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Everything posted by phynny
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How do I handle a AMEX charge back?
phynny replied to UsedTireShop's topic in Credit Cards, Payments, Financing
I hate to say it but sometimes you just have to write it off as a lesson learned. If they vehicle came in to be repaired and it left with the same issue then they have a legit gripe. Reasons like this are exactly why I charge diag time and take the time needed to make sure I can repair it and repair it correctly. Sucks, but it's happened to us all. -
What is your primary challenge ?
phynny replied to Shopcat's topic in Business Talk - How's your shop doing?
I do not think there is an owner here that would not gladly pay a new tech $25/hour if they were worth it. Why on earth would I pay some kid from school $25/hour when all he does it have me diag the issue, come to me 10 times during the repair to ask what's next and then screw it up in the end anyway? -
Why would you charge yourself for your hourly guy fixing company vehicles?
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Auto Parts Sales Rep Preference
phynny replied to LakePartners's topic in Auto Repair Shop Management Help? Start Here
I highly prefer a dedicated sales person. -
NOT AT ALL! I did this for a couple years and it's so lop sided and frustrating for the tiny bit of cash it brings in.
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We run them on with a gun then torque every after we lower it down, my guys are fantastic about it.
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Cheap oil changes ( should I keep doing it )
phynny replied to lakesidetire's topic in Pricing, Discounts, Labor Rate
I have yet to see this be the case. -
New Auto Repair Shop Opportunity
phynny replied to Dux's topic in New Repair Shop, Partnerships, Bank Loans
Seems as though you guys are trying to say technicians cant be businessman also? If there are 2 separate shops both with knowledgeable businessman owners and one has been a tech and one not, I'll put my money and statistics on the tech own shop any day. Right now I'm at a Midas with a non mechanic franchise owner and I see the complete opposite of what you're saying xrac, he doesn't understand why spending 1k on software updates is needed. -
New Auto Repair Shop Opportunity
phynny replied to Dux's topic in New Repair Shop, Partnerships, Bank Loans
Basing mine of past and current experience of businesses I have purchased and currently work with. This business is not, nor will it ever be "cookie cutter" so unless you came up through the ranks it will be much tougher on non-mechanic owners. Just because xrac is doing fine really means nothing in regards to who will struggle more in this business. What you're talking about is delegating and having the right people doing the "business" side of things. Like I said, this is just from my personal experience and I've had a lot of it when it comes to dealing with failing shops. There are hundreds of better investments for non mechanics then auto repair shops, and so much less of a struggle. -
New Auto Repair Shop Opportunity
phynny replied to Dux's topic in New Repair Shop, Partnerships, Bank Loans
I believe that non-mechanic owners have 10x the struggle to succeed. I'd stick with what you're good at. -
I do not get the point of the video, I learned nothing...?
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We have Valvoline and we pay $6.14/gal for conventional.
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I've been tossing this around for years and I'm very close to pulling the trigger. It'd be something like for an additional 20% the repair will have a 2 year warranty and for 30% we'll do a 3 year warranty on parts and labor. I've always taken care of customers after the 1 year warranty anyway so this could be a good way to recoup that and a great marketing tool. Thoughts?
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Unsafe car - declined repair...
phynny replied to 3PuttFever's topic in Customer Experience & Reviews
This made me laugh out loud, thanks man -
Ni-cop for president!
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Third Time's the Charm - We all need customers, but...
phynny replied to Gonzo's topic in AutoShopOwner Articles
Had this happen not long ago on a 5.4L I believe. I gave them a quote for plugs and it called for 1.5 hours which they agreed to. Upon pickup is when the father/son duo came in and started complaining about the price, the father(60+ years old) informed me that 2 hours is a complete rip off and he could do it in 20 minutes. His implications were that we were ripping his son off and I was just in a mood that day so here's how I handled it. I told him if he would go get just 4 plugs replaced of my choosing in 2 hours I'd refund his full bill. He declined my offer and his son became a loyal customer. -
Ah, gotcha man. I didn't think that would have any bearing on things but you never really know I suppose. There are a lot of people bothered by it and have contacted me after my original post. Most are either too nice or have said that I've already shed light on the issue so the don't have to keep pushing. Like I said though, I'm done with this thread and guy honestly.
- 17 replies
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- Service Advisor Training
- Auto Repair Management
- (and 8 more)
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I've been around a bit longer than yourself and have no intention of leaving so I do not get your point. Yeah, we all deal with the non stop "courtesy" calls all day long :/. McDonalds sounds good smart guy... How about you read about this site and what its for before you make ignorant comments, here, I'll link you since you obviously haven't read it. http://www.autoshopowner.com/about_us.html I did not bother to read your whole post but I did catch something about paying... IMHO you should go peddle your "product" elsewhere as this isn't the place for it. If I am incorrect in my assessment of the site and it's goals I'm sure Joe will step in and clear it up. Either way I'm done with this conversation, I'll leave you to your shamwow type tactics(I say this jokingly-ish, as I literally got stopped by a shamwow salesman today). .
- 17 replies
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- Service Advisor Training
- Auto Repair Management
- (and 8 more)