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Lugs came loose...

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Customer came in on April 6th for oil change and tire rotation. Has driven 795 miles. Wheel came off vehicle while driving. Customer claims we're last ones to touch wheels and expresses concern about our work, logically. I've been here two years and this hasn't happened before. Tech who rotated tires is thorough. All six lugs are missing, wheel cap is missing, stud holes in rim are wollered.


I can't say why this happened but I have my doubts that the pickup could have driven nearly 800 miles and now has this happen...


Will probably have to eat this one but I've put a disclaimer in place regarding tire rotations and returning to our shop after 50 miles for re-torque and check. Any thoughts?

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