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Joe Marconi

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Joe Marconi last won the day on August 19

Joe Marconi had the most liked content!


Business Information

  • Business Name
    Osceola Garage
  • Business Address
    44 New York 118, Baldwin Place, New York, 10505
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
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Community Answers

  1. You guys are lucky. I pay 10 cents a gallon to dispose of the used oil.
  2. I was asked recently if it's possible to be a true absentee owner. Here are my thoughts. First, it really depends on the staff, your position in your business and how the business is structured. There are shops that are run totally by a manager and the owner is not involved in the day to day. There are shop owners with multiple locations. There is no way to be at all locations at the same time. Build the business by having a strong team. Find leaders in your business. Give others control and allow others to grow. You, the owner, do not have to be in on every single situation, and you should take time away from the business. But remember, you are the owner and the primary leader. You set the tone. Those are my thoughts...yours?
  3. JP, I agree with you. The EV still has brake systems, steering, suspension, tire balance, tire rotations and wheel alignments. In addition, EVs have a heating and A/C system, sound system and all the other electronic features of its gas cousin. The biggest change is how the EV powers itself. The industry will change, but it always has.
  4. I agree. In my area, about an hour north of NYC, the better shops are $125.00 to $185.00 - Dealers are more, some Euro dealers are around $200 and more. By the way, good for you to provide that pay scale program.
  5. There is a lot of talk these days about the Electric Cars, and no doubt they will become more and more accepted during the next few years. All car makers are investing big bucks into EV's and battery technology. While we are a ways away from EVs becoming mainstream, what are your plans to prepare for this? How do think the EV will change our business model? Thoughts? /
  6. This Sept 11 marks 20 year when four planes were hijacked, the Twin Towers were destroyed and 3000 people lost their lives in the terrorist attack. The day after, Sept 12, Americans came to together as one. Let us all once-again reunite as Americans. Let us never forget what happened on September 11, 2001.
  7. Anyone who knows me, knows that I am a big proponent of understanding your numbers, and the need for bottom line profit. However, we can sometimes get side-tracked by focusing too much on the numbers and not enough on people. I have seen time and time again with struggling shops that have their numbers dialed in properly but can't achieve their goals, and the reason all too often is their culture. Focus on people. Find out what's important to them. Your employees have dreams and goals. Find out what they are. Align their goals with company goals. When an employee sees that by achieving company goals, they can achieve their own goals, then you have the right culture and a powerful team.
  8. Let's face it, we all know you can't find techs, and it's time that we do something about it. We all need to implement an apprentice program at our shops and hire entry level techs. And we need to start tomorrow. I know many of you are saying that you don't need a tech right now. Well, trust me. You will. And I don't want to hear you can't afford to do this either. No one is going to help us, and the best techs have jobs. If everyone in the industry commits to hiring an apprentice, we will solve the this shortage in a few years. There are many apprenticeship programs available, like the NAPA program, and more. Oh....worried that you train someone and they leave. Let me ask you, How Did You Start Out?
  9. I really do believe that no matter how well you are doing in business and no matter what age you are, you need a plan to exit out of the business. And equally important these days is a team of advisors, starting with a business coach, accoutant, attorney, financial advisor, insurance agent and banker
  10. I am thrilled to announce that I will be the presenter at Elite's Fly With The Eagles course Oct 12 to 15. This is the first live event since before COVID. This will be held in Indianapolis. We are expecting a big turn out, so please check this out ASAP. Details below. The Eagles course is Elite's premiere event for Shop Owners and Managers- course covers: Leadership, Time Management, Goal Setting Financial Reports and Cost Controls Recruting Employee Management Marketing Click on the link below for more information. You can reply to this post too with questions. https://eliteworldwide.com/event/fly-with-the-eagles/
  11. Wow! I am thrilled. I am seeing this more and more around the country. As many of you know, I am also an Elite Coach, so I speak to a lot of other coaches and shop owners. The best shops in the country have raised the labor rates, and have not looked back. Let's face it, expenses are going up around us. Plus, we need to Attract and Retain employees. PLUS, you the shop owner needs to earn the money your deserve too.
  12. I would not recommend a free tire rotation, unless that is the shop's marketing strategy. I like to sell the rotation with a balance, and of course the multipoint is included. And I do agree that we need something to educate the customer and get them back into the shops, due to so many people extending their oil services.
  13. Good point. Before anyone implements any pay plan with bonuses or commissions, check with a labor law attorney. Even flat rate in some states is not legal. Good advise.
  14. This tip actually comes from a fellow Elite Business Coach; The Tire Rotation is the New Oil Change Service! I agree! With extended oil changes and people waiting until the oil change maintenance light to tell them when they need an oil change, rather than your Windshield Oil Sticker, shops need a way to get people back into the bays. Also, let's face it, the average consumer DOES NOT change their oil as often as they should. One of the best ways to get your customer to return to you is to schedule a tire rotation every six months. Wrap the tire rotation around a vehicle multipoint inspection and you now have a new powerful sales strategy and customer retention plan.
  15. I think that a performance-based program works well. It gives the tech a good base pay, plus the opportunity to earn more. Very good!

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