FROGFINDER

I worked for a man that wanted the deposit paid before the fire extinguisher was to be used while the car was on fire.

I always say that they can go for the cheap job and then they can bring the car back and we will look over the brake job the other shop did together. I will show you problems seen so that you can ask them for a discount or your money back. A cheap brake price is not worth it if you got to allow an extra 10 feet to stop is it? Let me get you a courtesy ride to where you need to go and we will pick you back up when we are done with your car. Some walk, most stay, some walk and come back with brake problems the other shop can't seem to solve.

I advise the cutomer to consider a wheel balance and wheel alignment check if and drift,pull or shake reveals itself after the free rotation. I look at the lug studs/retaining nuts for damage and show the customer any missing or stripped fasteners.

We had a custom check in sheet that we wrote customers complaints, estimates if known, observed vehicle body damage notes and first timers complete the whole thing, others sign and both select d method of contact for updates. It is noted that there are check out charges to be paid if repairs declined.

If the customer does not call the police you have not charged enough.

I have heard of some dealers getting rid of the 20 year guys and hiring younger folks and training them to change parts until the car is fixed..

In the last several decades, I would get calls from Chubby folks at work. Many times i had a monster migraine headache. I would state that they were now talking to the highest paid car washer in the entire state of Texas, Now how may i help you?. I offered to do stand in Automotive related comedy before their program but i never getted called.

I hope no news is good news.

Information is free, knowledge is for sale but Wisdom is what i search for.

raise car count- Even coupon chasers have friends. Treat them with respect and ask for their referrals. Pay your customers to do your marketing. to raise aro - focus on safety first, things past due/needed asap second, upgrades third and don't be afraid to charge for your time. Even if sale is rejected thank them and ask for referrals. Send a reminder card/e-mail. Prayer, Hard work and Kindness changes things. People expect in and out while you wait service. Deal with it in a way that they feel that they are in control of doing the right thing for themselves.

When the cat is away the mice will play.

The retirement communities are where 80 million American motorists are going in the coming years.

I thought the address looked wrong on your profile so being the old parts dog that I am I looked you up in the phone book and got the correct address to send my help snail mail.

Lord please hold this man up and reveal your plan for him to safely travel,Amen. ps. Help sent via snail mail.

Prayers and Healing sent over you.

I am an analog guy in a digital world. I want to see/spend a little hands on time with the problem vehicle in order to help. That being said i know that in the future cars will drive themselves to the dealer for repairs. Until then I want to see the car.

We have several engineers that are the same way. I have to charge them time for the explaining.

Another day in "as the wrench turns" We are lucky to have 6-10 suppliers that we work plus have a full time customer/parts driver on staff.

We try to do a show and tell. Many vehicles come in with damaged air filter boxes/retainers, tree debris in the cowl and a clogged cabin filter. We vacuum out the debris from the air filter box before we install the new filter and ditto with the cowl. most air filters .15 labor most cabin filters .5 labor most easy bulbs .15 labor wiper blades n/c labor but we only sell blade assemblies that are of good quality. If the car is due for mileage based service we try to bump it to a proper service. we work off a $139.50 shop rate.

The techs we see apply reflect how the world is. Drugs,divorce,drinking,porn, the list goes. When i answer the phone at my shop i could honestly say " Auto repair and rehab, can i help you" That being said, Hire the cleanest living person with a good attitude,train skills and charge as much as you can so you can pay them well.

Don't let people rent space in your head. I have to work my vendors against each other on each sale. I state my price parts and labor knowing that i will have room for a discount at the end. Other that that i encourage the customer best of luck and i hope he has a blessed New Year. I remind the customer that if they go somewhere else Iwill not be able to help them.

The cost of te No. If I give it personally it is a gift. If the company pays for it I show it as a parts cost but no charge to the customer.

Can you afford to lose him?

Price will always be used against you.

What the LARGE PRINT GIVETH the small print taketh away. Read what you sign to know if you your Lawyer is pulling your chain.