Jump to content
  • Announcements

    • AutoShopOwner

      Advertising & Promoting Your Company On AutoShopOwner - Information   02/25/2017

      This message is only shown to FREE members and goes away after subscribing to a paid membership. If you are joining AutoShopOwner to promote your business, service, or product to this community of auto shop owners, please subscribe to a Sponsor Member Annual Package before doing so. With the correct membership, you will have the ability to post about your company in your posts and forum signature.

      You can upgrade your existing membership here.

      All marketing attempts to this community without proper membership level and/or approval by staff, will be considered spam, result in topic/post removal, and a warning, which can lead up to the banning of your membership, company and/or product on all pages of AutoShopOwner.

      Thank you for your support.
3PuttFever

Lugs came loose...

Recommended Posts

Customer came in on April 6th for oil change and tire rotation. Has driven 795 miles. Wheel came off vehicle while driving. Customer claims we're last ones to touch wheels and expresses concern about our work, logically. I've been here two years and this hasn't happened before. Tech who rotated tires is thorough. All six lugs are missing, wheel cap is missing, stud holes in rim are wollered.

 

I can't say why this happened but I have my doubts that the pickup could have driven nearly 800 miles and now has this happen...

 

Will probably have to eat this one but I've put a disclaimer in place regarding tire rotations and returning to our shop after 50 miles for re-torque and check. Any thoughts?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now




×