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Joe Marconi

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Joe Marconi last won the day on June 21

Joe Marconi had the most liked content!

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About Joe Marconi

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    ASO Staff Member

Business Information

  • Business Name
    Osceola Garage
  • Business Address
    44 New York 118, Baldwin Place, New York, 10505
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
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  1. With the COVID-19 situation, many shop owners of retirement age may be putting thier retirement plans on hold. I get this. It makes sense in many cases. But, please think about you and your family. Many shop owners have a 30, 40, even 50-year plus history in the auto business, with most of those years owning and running a shop. If it's possible, perhaps succession plan with the right person, or hiring a general manager to run your shop is a possibility. Perhaps a family member? The key thing is to have a secure business that, if you do plan on holding on to it, will bring you an income with stress-free time away from the shop, and back to your family. Your plans, thoughts, opinions?
  2. No, I have not lost my mind. I just wanted your attention. We all know that we have competitors. However, what we have just witnessed the past few months, due to COVID-19, gives me great hope that the independent auto repair shop is not just alive and well, but is sitting on the opportunity of a lifetime! While many dealers and big-box franchise either scaled down or temporarily closed, the majority of auto repair shop across this great nation remained open, adjusted their expenses and payroll, and are now experiencing a surge in business. Proof positive that the reasons we will thrive is because we are still, and will always be, the preferred choice of the motoring public. We are not a transactional, discount-driven business. We don’t hang Corporate logos above our bays. We are successful because we are part of the community. And we build relationships. Want to really thrive past this pandemic? Become even stronger in your community. Get involved in fund raisers, and all other local events. Great days are coming. Be part of it!
  3. Let us all take time this weekend and reflect on the things that are priceless...Family and Life itself!
  4. That is a real tough question. Although we are all auto repair shops, we don't all have the same business model. There are specialty shops, heavy trucks, large shops with quick lanes, on and on. For my shop, we are a general repair shop working on just about all makes a models. We have 11 bays and 6 techs. This gives each tech a spare bay for jobs that need time to complete. We do a lot of diagnostic work, but try to limit to a few per day as not to overload the techs with higly-complicated jobs. We also schedule a lot of service work, which brings on much-needed profit dollars. Lasty, we try to balance the wait customer to drop offs. Too may waits can get stressful. Boy, I hope this helps...tough question to answer.
  5. Today is the first day of summer, and we are still dealing with the dreaded COVID-19. However, there are positive indicators that business will be better than expected this summer. People will be taking more road trips, will avoid airplanes, trains and Ubers and will take to the roads in record numbers. Gear up for a great summer and look for opportunity with each vehicle visit. Perform those multipoints as if your business depends on it….why?....Because it does! We have a lot to be thankful for. Keep positive, be a leader and thrive!
  6. A ride to the Mall with my wife today (yes, I went to the Mall, got a problem?) gave me assurance that things are really getting back to normal. The stores were full, the roads were packed and expect for the masks people are wearing, you would think it's just another ordinary summer weekend!
  7. TODAY IS THE 76TH ANNIVEARY OF D-DAY. LET US ALL REMEMEBER: Codenamed Operation Overlord, the battle began on June 6, 1944, also known as D-Day, when some 156,000 American, British and Canadian forces landed on five beaches along a 50-mile stretch of the heavily fortified coast of France's Normandy region.
  8. For many of us, it's been a wild ride the past few months. We had to take care of everything, making tough decisions, dealing with banks and the SBA and running the shop from the trenches. But, with things looking better each day, it’s time that we get back into the role of building and operating the company. For many, the COVID-19 crisis is far from over. However, the sooner we begin to adjust and build for the future, the better off we will be. Shop Owners are among the hardest working people on the planet. We find ways to get through the most difficult situations. I have no doubt that the lesson’s learned from this crisis will make us stronger and more successful.
  9. Yes, with one clarification. I am comparing it to my average numbers for this time of the year. My usual sales in Feb, March and early April are not the same as late April and May when business usually is booming. But, I can't focus on what was...only on what is and what I can do to create new goals moving forward. I hope this makes sense.
  10. While not giving my exact numbers, I can tell you that we are still down about 45%.
  11. As the weeks pass, we are seeing different trends around the nation. Many shops have little to no impact from COVID-19, some are down 40 to 60% and some are nearly out of business. New York is rebouding slowly. Traffic is up and many businesses are gearing up to opening soon. Only time will tell the full impact of the crisis. For my business, I have made the economic adjustments, I will "wisely" use the PPP money and I look forward to the future success of my business. While there will be many lessons learned from this crisis; the most important lesson is to never forget that the shop owner's mind-set will dictate the shop's future. Stay positive, boost morale and be a strong leader.
  12. Things "appear" to be getting better. Business is still down about 40%, but the phone is ringing more and traffic is increasing also. I don't want to get too optimistic, but I truly believe that we are heading in a positive direction. In addition, as the weather gets nicer, people will want to get and that means using their cars. In our area, we rely economically on NYC. The city will take time to recover, so we need to be careful and make the needed adjustments to our breakeven and other KPI's. Another positive note: Morale is up in the shop! Crisis times have a way of bringing people together.

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