sent from my SM-N900P using Tapatalk